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Guest Reception Manager Jobs in Raleigh, NC (NOW HIRING)

Help manage guest flow and answer guest questions throughout the event * Monitor the reception timeline alongside the Lead Planner * Assist with room flips and reception transitions when applicable

Help manage guest flow and answer guest questions throughout the event * Monitor the reception timeline alongside the Lead Planner * Assist with room flips and reception transitions when applicable

Banquet Manager

Raleigh, NC · On-site

$60K - $65K/yr

... and guest requests. * Can train others on serving plated, and reception style meal services ... room rates at Concord managed hotels, plus training & development and career advancement ...

Banquet Manager

Raleigh, NC · On-site

$60K - $65K/yr

... and guest requests. * Can train others on serving plated, and reception style meal services ... room rates at Concord managed hotels, plus training & development and career advancement ...

... management. * Answer phone calls, take reservations, and provide information about restaurant services. * Maintain a clean, organized, and welcoming reception area. * Assist with guest inquiries ...

Maintains the reception area ensuring a professional image through both phone and in-person contact ... Identifies and resolves associate and guest issues with friendliness and patience * Partner with ...

Oversee ceremony and reception setup in alignment with the event design and our day-of execution ... Proactively manage and resolve any issues or last-minute changes to maintain a smooth guest ...

Maintains the reception area ensuring a professional image through both phone and in-person contact ... Identifies and resolves associate and guest issues with friendliness and patience * Partner with ...

Maintains the reception area ensuring a professional image through both phone and in-person contact ... Identifies and resolves associate and guest issues with friendliness and patience * Partner with ...

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Guest Reception Manager information

See Raleigh, NC salary details

$11

$20

$31

How much do guest reception manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for guest reception manager in Raleigh, NC is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.09 per hour, depending on experience, location, and employer.

What cities near Raleigh, NC are hiring for Guest Reception Manager jobs?

Cities near Raleigh, NC with the most Guest Reception Manager job openings:

Front Office Reception Agent

Cary, NC

$15.25 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago


Job description

To increase guest satisfaction, the Reception Agent must provide efficient, prompt, and courteous service. Greet and assist arriving, departing, and in-house guests, in accordance with The Umstead's guidelines. Responsibilities for this position include:

  • Must be able to register, process, and greet customers promptly;
  • Checks the daily arrival list and blocks any special requests
  • Responds to guest requests for information about the hotel and its surroundings;
  • Arranges for special services requested by the guest;
  • Stays current with developments in the hotel by reviewing the communication tools
  • Arranges fulfillment of guest services by working with Bell staff, Housekeeping, Reservations and Room Service;
  • Follows-up and verifies arrivals by updating registration cards in regards to spelling of guests name, address and method of payment;
  • Resolves any guest related problems graciously and expeditiously, while simultaneously protecting the interests of both the guests and the hotel
  • Is aware, at all times, of current room status and room availability;
  • Is fully aware of The Umstead Hotel and Spas service concepts;
  • Is fully aware of, and knows how to handle, all current and future hotel promotions;
  • Minimizes loss of revenue by adhering to all established credit procedures & monitors customer accounts to insure adherence to hotel credit limits
  • Adheres to hotel policies regarding the use of cash banks
  • Ensures that guest mail and messages are delivered promptly;
  • Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotels guests;
  • High School diploma or equivalent required.
  • Bachelor's Degree preferably in hospitality or hotel management preferred
  • Experience working at luxury property or hotel preferred
  • Must be able to operate switchboard, fax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.
  • Communicates effectively with colleagues, guests, and supervisors.
  • Ability to work as a team as well as individually.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance