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Ground Support Agent Jobs in Quebec (NOW HIRING)

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Ground Support Agent information

What is a ground support agent?

Ground Support Agents, also known as ground handling agents, are responsible for various tasks that ensure the smooth operation of aircraft while on the ground. Their duties include loading and unloading baggage, guiding aircraft to and from gates, operating ground service equipment, and performing safety inspections. They work closely with airline staff and other airport personnel to maintain efficient turnaround times and uphold safety regulations. Ground Support Agents play a crucial role in the overall passenger experience by ensuring flights depart and arrive on schedule.

What are the key skills and qualifications needed to thrive as a ground support agent?

To thrive as a Ground Support Agent, you need knowledge of airport safety procedures, equipment handling, and basic mechanical aptitude, often with a high school diploma or equivalent. Familiarity with ground support equipment (GSE), radio communication systems, and baggage or cargo handling protocols is typically required. Strong teamwork, attention to detail, and effective communication are essential soft skills for this role. These competencies ensure safe, efficient aircraft turnaround and help maintain smooth airport operations.

What are some common challenges ground support agents face during peak travel seasons?

During peak travel seasons, Ground Support Agents often experience increased workloads and tighter schedules, as there are more flights and passengers to handle. This can lead to higher stress levels and the need for strong time management skills to ensure that tasks such as baggage handling, aircraft marshaling, and ground equipment operation are completed efficiently and safely. Effective communication and teamwork become even more critical during these busy periods, as agents must coordinate closely with ramp crews, flight crews, and other airport personnel to maintain smooth operations.

What is the difference between Ground Support Agent vs Baggage Handler?

AspectGround Support AgentBaggage Handler
CredentialsHigh school diploma, safety certificationsHigh school diploma, safety certifications
Work EnvironmentAirport tarmac, aircraft servicing areasAirport baggage claim, cargo areas
Employer & IndustryAirlines, ground service companiesAirlines, baggage handling companies
Job FocusAircraft servicing, safety checks, loading/unloadingHandling, sorting, and transporting baggage

Both roles operate in airport environments and require safety certifications. Ground Support Agents have broader responsibilities including aircraft servicing and safety checks, while Baggage Handlers focus specifically on baggage handling. Understanding these differences helps job seekers find the right position in airport ground operations.

What cities in Quebec are hiring for Ground Support Agent jobs?

Cities in Quebec with the most Ground Support Agent job openings:

Ramp Agent (Station Attendant) - Cargo

Montreal, QC โ€ข On-site

Air Canada
Retailย โ€ขย 10K+ employees

CA$23.36/hr

Full-time

Medical, Dental, Retirement

This job post hasย expired 1 day ago.ย Applications are no longer accepted.


Job description

Location: Montreal, QC, Canada (Onsite)
Starting Salary: $23.36/ hour - Up to $38.15 after 8 years of continuous service as outlined in the applicable Collective Agreement
Branch: Cargo
Category: Unionized (IAMAW)
Plus shift premium :
Evening shifts (between 18:00 and 23:00) - $1.00 per hour
Night shifts (between 23:00 and 6:00) - $1.50 per hour

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The opportunity:

We have an exciting opportunity for you! Air Canada is looking for Ramp Agents (Station Attendants) to join our airside operations team at the Montreal Airport. There is lots of variety involved in this stimulating position, so youโ€™ll need to be highly adaptable as youโ€™ll be playing a key part in ensuring that our aircrafts are ready for a safe, secure and on-time departures.

If you love working in a fast paced team environment, problem-solving, and helping others, book your seat today and take your career to new heights.

What your day-to-day looks like:

As a Ramp Agent (Station Attendant), you will be managing baggage and freight, plus operating a variety of equipment. You will also be:

  • Driving and operating aircraft servicing vehicles and equipment
  • Marshalling or towing aircraft to gate positions for passenger boarding and deplaning
  • Safely and efficiently handle all cargo/mail through our facilities
  • On-loading and off-loading cargo/mail to and from our aircrafts
  • Preparing aircraft for arrival and departure.

There are also several support positions within the operation. Take a look at this video to find out more about the Ramp Agent role: https://vimeo.com/1084011969/25d443e270

What will you find with us?

  • Wellbeing: Every aspect of your wellbeing and of your family, matters to us. Our benefits go much further than the standard health, dental and pension. We want to give you support across all areas of your lifestyle - from your finances with our annual profit-sharing award, to your mental health.
  • Flexibility: As you gain seniority, you can opt to trade shifts and build a pattern to fit your life.
  • Travel: Keen to explore the world? Want to visit family and friends overseas? Our travel privileges give you, your family and your friends special rates so you can fulfill your travel dreams.
  • Diversity: Youโ€™ll find a real mix of people in our ground crew family. Here, youโ€™ll do something different, with someone different, every single shift.
  • Training: You donโ€™t need airline, airport or aviation experience. Everyone starts with a fully paid, full-time, five-to-six-week training program. And if you feel you want to take your aviation career in a new direction, weโ€™ll support you with training, development and tuition reimbursement.

Qualifications

Teamwork is critical here. We work together safely and efficiently to keep our fleet moving. Itโ€™s a physically active role that requires you to be out in the runway or luggage room all year round, so you must be prepared to work in any weather.

To join us, you must have:

  • A valid driverโ€™s license
  • Availability to work in shifts
  • Ability to lift 70lbs
  • To pass a medical evaluation, including a drug and alcohol test
  • Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
  • Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.

Diversity and inclusion:

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employeesโ€™ unique contributions to our companyโ€™s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.