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Ground Support Agent Jobs in Michigan (NOW HIRING)

Central Bay Thumb Partnership

Insurance Agent

Lansing, MI · On-site

$80K - $120K/yr

As a Farm Bureau agent, you're never alone - you'll have sales and marketing support, dedicated sales coaches, and resources to help you get your new business off the ground. Expanding Your Business ...

Central Bay Thumb Partnership

Insurance Agent

Freeland, MI · On-site

$80K - $120K/yr

As a Farm Bureau agent, you're never alone - you'll have sales and marketing support, dedicated sales coaches, and resources to help you get your new business off the ground. Expanding Your Business ...

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Ground Support Agent information

What is a ground support agent?

Ground Support Agents, also known as ground handling agents, are responsible for various tasks that ensure the smooth operation of aircraft while on the ground. Their duties include loading and unloading baggage, guiding aircraft to and from gates, operating ground service equipment, and performing safety inspections. They work closely with airline staff and other airport personnel to maintain efficient turnaround times and uphold safety regulations. Ground Support Agents play a crucial role in the overall passenger experience by ensuring flights depart and arrive on schedule.

What are the key skills and qualifications needed to thrive as a ground support agent?

To thrive as a Ground Support Agent, you need knowledge of airport safety procedures, equipment handling, and basic mechanical aptitude, often with a high school diploma or equivalent. Familiarity with ground support equipment (GSE), radio communication systems, and baggage or cargo handling protocols is typically required. Strong teamwork, attention to detail, and effective communication are essential soft skills for this role. These competencies ensure safe, efficient aircraft turnaround and help maintain smooth airport operations.

What are some common challenges ground support agents face during peak travel seasons?

During peak travel seasons, Ground Support Agents often experience increased workloads and tighter schedules, as there are more flights and passengers to handle. This can lead to higher stress levels and the need for strong time management skills to ensure that tasks such as baggage handling, aircraft marshaling, and ground equipment operation are completed efficiently and safely. Effective communication and teamwork become even more critical during these busy periods, as agents must coordinate closely with ramp crews, flight crews, and other airport personnel to maintain smooth operations.

What is the difference between Ground Support Agent vs Baggage Handler?

AspectGround Support AgentBaggage Handler
CredentialsHigh school diploma, safety certificationsHigh school diploma, safety certifications
Work EnvironmentAirport tarmac, aircraft servicing areasAirport baggage claim, cargo areas
Employer & IndustryAirlines, ground service companiesAirlines, baggage handling companies
Job FocusAircraft servicing, safety checks, loading/unloadingHandling, sorting, and transporting baggage

Both roles operate in airport environments and require safety certifications. Ground Support Agents have broader responsibilities including aircraft servicing and safety checks, while Baggage Handlers focus specifically on baggage handling. Understanding these differences helps job seekers find the right position in airport ground operations.

What cities in Michigan are hiring for Ground Support Agent jobs?

Cities in Michigan with the most Ground Support Agent job openings:

Ground Support Agent jobs near you

GRR Ramp Agent Part Time

Grand Rapids, MI • On-site

Swissport International AG
Transportation and Warehousing • 10K+ employees
Learn more about Swissport International AGexternal

$17/hr

Part-time

Re-posted 13 days ago

Swissport International AG rating

5.8

Company rating: 5.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
Ramp agents provide all necessary and required under-wing ground support services as contracted by the customer, including, but not limited to, loading and unloading baggage and cargo, marshalling, water and lavatory servicing.
The expected pay rate is $17.00/hr.
Your activities
  • Marshall aircraft during arrival and departure
  • Unload passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and/or dollies
  • Unload wheelchairs and child strollers and deliver to designated location
  • Provide special handling of luggage/cargo as required/directed
  • Deliver passenger luggage to claim area and unload onto conveyor system
  • Deliver air cargo to appropriate recipient
  • Drive and/or operate ground support equipment to include tow tractors, tow bars, belt loaders, container loaders, baggage tugs, water/lavatory service trucks, aircraft ground power units, aircraft air start units, air stairs, aircraft de-icing units, baggage carts, cargo dollies and passenger vans.
  • Collect and load mail, live animals, wheelchairs and child strollers onto aircraft
  • Service aircraft water and lavatories
  • Inspect ramp areas adjacent to gate and aircraft for debris and remove/dispose of when found.
  • Report all equipment malfunctions to the appropriate supervisor/manager
  • Comply with all federal, state, municipal, airport authority and carrier security requirements
  • Other duties as assigned

Your profile
  • Previous ramp experience is a plus
  • Valid driver's license
  • Good communication skills
  • Language skills
  • Must be able to work in inclement weather
  • Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
  • Excellent Health & Safety awareness
  • Lift heavy objects that could reach 70 pounds (32 kilograms)

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at https://careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!

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