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Ground Ramp Agent Jobs in Phoenix, AZ (NOW HIRING)

... Ground Handling Department. The primary responsibility of the position is the aircraft catering ... Airport ramp environment, subject to varied weather conditions and elevated noise levels * Use of ...

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Ground Ramp Agent information

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How much do ground ramp agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for ground ramp agent in Phoenix, AZ is $16.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $18.12 per hour, depending on experience, location, and employer.

What is a ground ramp agent?

Ground Ramp Agents are airport personnel responsible for handling various tasks on the tarmac to ensure aircraft are properly serviced and ready for departure or arrival. Their duties include loading and unloading baggage, guiding planes in and out of gates, operating ground support equipment, and ensuring safety protocols are followed. They play a crucial role in maintaining efficient airport operations and minimizing delays.

What are the key skills and qualifications needed to thrive as a ground ramp agent?

To thrive as a Ground Ramp Agent, you need physical stamina, attention to safety procedures, and a high school diploma or equivalent. Familiarity with ground service equipment, baggage handling systems, and airport safety certifications like OSHA training are typically required. Strong teamwork, communication, and time management skills help agents coordinate efficiently in a fast-paced environment. These skills are crucial to ensure safe, timely aircraft turnaround and prevent operational delays.

What are some typical challenges faced by ground ramp agents during peak travel seasons?

During peak travel seasons, Ground Ramp Agents often experience increased workloads due to higher flight volumes. This can mean tighter turnaround times for aircraft, more baggage and cargo to handle, and greater coordination with other ground and flight crew members. Weather conditions, such as rain or snow, can also add complexity and safety concerns. Effective communication, teamwork, and time management are essential to meet these challenges while maintaining safety and on-time performance.

What is the difference between Ground Ramp Agent vs Baggage Handler?

AspectGround Ramp AgentBaggage Handler
CredentialsHigh school diploma, safety training, sometimes certificationHigh school diploma, safety training, sometimes certification
Work EnvironmentAirport tarmac, aircraft parking areas, ground support zonesAirport baggage claim areas, tarmac, baggage handling areas
Job ResponsibilitiesGuiding aircraft, marshalling, parking, safety checksLoading/unloading baggage, transporting luggage, ensuring baggage safety
Industry UsageCommonly employed by airlines and ground service providersEmployed by airlines, ground handling companies, and baggage services

While both roles operate in airport ground operations, Ground Ramp Agents focus on aircraft movement and safety on the tarmac, whereas Baggage Handlers specialize in managing passenger luggage. Both roles require safety training and are essential for smooth airport operations.

What are popular job titles related to Ground Ramp Agent jobs in Phoenix, AZ?

For Ground Ramp Agent jobs in Phoenix, AZ, the most frequently searched job titles are:

What cities near Phoenix, AZ are hiring for Ground Ramp Agent jobs?

Cities near Phoenix, AZ with the most Ground Ramp Agent job openings:

Infographic showing various Ground Ramp Agent job openings in Phoenix, AZ as of August 2026, with employment types broken down into 40% Full Time, and 60% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,502 per year, or $16.6 per hour.

Combo Agent ( Cargo Office/Warehouse )

Alliance Ground International, LLC.

Phoenix, AZ • On-site

$17 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday


Alliance Ground International rating

4.9

Company rating: 4.9 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

63rd of 67 rated aviation services


Job description

Job Description:
Job Description
Do you enjoy working in a fast-paced, safety-obsessed aviation environment?
Position Overview:
The Combo Agent is responsible for performing both Office/ Counter and Warehouse duties within cargo-handling operations. This dual role involves the safe and efficient handling of cargo both on the ramp (aircraft side) and within the cargo warehouse, ensuring compliance with aviation regulations, safety protocols, and customer service standards.
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation for aviation ground services. We are committed to providing the highest-quality service and maintaining our outstanding safety track record. As we continue to grow, we only look for the best in the industry.
Job Responsibilities:
  • Office Duties: Cargo Office Agent is responsible for supporting daily cargo operations by handling administrative, customer service, and shipment coordination tasks within an airport or warehouse environment.
  • Assisting customers with cargo shipments, documentation, and inquiries
  • Preparing and processing airway bills, manifests, and shipping documents
  • Coordinating inbound and outbound freight shipments
  • Communicating with airlines, warehouse staff, truck drivers, and customers regarding shipment status
  • Entering shipment information into cargo tracking systems accurately
  • Verifying cargo weights, labels, and documentation compliance
  • Scheduling pickups and deliveries when needed
  • Warehouse Duties: Receive, inspect, and store cargo, ensuring proper documentation, labeling, and compliance with security standards.
  • Perform cargo handling in a timely and efficient manner to meet flight schedules and operational needs.
  • Ensure that safety and security protocols are always followed during cargo-handling operations.
  • Maintain accurate records of cargo movements, shipments, and inventory in both ramp and warehouse settings.
  • Collaborate with other team members and departments to ensure smooth and coordinated operations.

Safety, Security, and Compliance:
All AGI Team members have a responsibility and duty while at work to:
  • Take reasonable care for their health, well-being, safety, and security, and for the health, well-being, safety, and security of others who may be affected by their actions or omissions while at work.
  • Cooperate with their manager/supervisor to ensure they can perform or comply with any legal requirements imposed on the company.
  • Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, well-being, safety, security, or welfare reasons.
  • Inform their manager/supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, well-being, safety, and security.
  • Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager/supervisor, who will then follow the procedures contained in the company and carrier Safety and Security procedures.
  • Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
  • Fully understand AGI Health & Safety and Security policies.
  • Attend training courses as may be required by AGI.

Qualifications and Skills
  • Education: High school diploma or equivalent; certification in cargo handling or related field preferred.
  • If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
  • Experience: 1-3 years of experience in cargo handling, office operations, or warehouse management within the aviation industry.
  • Skills: Strong attention to detail, physical stamina, and ability to work in a fast-paced environment.
  • Knowledge: Familiarity with cargo handling procedures, safety regulations, and aviation industry standards. If the work location is in the United States, you must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.If the work location is in Canada, you must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.

Qualifications:
  • Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
  • Possess a valid drivers license with clean driving record.
  • If the work location is in the United States, you must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If the work location is in Canada, you must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
  • Must complete ramp and SIDA training to obtain airport authority identification security.
  • If required by the customer or role access, be able to secure a Customs Seal through the respective governing agency.
  • Preferred Qualifications - One+ year of relevant experience.

AGI offers a comprehensive benefits package for all employees, including paid vacation and medical/dental/vision coverage for full-time qualified employees, as well as medical coverage for part-time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include a company-matched 401(k) program, a company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises, to name a few.
The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
If the work location is in the United States, you must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.If the work location is in Canada, you must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. A
$18 per hour
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

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About Alliance Ground International

Sourced by ZipRecruiter

Alliance Ground International provides airline cargo handling services to 55 airlines at thirteen airports: Atlanta, Chicago, Fort Lauderdale, Kansas City, LaGuardia, Las Vegas, Los Angeles, Miami, Newark, New York JFK, Orlando, Salt Lake City and San Francisco. Warehouse and ramp operations schedules are constantly adjusted to flight operations. Adjustments are made monthly, weekly, and in many cases, hourly. Facilities and equipment, forklifts dock lifts and roller systems, are purchased assets of and are routinely maintained more frequently than manufacturer recommendations to insure the life and optimal working performance of all equipment. Maintaining an “open door” policy with our airline clients is essential to our successful working relationships. Drawing from the unique interchange of information through individualized solutions with our clients allows us to incorporate these ideas within the structure of the operation.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

South Miami, FL, US

Year founded

1987

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