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As of Sep 10, 2026, the average hourly pay for ground control operator in the United States is $24.64, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $27.88 per hour, depending on experience, location, and employer.

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Infographic showing various Ground Control Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $51,245 per year, or $24.6 per hour.

Ground Control Support Technician

Pawtucket, RI • On-site

Envision Technology Advisors
IT Services • 11 - 50 employees
Learn more about Envision Technology Advisorsexternal

Full-time

Re-posted 29 days ago

Job description

Job Summary:
Envision Technology Advisors, LLC is a team of dedicated professionals delivering innovative IT solutions. The Ground Control Support Technician will provide exceptional customer service and technical support, ensuring clients and teammates feel supported and informed.
Responsibilities:
• Provide exceptional customer service.
• Be an effective communicator and enjoy working with people.
• Serve as an administrator for Envision Technology Advisors’ Ground Control suite of technologies.
• Deploy and support a mix of the above technologies for our clients.
• Interface with Engineering to escalate issues as needed.
• Participate in technical sessions with clients to discover requirements and develop solutions.
• Communicate potential ticket resolutions to clients and steer them appropriately to ensure they make the best decision possible.
• Occasionally serve as engineering resource on implementation projects.
• Mentor and develop new team members as they come onboard.
• Maintain technical certifications as required.
• Provide technical training and prepare network documentation for customers as needed.
Qualifications:
Required:
• You must be an excellent communicator and have unparalleled customer service skills.
• Be completely fluent in all MS desktop operating systems and common workflow software such as: Office, Adobe, Quickbooks, Web Browsers etc.
• Have strong troubleshooting skills including a clear process for root cause analysis.
• 2+ years providing help desk or hands-on technical support.
• 2+ years’ experience with registry cleaners, virus and spyware removal, email troubleshooting, printing troubleshooting, patching, and other common PC issue resolutions.
• Must be able to show examples / demonstrate that you genuinely understand the nature of good customer service
Preferred:
• Experience with Sonicwall or other similar Firewalls.
• Experience with MS server operating systems.
• Experience with Mac OS, iOS, and Android.
• Experience with Virtualization.
• Experience with common backup applications (Symantec, Mozy, Veeam).
• Experience with switching and routing.
Company:
Envision Technology Advisors is providers of business and technology consulting services. Founded in 1998, the company is headquartered in Pawtucket, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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