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General Manager - Job Description

Department: Administrative & General

Reports To: VP of Operations

Status: Exempt

Job Summary

The General Manager is responsible for driving the profitability of the hotel by focusing on revenue growth, cost management, guest satisfaction, and employee development, while maintaining the hotel's overall integrity and operational standards.

Qualification Standards

Education & Experience:

• At least 6 years of progressive experience in hotel management or a related field, or
• A 4-year college degree with 4-5 years of relevant experience, or
• A 2-year college degree with 5-6 years of related experience.
• Proficiency in Windows operating systems, company-approved spreadsheets, and word processing software.
• Valid driver’s license in the applicable state.

Physical Requirements:

• Typically requires a 50-hour work week, with occasional extended hours.
• Light physical effort: up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or continuously to move, carry, or lift objects.

Mental Requirements:

• Ability to communicate information clearly and effectively.
• Strong decision-making skills, able to evaluate alternatives quickly and accurately.
• Ability to work under pressure, maintain composure, and manage stress.
• Effective problem-solving skills, including anticipating, identifying, and resolving issues.
• Ability to synthesize complex information and data from various sources and adjust as needed.
• Effective communication and resolution skills with co-workers and guests.
• Proficiency in financial data analysis and basic arithmetic functions.

Key Responsibilities

Essential Duties:

• Interact with guests and staff in a friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Dreamscape Hospitality standards, with schedules that vary based on hotel needs.
• Adhere to the hotel’s grooming standards and dress code, wearing a name tag as per brand guidelines.
• Ensure adherence to Dreamscape Hospitality’s operational standards to maintain safe and efficient hotel operations.
• Ensure compliance with certification requirements such as Food Handlers, Alcohol Awareness, and CPR/First Aid, as applicable to the role.
• Collaborate with the Director of Sales to discuss prospecting, sales calls, and business opportunities.
• Play an active role in hotel sales, including meeting with top clients, hosting events, and cultivating relationships with key accounts.
• Regularly tour hotel departments, making adjustments through department heads as needed.
• Conduct weekly staff meetings and training sessions, focusing on effective training techniques per Dreamscape standards.
• Meet all financial deadlines and corporate program requirements.
• Hold monthly financial reviews with department managers and supervisors.
• Ensure department heads follow budgeted productivity levels and adhere to Dreamscape's accounting procedures.
• Provide leadership and development opportunities for managers through training and corporate-sponsored programs.
• Participate in Manager on Duty (M.O.D.) coverage as scheduled.
• Maintain direct contact with and support the development of management trainees.
• Ensure training in service standards is taking place across all departments.
• Foster a positive, guest-focused, team-oriented work environment through employee development and motivation.
• Conduct regular room inspections (at least weekly) with the Housekeeping Manager and Property Engineer.
• Ensure daily invoice processing is completed using the A/P system.
• Oversee the accuracy and timeliness of financial reporting, ensuring compliance with the corporate calendar.
• Ensure the property is clean, well-maintained, and meets safety standards through inspections and preventive maintenance programs.
• Ensure staff interactions with guests are always attentive, friendly, courteous, and efficient.
• Prepare monthly financial forecasts by estimating revenues and analyzing past data to create accurate projections.
• Conduct interviews for all management-level positions and assist in hiring decisions.
• Administer performance appraisals for department managers and ensure compliance with Dreamscape standards.
• Coach, counsel, and discipline management staff as needed, ensuring adherence to Dreamscape’s disciplinary procedures.
• Maintain open communication with managers, employees, and other departments.
• Ensure fair and equitable treatment of all employees according to company policies.

Marginal Duties:

• Meet clients on-site, conduct property tours, and assist in the sales process.
• Be visible in public areas during peak times, greeting guests and providing assistance.
• Ensure proper procedures are followed for hotel safe security and perform monthly safe audits.
• Lead bi-monthly credit meetings and oversee hotel credit and collection policies.
• Complete required corporate training modules and certify others when necessary.
• Ensure scheduled meetings take place on property as required.

Compensation

Competitive wage, commensurate with experience.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.