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Job Title                              Cardroom Attendant

Level                                     Experienced

Job Location                     Boca Woods Country Club - Boca Raton, FL

Position Type                    Full Time, Part Time

Education Level               Undisclosed

Job Shift                             Any

Job Categories                  Hospitality

Position Summary:

The Card Room Attendant is responsible for providing excellent member service while overseeing the daily operation and presentation of the card room within the country club. This position assists members and guests with beverage and snack service while providing warm, professional hospitality and ensuring cleanliness and organization throughout all card room spaces. Responsibilities include maintaining proper room setup, stocking supplies, supporting food and beverage service, and creating a welcoming atmosphere for members and guests. The Card Room Attendant is expected to uphold club standards through attentive service, strong communication, professionalism, and attention to detail.

Responsibilities:

• Greets members and guests by name whenever possible and attentive to their needs.
• Greet Members and guests as they arrive in the cardroom spaces.
• Serves Beverages to members and guests.
• Provides the highest level of service in accordance with Club standards.
• Ensures that members/guests have a positive and memorable experience.
• Advises supervisor of any complaints as soon as they occur.
• Responsible for constant sanitation, organization, and proper food handling.
• Comply with all health and safety regulations.
• Removes soiled dishes from tables, brings to dish washing area.
• Cleans-up spills and broken service ware with minimal disruption to other staff members and diners.
• Responsible for ensuring that work area is 100% ready for service 15 minutes prior to the scheduled opening time.
• Responsible for leaving all areas clean and organized at the end of shift.
• Cleans chairs and resets tables as soon as the members leave.
• Ensure Cardrooms are set to club standard, with tables, side tables, chairs and pillows in place.
• Keeps ice bins and buckets filled.
• Keeps Cardroom snacks filled.
• completed requisitions for items need for next shift.
• Stocks side station with supplies.
• Collect trash from cardrooms after each serving period.
• Assist F&B staff when cardrooms are used for dining.
• Keeps storage and linen rooms neat and organized.
• Must show up to work on time and in complete uniform.
• Must check with manager or captain prior to end of shift.
• Other responsibilities as assigned by the Operations Manager, Food and Beverage Manager or Dining room Captains

Requirements:

• Excellent customer service and communication skills.
• Must have the ability to understand, interpret and follow a variety of instructions furnished in written, oral, and scheduled form.
• Must be able to work rapidly and safely during rush periods.
• Must be willing to go above and beyond to create a great experience.
• Ability to work in a fast-paced environment, handling multiple requests at a time.
• Must be able to work flexible shifts and schedules, including weekends and some holidays.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle or feel objects, tools, or controls, talk or hear, taste or smell.  The employee is frequently required to walk. The employee is occasionally required to reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles and is frequently exposed to extreme cold and extreme heat.

The noise level in the work environment is usually loud.

Compensation:

• Salary is commensurate with experience.

This is a full-time position eligible for full benefit package such as: 

• • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Company Paid Life Insurance
  • Supplemental Life Insurance
  • 401(k) Retirement Savings Plan with Company Match
  • Vacation Time
  • Paid Sick/Personal Time Off
  •  Holiday Pay

Boca Woods Country Club believes in a culture where the following and practiced and lived by daily.

• Creates a feeling of overall Hospitality, Warmth and Energy through interactions with Members and Staff.
• Responsible for genuine hospitality to all Members and guests, that compliments the service-centric culture of the Club.
• Maintains high visibility, regularly communicating and interfacing with Members, both in person and through structured written communications.
• Is a “Steward of the Brand,” ensuring the intention of the Mission, Vision and Guiding Principles for the Club is understood through actions, practices, processes and through discussions.
• Takes a “Coaching and teaching” approach to team member development and directs corrective action procedures as necessary.
• Responsible for hiring, coaching, disciplinary action, and ensuring proper documentation is completed.
• Focused on continued development of a culture in which all staff are committed creating “wow” moments for Members and guests.
• Works closely with Club partnerships and approved consultants to ensure successful recruitment, retention and performance of the team members who represent the Organization.
• Greets guests and maintains a visible and approachable presence throughout the operation.
• Responds to Member/guest complaints and promptly addresses their concerns.
• Holds and attends regular team meetings for reports, developing alignment across all areas of responsibility.
• As a “Team Player” of Boca Woods Country Club, the Clubhouse Manager must be flexible and is required to perform any job, in whatever capacity, as requested by the General Manager that may be necessary for the smooth operation of Boca Woods Country Club.

Disclosure Statement:

This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

I have reviewed and understand the responsibilities of this position as listed above. I understand that I will be required to perform the duties listed in the description as part of my permanent job responsibilities and duties. I also understand that this job description is not intended to be an employment contract and that my employer (Boca Woods Country Club) reserves the right to make necessary revisions to the job description at any time without prior notice.  I further understand that this job description in no way states or implies that these are the only duties to be performed while in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or issue assignments.