Tier 1 IT Support Analyst || Atlanta, GA || Onsite
We are seeking a customer-focused Tier 1 IT Support Analyst to provide frontline technical support for teachers, students, staff, and families within a K–12 school district environment.
Responsibilities include troubleshooting hardware/software issues, password resets, account support, Microsoft 365 and Google Workspace assistance, classroom technology support, and ticket management using ITSM tools.
Requirements:
- 1–3 years of Help Desk or IT Support experience
- Strong customer service and troubleshooting skills
- Experience with Windows, Microsoft 365, Google Workspace, and ticketing systems
- Ability to support non-technical users in a fast-paced environment
Preferred:
- K–12 or education support experience
- CompTIA A+ or similar certification
This is an excellent opportunity for an IT professional who enjoys helping users and supporting educational technology operations.