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Goodwill Team Member information

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How much do goodwill team member jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for goodwill team member in the United States is $14.03, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.87 per hour, depending on experience, location, and employer.

What is a Goodwill team member?

Goodwill Team Members are employees who work in various roles at Goodwill retail stores and donation centers. Their main responsibilities include assisting customers, sorting and pricing donated items, stocking shelves, maintaining store cleanliness, and providing excellent customer service. Team Members play an essential role in supporting Goodwill’s mission by helping generate revenue that funds job training and community programs. They often work in a fast-paced environment and must be friendly, dependable, and team-oriented.

What are some common challenges faced by a Goodwill team member and how can they be managed?

As a Goodwill Team Member, you may encounter challenges such as managing a high volume of donations, maintaining store organization, and assisting a diverse customer base. Balancing efficiency with excellent customer service is key, especially during busy periods or donation drives. Developing strong communication skills and teamwork helps ensure a smooth workflow and a positive shopping experience for customers. Staying organized and proactive can make handling the fast-paced environment more manageable.

What are the key skills and qualifications needed to thrive as a Goodwill team member, and why are they important?

To thrive as a Goodwill Team Member, you need basic customer service skills, reliability, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and donation processing procedures is typically required. Strong teamwork, communication, and a positive attitude help you excel in a fast-paced, customer-focused environment. These skills and qualities are vital for providing excellent service, efficiently processing goods, and supporting Goodwill's mission in the community.

What is the difference between Goodwill Team Member vs Retail Associate?

AspectGoodwill Team MemberRetail Associate
Required CredentialsHigh school diploma or equivalent, basic customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentThrift store, donation center, community-focusedRetail store, sales floor, customer interaction
Employer & Industry UsageGoodwill Industries, nonprofit retailVarious retail companies, for-profit or nonprofit
Common Search & ComparisonYesYes

The main difference between a Goodwill Team Member and a Retail Associate lies in the employer and work environment. Goodwill Team Members work specifically for Goodwill Industries in a nonprofit setting, focusing on donations and community service. Retail Associates work across various retail stores, often in for-profit environments, with a focus on sales and customer service. Both roles require similar skills and credentials, but their work settings and organizational goals differ.

What cities are hiring for Goodwill Team Member jobs?

Cities with the most Goodwill Team Member job openings:

What states have the most Goodwill Team Member jobs?

States with the most job openings for Goodwill Team Member jobs include:

Goodwill Team Member jobs near you
Infographic showing various Goodwill Team Member job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $29,191 per year, or $14 per hour.

Team Member

Goodwill Industries of Southeastern Wisconsin

Melrose Park, IL • On-site

$15/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Goodwill Industries Of Southeastern Wisconsin rating

6.5

Company rating: 6.5 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

493rd of 772 rated non-profit organizations

Job description

Starting rate at $15.00 per hour!
Ask about our new Employee Referral Program for more details on how to earn $250 or more per referral. We are looking for more amazing talent to grow our teams, just like you!
Earn an additional $1300 per year for good attendance!
Do you want your career to have a purpose? Here at Goodwill, your work changes the lives of people with barriers to employment. You can make a difference! Goodwill is a fun place to work that gives you opportunities to learn and grow through cross training and advancement opportunities. In addition to working for an organization with a fulfilling mission, Goodwill offers you great benefits.
Production: Are you goal oriented and do you love to be challenged? If so, we want you to work with us. Our Production Associates support the Goodwill Mission by pricing the donations that are then sold on the sales floor. They are challenged to achieve their pricing goals and strategically price donations according to our pricing guidelines and to maximize the amount of money that goes to our mission. In our production area you never know what you may come across! It's like Christmas every day!
Donation Attendant: Do you love a fast paced work environment and working with a fun team? If so, we want you to work with us! Our Donation Attendants support the Goodwill Mission by greeting and thanking donors while carefully accepting their donations. They help keep the production area organized by sorting donations as they come in.
Sales Floor Associates: If you love building relationships with customers and helping them with their hunt for the perfect thing, we want you to work with us! Our Sales Floor Associates support the mission by organizing our sales floor and making it easy for customers to find what they're looking for. They also are ambassadors for Goodwill and answer questions that customers may have about Goodwill or our donations.
Cashier: Do you have a passion for customer service and enjoy working with a fun team? If so, we want you to work with us! Our cashiers support the Goodwill mission by building relationships with customers. accurately ringing up sales transactions and letting our customers know they helped someone get a job.
Goodwill of Southeastern Wisconsin and Metropolitan Chicago is a people driven organization. As the largest Goodwill in the world, we are nearly 6,000 employees strong and growing. You want more from your work; you want a sense of fulfillment. You want a career with opportunities, not just a job. You want Goodwill, where the power of work can transform your life and the lives of others.
Amazing Reasons
  • Flexible scheduling so you can have a life.
  • No extended hours for the holiday season so you are able to enjoy time with your family and friends!
  • Career growth opportunities through our specialized training and development.
  • A guaranteed ten thousand steps to keep you active and healthy!
  • Salary that is competitive with other leading retailers.
  • Never the same day (or the same donation) twice!
Requirements
  • One year of retail or production is preferred.
  • Must be able to stand, bend and reach for the duration of your shift.
  • Donation Attendants must be able to lift, push and pull a minimum of 50 pounds.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.
Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.
In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.
Equal Opportunity Employer
(SEW)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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About Goodwill Industries of Southeastern Wisconsin

Sourced by ZipRecruiter

Goodwill Industries of Southeastern Wisconsin, based in Greendale, WI, US, is a non-profit organization within the industry of social and community services. The company's activities are centered on providing training, employment, and supportive services for people with disabilities or disadvantages who seek greater independence. Founded in 1919, Goodwill Industries has been committed to its mission of changing lives through the power of work, dedicating itself to eliminate barriers to opportunity and helping people reach their highest level of independence and success.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

Year founded

1919

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