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Goodwill Store Associate Jobs in Philadelphia, PA

Goodwill Keystone Area

Sales Associate - Part Time

PA · On-site

$13.50/hr

Sales Associate Department: Donated Goods Retail Reports to: Customer Service Manager Status: Non ... duties in the daily operations of a Goodwill Keystone Area retail store. Duties and ...

Goodwill Keystone Area

Customer Service Manager

Berwyn, PA · On-site

$40K/yr

Store Manager Status: Exempt Goodwill Keystone Area is committed to creating a culture of belonging ... Positions Supervised Sales Associate #INDHP Education and Experienc e * High school diploma or GED ...

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Goodwill Store Associate information

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How much do goodwill store associate jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for goodwill store associate in Philadelphia, PA is $15.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $16.97 per hour, depending on experience, location, and employer.

What are Goodwill Store Associates?

Goodwill Store Associates are employees who work in Goodwill retail stores, assisting with a variety of tasks such as sorting and pricing donations, stocking shelves, helping customers, operating cash registers, and maintaining a clean store environment. They play a key role in supporting Goodwill’s mission by ensuring a positive shopping experience and helping generate revenue to fund community programs. Store Associates may also provide customer service by answering questions and helping shoppers find items. This position often requires teamwork, organizational skills, and a commitment to Goodwill’s values.

What is the difference between Goodwill Store Associate vs Retail Cashier?

AspectGoodwill Store AssociateRetail Cashier
Required CredentialsHigh school diploma or equivalent; basic customer service skillsHigh school diploma or equivalent; cash handling experience
Work EnvironmentThrift store setting, assisting with donations, stocking, and customer serviceRetail store, primarily operating cash registers and processing transactions
Employer & Industry UsageNonprofit thrift stores, Goodwill organizationVarious retail stores, including department stores and specialty shops

The main difference between a Goodwill Store Associate and a Retail Cashier is that the Store Associate has broader responsibilities, including assisting with donations and stocking, while the Cashier primarily handles transactions. Both roles require similar customer service skills and are found in retail environments, but the Store Associate's role is more diverse within the thrift store setting.

What are the key skills and qualifications needed to thrive as a Goodwill Store Associate, and why are they important?

To thrive as a Goodwill Store Associate, you need strong customer service skills, basic math abilities, and preferably a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and cash handling procedures is typically required. Excellent communication, teamwork, and adaptability help associates stand out in a dynamic retail environment. These skills ensure effective customer interactions, smooth store operations, and a positive shopping experience for patrons.

What are some common challenges faced by a Goodwill Store Associate and how can they be managed?

Goodwill Store Associates often encounter challenges such as managing a high volume of donations, maintaining an organized sales floor, and assisting a diverse range of customers. Balancing these tasks requires strong time management and adaptability. Teamwork is essential, as associates regularly collaborate with coworkers to sort donations, restock shelves, and provide excellent customer service. Embracing open communication with team leaders and asking for support when needed can help manage these challenges effectively.
Goodwill Store Associate jobs near you
Infographic showing various Goodwill Store Associate job openings in Philadelphia, PA as of July 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,107 per year, or $15.9 per hour.
Sales Associate - Part Time

Sales Associate - Part Time

Goodwill Keystone Area

West Chester, PA • On-site

$13.50/hr

Part-time

Posted 9 days ago

Job description

Position: Sales Associate
Department: Donated Goods Retail
Reports to: Customer Service Manager
Status: Non-Exempt
Who is Goodwill Keystone?
Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.
Job Summary
To provide excellent customer service and perform necessary duties in the daily operations of a Goodwill Keystone Area retail store.
Duties and Responsibilities
  • Greets, assists customers and answers telephone in a positive and professional manner.
  • Operates cash register and credit/debit transactions with accuracy and according to all Goodwill Keystone Area policies and procedures.
  • Organizes, color coordinates and rotates merchandise on the sales floor ensuring an attractive and convenient layout of sales floor along with visual merchandising and cleanliness of store.
  • Promotes and represents Goodwill Keystone Area and its mission in a positive manner at all times.
  • Actively participates in organizational programs and special events.
  • Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to.
  • Communicates progress, problems, and concerns to the Customer Service Manager.

#INDHP
Education and Experience
  • No formal education necessary.
  • POS experience preferred.

Skills/Abilities/Qualifications
  • Ability to read, write, hear, and speak.
  • Ability to perform simple math.
  • Ability to operate necessary equipment such as cash register and credit/debit machines.
  • Ability to speak English in order to interact with donors and customers satisfactorily.
  • Must present a neat and positive appearance.
  • Must be able to identify clothing sizes and gender specific differences.
  • Must be able to work flexible schedule to include evenings and weekends.

Physical Requirements
  • Ability to stand continuously for more than 75 of the shift.
  • Ability to push and pull racks requiring a force of up to 20 pounds for a distance up to 100 feet for 10% of the shift.
  • Ability to perform repetitive hand and wrist motions every few seconds associated with cash register use for more than 75 of the shift.
  • Ability to repetitively lift textiles on hangers weighing up to 4 pounds at or above head level for 25% of the shift.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.

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