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Goodwill Merchandise Processor Jobs in Franklin, TN

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How much do goodwill merchandise processor jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for goodwill merchandise processor in Franklin, TN is $15.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.12 per hour, depending on experience, location, and employer.

What is a Goodwill Merchandise Processor?

Goodwill Merchandise Processors are employees who sort, inspect, and prepare donated goods for sale in Goodwill retail stores. Their responsibilities typically include receiving donations, assessing the quality of items, pricing merchandise, and ensuring products are displayed attractively for customers. They play a critical role in supporting Goodwill’s mission by helping to maximize the value of donated items, which in turn funds job training and community programs. This position often requires attention to detail and the ability to work efficiently in a fast-paced environment.

What are the typical daily tasks and teamwork dynamics for a Goodwill Merchandise Processor?

As a Goodwill Merchandise Processor, you can expect to spend your day sorting, pricing, and preparing donated goods for the sales floor. This role involves inspecting items for quality, tagging merchandise, and organizing products by category. You’ll work closely with other processors and retail associates to ensure inventory is stocked efficiently and the store remains organized. Collaboration and communication are key, as the team often coordinates to meet daily processing goals and maintain a positive shopping environment. The fast-paced setting provides valuable experience in retail operations and teamwork.

What are the key skills and qualifications needed to thrive as a Goodwill Merchandise Processor, and why are they important?

To thrive as a Goodwill Merchandise Processor, you need strong attention to detail, basic math skills, and the ability to lift and sort merchandise, usually requiring a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic safety procedures is beneficial. Reliability, teamwork, and good communication skills help you excel in a fast-paced, customer-focused environment. These abilities ensure efficient sorting, pricing, and presentation of donated goods, supporting store operations and the organization's mission.

What is the difference between Goodwill Merchandise Processor vs Goodwill Retail Associate?

AspectGoodwill Merchandise ProcessorGoodwill Retail Associate
Primary ResponsibilitiesSorting, pricing, and preparing donated items for saleAssisting customers, stocking shelves, and operating cash registers
Work EnvironmentBackroom or sorting area within the storeSales floor and customer service areas
Required SkillsAttention to detail, organization, physical staminaCustomer service, communication, basic sales skills
Common CertificationsNone typically requiredNone typically required

The Goodwill Merchandise Processor focuses on preparing donated items for sale, working mainly in backroom areas, while the Goodwill Retail Associate interacts directly with customers and manages sales on the sales floor. Both roles are essential to store operations but differ in daily tasks and work environment.

What does a Goodwill merchandise processor do?

A Goodwill merchandise processor sorts, cleans, and prepares donated items for sale in the store. They may also organize inventory, ensure items meet quality standards, and operate equipment like scanners or carts, often working in a fast-paced retail environment. Attention to detail and physical stamina are important for this role.

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For Goodwill Merchandise Processor jobs in Franklin, TN, the most frequently searched job titles are:

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Goodwill Merchandise Processor jobs near you
Infographic showing various Goodwill Merchandise Processor job openings in Franklin, TN as of August 2026, with employment types broken down into 59% Full Time, and 41% Part Time. Highlights an 100% In-person job distribution, with an average salary of $31,402 per year, or $15.1 per hour.

Retail Donor Specialist - Materials Handler Associate

Goodwill Industries of Middle Tennessee

Hermitage, TN

$14 - $16/hr

Part-time

Re-posted 4 days ago

Key responsibilities

  • Support donated goods operations by safely receiving, handling, and moving donated merchandise within backroom areas and donation sites.

  • Assist donors by greeting them, providing donation receipts, and ensuring a positive donation experience.

  • Load, unload, stage donated goods, and operate material handling equipment to support processing, production, and store replenishment.

Goodwill Industries Of Middle Tennessee rating

6.8

Company rating: 6.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

422nd of 786 rated non-profit organizations

Job description

Job Location

Hermitage

Job Summary:

The Retail Donor Specialist - Materials Handler Associate supports Goodwill's donated goods operations by delivering an exceptional donor experience while safely receiving, handling, and moving donated merchandise through backroom operations, including the Donation Express Center (DEC). This role is responsible for donor engagement, material handling, trailer loading, and maintaining efficient workflow to support production and store replenishment.
Under the direction of the store leadership, this role balances donor service, safety, productivity, and accuracy in a fast paced, high-volume environment. The Retail Donor Specialist - Materials Handler Associate operates in alignment with Goodwill's mission of Changing Lives through Education, Training, and Employment and upholds the values of Teamwork, Respect, Uprightness, and Empowerment.

Job Description

Essential Functions

Donor Experience
  • Consistently deliver the GREAT donor experience by Greeting donors promptly, offering donation Receipts accurately, providing Excellent Service, Assisting donors as needed, and Thanking donors sincerely for their support.
  • Greet donors professionally and courteously, creating a welcoming and positive first impression at the donation site.
  • Receive donated goods in accordance with established donation acceptance, safety, and operational guidelines.
  • Provide basic donor information as needed, including donation procedures and Goodwill's mission impact.
  • Assist donors with unloading, directions, or questions to ensure a safe, efficient, and positive donation experience.
  • Manage donor flow to maintain safety, efficiency, and a customerfriendly environment during peak donation periods.
Material Handler & Backroom Operations
  • Support efficient donated goods operations through safe, accurate handling and movement of donated merchandise within backroom operations and donation areas.
  • Maintain consistent material flow to support processing, production, and store replenishment needs in a highvolume environment.
  • Load, unload, and stage donated goods, including trailers and trucks, in accordance with safety and operational standards.
  • Operate material handling equipment, including forklifts and pallet jacks, as trained and authorized.
  • Ensure backroom, staging, equipment, and trailer areas are organized, clean, and operationally ready to support daily workflow.
  • Perform routine housekeeping to maintain a safe, orderly, and efficient work environment, including keeping work areas free of hazards.
  • Follow all safety guidelines, housekeeping standards, lifting practices, and operational procedures to support a safe and productive workplace.
Safety & Operational Standards
  • Perform all duties in accordance with Goodwill's safety policies, procedures, and operational standards.
  • Use proper lifting techniques and safe work practices to prevent injury and protect donors, team members, and donated goods.
  • Maintain awareness of surroundings and report safety hazards, equipment concerns, or operational issues promptly to leadership.
  • Support a culture of safety, accountability, and continuous improvement within backroom operations.
Schedule & Flexibility
  • Maintain a flexible schedule, including evenings, weekends, and holidays, based on business needs.
  • Perform other duties as assigned to support donor experience, backroom operations, and overall store performance.

Minimum Qualifications

Required Skills

Education

  • High School Diploma or equivalent preferred.

Experience

  • Previous experience in retail, donation intake, production, warehouse, or customerfacing roles preferred, but not required.

Knowledge and Skills

  • Ability to balance positive donor interactions with operational and backroom responsibilities throughout the workday.
  • Ability to follow established operational standards, workflows, and safety procedures consistently.
  • Ability to work safely and accurately in a fast-paced, high-volume environment.
  • Ability to stand, walk, bend, lift, and move donated goods as required.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

  • High school diploma or equivalent preferred.
  • Experience in fast-paced, high-volume, quota/production or warehouse environments with strong service, productivity, accuracy, and quality expectations preferred.
  • Experience supporting donors/customers in a community-facing role while performing donation processing, material handling, or backroom operations preferred.
  • Prior nonprofit or mission-based retail experience is a plus.
  • Bilingual language skills preferred.

What Goodwill Industries Of Middle Tennessee employees say

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