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Goodwill Center Jobs in Florida (NOW HIRING)

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Goodwill Center information

What is a Goodwill Center?

A Goodwill Center is a facility operated by Goodwill Industries that provides a variety of community services, including job training, employment placement assistance, and support services for people facing barriers to finding employment. These centers often offer educational programs, skills workshops, and access to resources such as resume building and interview preparation. The main goal of a Goodwill Center is to help individuals gain the skills and confidence they need to secure and retain meaningful employment. In addition to workforce development, some centers may also offer other support services like financial literacy training or digital skills classes.

What are the key skills and qualifications needed to thrive as a Goodwill Center associate?

To thrive as a Goodwill Center Associate, you need strong customer service skills, basic retail or warehouse experience, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and donation processing tools is typically required. Excellent interpersonal skills, reliability, and a positive attitude help you connect with customers and work effectively in a team. These skills ensure efficient operations, customer satisfaction, and a welcoming environment that supports Goodwill’s mission.

What opportunities for professional development and advancement are available for employees at a Goodwill Center?

Employees at a Goodwill Center often have access to a variety of professional development opportunities, including on-the-job training, workshops, and leadership development programs. Many centers encourage internal promotion, so entry-level staff can advance to supervisory or management roles over time. Additionally, Goodwill Centers frequently support employees in obtaining certifications or further education related to retail, customer service, or workforce development. Regular feedback and performance reviews help guide career progression and identify growth areas within the organization.

What is the difference between Goodwill Center vs Retail Associate?

AspectGoodwill CenterRetail Associate
Primary RoleAssist with donation processing, sorting, and community servicesAssist customers, stock shelves, and handle sales transactions
Work EnvironmentDonation centers, community service settingsRetail stores, shopping environments
Required CredentialsMinimal formal credentials, on-the-job trainingHigh school diploma often preferred, customer service skills
Industry UsageNonprofit, thrift retailFor-profit retail stores

While both roles involve working in retail environments, Goodwill Center staff focus on donation processing and community services, whereas Retail Associates primarily handle sales and customer service in retail stores. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

What are popular job titles related to Goodwill Center jobs in Florida?

For Goodwill Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Goodwill Center jobs in Florida look for?

The top searched job categories for Goodwill Center jobs in Florida are:

Goodwill Center jobs near you
Infographic showing various Goodwill Center job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Donation Center Attendant - FT Newberry Gainesville Fl.

GOODWILL OF NORTH FLORIDA

Gainesville, FL • On-site

$14/hr

Full-time

Re-posted 2 days ago

Job description

Job Title: Donation Center Attendant (DCA)

Department: Donation Center

Reporting to: DC Manager

Date: 8/2018

Position Status: Updated

FLSA Status: Non-Exempt (Hourly)

Job Summary:

The Donation Center Attendant (DCA) works in the Goodwill Donation Centers. The DCA is responsible for delivering excellent customer service to every donor who visits the Goodwill Donation Center. The DC Attendant will greet each donor, remove the donations from the donors’ vehicle and offer each donor a receipt and thank the donor for donating.

Minimum Qualifications:

Education

High School or GED preferred.

Experience

Minimum of 2 years prior retail sales/customer service experience preferred.

Licensure, Certification, and/or Registration

Valid Driver's License

Other

  • Must like to interact with people and be driven to succeed
  • Must have excellent communication skills
  • Energy and enthusiasm to help others
  • An openness to learn and be a team player
  • An excitement for a career in retail
  • Able to handle customer service relations
  • Must be able to read and comprehend
  • Able to regularly lift up to 50 pounds
  • Must have reliable transportation

Job Duties

Essential Duties

% of Time

  • Ensures excellent customer/donor relations by maintaining the highest standards of customer service as outlined by the customer service manual.

100%

  • Responsible for providing an exceptional customer service experience through proactively engaging with and working to make the customer satisfied in every interaction.
  • Greets donors and receives merchandise, providing the donor with a receipt, if desired.
  • Completes housekeeping tasks to ensure a clean, safe, friendly work area. Identifies the need for supplies.
  • May be required to travel to other donation centers on an as-needed basis.
  • Other duties as assigned

Supervisory/Decision making Authority

Does the position require customary supervision and management of at least 2 or more full-time employees? ☐ Yes ☒ No

Enter the number of direct reports and their position titles: None


PHYSICAL REQUIREMENTS:

Required

  • Standing
  • Walking
  • Lifting (Up to 50lbs)
  • Carrying (Up to 50lbs)
  • Kneeling
  • Pushing/Pulling
  • Bending/Stooping
  • Reaching
  • Turning
  • Repetitive Motions
  • Must have reliable transportation

Preferred

  • Reading
  • Color Recognition
  • Professional appearance

HAZARDS:

  • Housekeeping and/or cleaning agents
  • Proximity to moving mechanical parts

SKILL REQUIREMENTS:

Required

  • Ability to meet highest level of customer satisfaction
  • Attention to detail and organization
  • Respectful customer relationships
  • Reliable, responsible, and dependable, and ability to fulfill obligations.
  • Reasoning and logic
  • Sensitivity to service population’s cultural and socioeconomic characteristics
  • Positive Attitude
  • Ability to respond to customer correspondence in an appropriate manner.

Preferred

  • Verbal communication (including telephone)
  • Written communication (including composition)
  • Team-oriented and collaborative interpersonal relationships
  • Ability to be sensitive to others' needs and feelings and being understanding and helpful on the job
  • Ability to accept feedback while dealing calmly and effectively with stressful situations.
  • Ability to maintain professional composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.