Description:2nd Shift Guest Service Representative & Night Auditor
Hours: 11:00 PM – 7:00 AM (2 days a week) & 3:00pm-11:00pm (2 days a week)
Are you a night owl who thrives in a fast-paced environment and enjoys creating memorable guest experiences? We’re looking for an upbeat, dependable, and service-focused team member to join our overnight crew as a Guest Service Representative/Night Auditor.
During the overnight shift, you are more than just the face of the hotel — you are the calm, confident presence that keeps everything running smoothly while guests rest easy. From welcoming late-night arrivals to balancing the hotel’s daily accounts, every shift brings a mix of hospitality, teamwork, and responsibility.
If you enjoy helping people, staying organized, and working independently while making a difference each night, we’d love to meet you!
What You’ll Do on Night Audit:
- Serve as the overnight “Manager on Duty”
- Welcome guests with friendly and efficient check-in service
- Provide warm and professional check-out experiences
- Answer and assist with incoming guest calls and requests
- Help guests with reservations, questions, and hotel information
- Reconcile and balance daily hotel accounts and reports
- Reset systems and prepare the hotel for the next business day
- Monitor overnight activity and coordinate with outside security if needed
- Complete routine overnight operational tasks
- Ensure every guest feels safe, valued, and cared for
What You’ll Do on Evening Shift Responsibilities Include:
- Greeting and checking in arriving guests
- Assisting guests with questions, requests, and recommendations
- Answering phones and booking reservations
- Handling guest payments and check-outs
- Communicating with housekeeping and maintenance teams
- Helping ensure the lobby and guest areas remain welcoming and organized
- Delivering exceptional hospitality throughout the evening hours
What We’re Looking For
- Positive attitude with a strong customer service mindset
- Dependable, self-motivated, and detail-oriented
- Comfortable working independently overnight
- Strong communication and problem-solving skills
- Ability to multitask and remain calm under pressure
- Weekend and holiday availability required
- Ability to stand for extended periods of time
Why Join Our Team?
- Supportive and team-focused environment
- Opportunity to build hospitality and leadership skills
- Every night is different — no boring shifts!
- Be part of creating exceptional guest experiences
If you’re ready to bring energy, reliability, and hospitality to the overnight shift, apply today and become part of our team!
Requirements:
Candidates must possess the following knowledge, skills, and abilities:
- Great attention to detail
- Thorough organizational skills, proficient in accomplishing all tasks
- Considerable knowledge of computer systems for registration, reservations and backup systems
- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
- Ability to read, write, speak and understand the English language to communicate with employees and guests
- Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
Education/Experience
- Comparable hotel size and scope of experience preferred
Benefits include PTO, bonus program, room discounts and more!