ZipRecruiter

Log In

1

Gold Key Jobs in Virginia (NOW HIRING)

next page

Showing results 1-20

All JobsGold Key JobsGold Key Jobs in Virginia

Gold Key information

What are the key skills and qualifications needed to thrive as a Gold Key Concierge, and why are they important?

To thrive as a Gold Key Concierge, you need a strong background in hospitality, customer service, and local area knowledge, usually supported by experience in upscale hotels or resorts. Familiarity with property management systems, booking platforms, and possibly certifications like Les Clefs d'Or are typical technical requirements. Outstanding interpersonal skills, discretion, and problem-solving abilities set exceptional concierges apart. These skills ensure guests receive personalized, memorable service, enhancing the hotel’s reputation and guest satisfaction.

What are Gold Key jobs?

Gold Key jobs typically refer to specialized positions in the hospitality industry, particularly within luxury hotels. The term 'Gold Key' is often associated with concierge staff who have achieved a high standard of service and professionalism, sometimes recognized by the Les Clefs d'Or (The Golden Keys) association. These professionals are responsible for assisting guests with reservations, recommendations, and personalized services to enhance their stay. Gold Key concierges are known for their discretion, extensive local knowledge, and ability to fulfill guests' requests efficiently.

What is the difference between Gold Key vs Concierge?

AspectGold KeyConcierge
CredentialsCustomer service experience, hospitality backgroundCustomer service experience, hospitality background
Work EnvironmentLuxury hotels, resorts, private clubsHotels, resorts, luxury establishments
Employer & IndustryLuxury hospitality industryLuxury hospitality industry
Common Search/ComparisonGold Key vs Concierge

Gold Key and Concierge roles both serve in luxury hospitality settings, focusing on guest services. Gold Key typically refers to a specific guest recognition or access program, while Concierge involves personalized guest assistance, booking, and local recommendations. Both roles require excellent customer service skills and hospitality experience, often overlapping in work environment and employer type. The main difference lies in Gold Key's emphasis on guest access programs versus the Concierge's broader service responsibilities.

How does a Gold Key Concierge typically collaborate with other hotel departments to enhance guest experiences?

A Gold Key Concierge works closely with various hotel departments such as housekeeping, front desk, food and beverage, and security to ensure seamless guest experiences. By maintaining clear communication and understanding guest preferences, the concierge coordinates special requests, event bookings, and personalized services. This collaborative approach enables the hotel to provide exceptional hospitality and quickly resolve any guest issues or needs. Effective teamwork and proactive communication are essential for a Gold Key Concierge to excel in delivering memorable service.
What are popular job titles related to Gold Key jobs in Virginia? For Gold Key jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Gold Key jobs in Virginia look for? The top searched job categories for Gold Key jobs in Virginia are:
What cities in Virginia are hiring for Gold Key jobs? Cities in Virginia with the most Gold Key job openings:
Gold Key jobs near you
Infographic showing various Gold Key job openings in Virginia as of July 2026, with employment types broken down into 2% As Needed, 72% Full Time, 14% Part Time, 2% Temporary, and 10% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Guest Service Agent I - Hilton Norfolk The Main

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

Norfolk, VA

$14.50 - $18.50/hr

Other

Posted 7 days ago

Job description

Overview

Proudly representing the hotel or resort from arrival to departure in this key position to create the check-in and check-out guest experience and respond to inquiries and opportunities in a seamless, efficient, courteous, and professional manner to achieve maximum customer satisfaction.

Responsibilities
  • Manage mobile Check-in services
  • Verify available inventory by room type
  • Understand and act on service recovery situations based on brand and Gold Key|PHR policy
  • Maintain professional communication with guests through your knowledge and ability to assist with customized needs including but not limited to amenity setup, breakfast vouchers, transportation to airport or other destinations, late checkouts, or reservations
  • Resolve a guest concern on billing, transfer a Folio
  • Perform all duties of Guest Service Agent II
  • Handle guest registration process in an efficient and friendly manner to include check-ins/check-outs in accordance with Gold Key|PHR standards/hotel credit/cash handling policies. Follow PCI compliance procedures when communicating with guests during registration.
  • Verify ID and confirmation number and credit card to ensure accuracy of name, type of payment, rate, market segment.
  • Make and Inventory guest room keys according to policy and request re-keying as necessary.
  • Be knowledgeable of the property or complex to answer basic guest questions to include room types, property amenities, outlet themes, menus and hours and answers to commonly asked questions.
  • Be a positive example of gracious, welcoming, and professional behavior to all members of the hotel staff and to hotel guests.
  • Present opportunities to upgrade room nights.
  • Ensure Guest Satisfaction through best communication practices by taking accurate guest requests, answering all inquiries in connection with hotel services, placing timely work orders and prompt response calls.
  • Navigate the property management system and reservation platforms quicky and efficiently (to include Expedia, Booking.com)
  • Update pass down and communication logs to verify requests received are completed and satisfied.
  • Successfully complete other assigned duties.
QualificationsTypeQualificationExperienceHigh School Diploma or equivilent required.Experience1-2 years experience in a hotel or other customer relations position.SkillAbility to communicate in English. Second language desirable.SkillAbility to handle cash and credit transactions.SkillAbility to provide exceptional guest service. Interacts well with people face to face as well as over the phone.SkillAbility to multi taskSkillType a minimum of 35 WPM. Data entry experience preferred. Passes computer proficiency.Employment Type: OTHER

Apply