About this opportunity:GoEngineer is a provider of the most compelling design platforms in the industry, deploying engineering software and 3D Printing technology to make the design process innovative, efficient, and intelligent.
GoEngineer is seeking a motivated candidate that will provide operational support to our Subscription Renewal Team. Duties will include auditing renewal quotes, making phone calls to customers, and processing payments. This position requires an ability to manage a high volume of quote creation requests with exceptional attention to details. The individual will play an essential role in assisting the department with achieving monthly, quarterly, and annual renewal goals.
Your key contributions in this role will be:- Partner closely with the Subscription Renewals Team to support customer inquiries and renewal-related needs
- Prepare, review, and update renewal letters, quotes, and notifications with accuracy and attention to detail
- Proactively contact customers to confirm receipt of renewal notices and ensure clear, timely communication
- Audit renewal quotes to ensure pricing, terms, and details are correct prior to processing
- Process customer payments and submit orders to Order Management efficiently and accurately
- Maintain accurate and up-to-date customer, product, and sales information within the CRM system
- Assist with tracking renewal activity and supporting the team in meeting monthly, quarterly, and annual goals
- Identify opportunities to improve processes and contribute to a smooth, positive customer renewal experience
We are looking for candidates with the below experience and skills, however, even if you do not meet all the listed requirements, very interested candidates should still apply:- Exceptional team player who enjoys assisting where needed and finding ways to help.
- Excellent interpersonal and customer service skills with the ability to handle objections and facilitate escalations.
- Ability to be self-motivated, proactive, detail oriented, and adaptable.
- Strong organizational skills.
- Ambition to look for opportunities to expand the scope of the role and take on new projects.
- High school diploma or equivalent; bachelor's degree preferred.
- Proven customer service or support experience, preferably in a subscription service or similar industry.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Empathetic and patient, with a passion for delivering top-notch customer service.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency with customer relationship management (CRM) software and support tools.
- Strong organizational skills and attention to detail.
Competitive Compensation Includes:$21 - $24
More about what GoEngineer offers:At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where both our employees and customers are centered in the work we do, and employees feel welcomed as they are from the first day.
Generous Benefits Include:• Participation in GoEngineer's unlimited PTO program from day one of employment.
• 401(k) retirement plan with up to a 6% company match, 100% vested on day one.
• Comprehensive medical coverage, including PPO and High-Deductible plans with FSA/HSA options and employer HSA contributions.
• Paid Family Leave, including paid pregnancy disability leave and paid parental bonding leave.
• Employer paid Life Insurance policy, & Short Term, and Long-Term Disability insurance, with optional supplemental coverage.
• Dental and Vision insurance
• Mental health, telemedicine with 24/7 access to medical providers, and wellness programs, including virtual therapy, nutrition counseling, and physical therapy.
• Fertility, adoption, and family building benefits.
• Employee Assistance Program (EAP) offering free, confidential counseling and support for mental health, legal, financial, and family needs.
• Optional voluntary benefits, including accident insurance, hospital indemnity, critical illness coverage, identity theft protection, pet insurance, plus student loan repayment and prescription cost savings programs.
To support a fair and efficient hiring process, we may use AI technology to summarize interviews and help our teams review information consistently. AI does not evaluate candidates or make hiring decisions. All decisions are made by our human hiring team.
Department Subscriptions Role Subscription Services Support Liason Locations Auburn Hills Hourly salary $21 - $24
