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Global Service Optimization Manager Jobs (NOW HIRING)

Primark

Workforce Optimization Manager

Boston, MA · On-site

Company Description USA - Workforce Optimization Manager Boston Based 3 days a week The Retail ... Because it's energizing to put your skills to work, in a growing global business committed to ...

Ocra

Revenue Optimization Manager

Chicago, IL · On-site

About Ocra Ocra is an AI-powered Revenue Management System (RMS) and Global Distribution System ... service delivery. As the Revenue Optimization Manager, you will lead a portfolio of assets, making ...

Tombras

SEO Manager

Atlanta, GA · On-site

Tombras, a 600+ person, full-service, national advertising agency with a digital mindset, is seeking an SEO Manager. You'll be joining one of the top independent agencies in North America. Connecting ...

The Tombras Group

SEO Manager

Atlanta, GA · On-site

Tombras, a 600+ person, full-service, national advertising agency with a digital mindset, is seeking an SEO Manager. You'll be joining one of the top independent agencies in North America.Connecting ...

NetApp

Global Service Logistics Planner

San Jose, CA · On-site

Job Summary The Global Service Logistics Planner is a senior-level, strategic role responsible for ... manage a dedicated spare parts portfolio throughout its entire lifecycle, and ensure optimal part ...

Primark

Workforce Optimization Manager

Boston, MA · On-site

USA - Workforce Optimization Manager Boston Based 3 days a week The Retail Workforce Optimization ... Because it's energizing to put your skills to work, in a growing global business committed to ...

Primark

Workforce Optimization Manager

Boston, MA · On-site

Company Description USA - Workforce Optimization Manager Boston Based 3 days a week The Retail ... Because it's energizing to put your skills to work, in a growing global business committed to ...

Xponential Fitness

SEO Consultant

Irvine, CA · On-site

$45 - $55/hr

XPOF) is a leading global franchisor of health and wellness brands. Through its mission to make ... StretchLab, a concept offering one-on-one and group stretching services; YogaSix, one of the ...

Campbell's

Network Optimization Manager

Camden, NJ · On-site

The Network Optimization Manager is responsible for leading the analysis, modeling, and execution of supply chain network optimization initiatives that improve cost, service, capacity utilization ...

Xponential Fitness, LLC

SEO Consultant

Irvine, CA · On-site

XPOF) is a leading global franchisor of health and wellness brands. Through its mission to make ... StretchLab, a concept offering one-on-one and group stretching services; YogaSix, one of the ...

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Global Service Optimization Manager information

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How much do global service optimization manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for global service optimization manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Global Service Optimization Manager jobs?

For Global Service Optimization Manager jobs, the most frequently searched job titles are:

Infographic showing various Global Service Optimization Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

Global Service Delivery Manager

Overland Park, KS • On-site

Stefanini Group
IT Services • 10K+ employees
Learn more about Stefanini Groupexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Oversee the global delivery of IT services including Service Desk, Deskside, and Infrastructure Services.

  • Act as the Global Single Point of Contact (SPOC) for the client and manage relationships with client representatives.

  • Drive strategy, implement process improvements, and ensure operational and financial results of the delivery teams.

Job description

Who we are
For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
                              
What will you do?
You will oversee a number of teams across the globe providing outsourced IT services to a key client.  This position will work closely with client representatives and requires someone with strong attention to detail, as well as excellent interpersonal skills.  You will be responsible for driving strategy within your assigned delivery programs in partnership with the Business Unit Lead and Client Success Director.  You"ll be accountable for the financial and operational results of your teams and will be expected to drive continuous improvement activities.  You will also enjoy working with an energetic and dynamic team, engaging at many levels with the client to improve the service delivered to their users.
  • Act as Global Single Point of Contact (SPOC) for client(s)
  • Responsible for day today Global delivery of Service Desk, Deskside, and Infrastructure Services
  • Provide leadership, direction and coach/mentor team
  • Implement, monitor and adhere to Best Practices for Global delivery locations
  • Implement process improvements
  • Manage to Scope of Work and Change of Scopes
  • Assist with new launches or new business with client (s)
  • Assist with invoicing
  • Delivers to Expectations
  • Provides Executive Management Presentations on Services
  • Participates in on-going Service Delivery Meetings
  • Global Expense Management
  • Drive Continuous Improvement

What do you need to succeed?
  • Bachelor's degree required, Master's or graduate certifications preferred. Typically requires more than 2 years of Global Management experience.
  • Global experience
  • Financial Management Experience on a Global level
  • In-depth understanding of IT industry dynamics
  • Critical thinking and problem solving skills
  • High tolerance/evolved ability to lead and manage ambiguous situations
  • Excellent relationship skills
  • Superior verbal, written, facility and presentation skills
  • Collaboration and team leadership abilities
  • Effective time and project management skills
  • Ability to manage strategically as well as at a more detailed level as needed
  • Experience with ServiceNow is a plus

What you'll get
  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
 
Why we're different
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;
 
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Education:Bachelor (BA, BS...)Employment Type: FULL_TIME

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