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Global Process Manager Jobs in Silver Spring, MD

Accenture

ServiceNow Business Process Manager

Arlington, VA · On-site

$94.40K - $266.30K/yr

A global professional services organization, which includes being a vital services partner to the ... The ServiceNow Business Process Manager will be part of an Accenture team and will be accountable ...

Marriott

FLEX Director, Business Process

Bethesda, MD · On-site

The team manages process transformation projects and stewards the enterprise business process ... A deep focus on the associate experience drives global process design and sustainable process ...

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Global Process Manager information

See Silver Spring, MD salary details

$35.1K

$105.2K

$172.1K

How much do global process manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for global process manager in Silver Spring, MD is $105,169.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,900.00 and $133,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Global Process Manager, and why are they important?

To thrive as a Global Process Manager, you need strong analytical skills, expertise in process optimization, and experience with project management, often supported by a degree in business, engineering, or a related field. Familiarity with Lean Six Sigma methodologies, business process management (BPM) tools, and ERP systems is typically required, with certifications like Six Sigma or PMP being advantageous. Exceptional communication, cross-cultural collaboration, and change management skills help you lead global teams and drive process improvements. These abilities are crucial for ensuring efficient, standardized operations and successful change implementation across diverse international environments.

How does a Global Process Manager typically collaborate with cross-functional and international teams?

Global Process Managers frequently work with cross-functional teams spread across different countries and time zones. They coordinate process improvements, facilitate alignment among local and global stakeholders, and ensure best practices are consistently implemented. Effective communication and adaptability are crucial, as the role often involves virtual meetings, negotiating with diverse teams, and balancing varying regional requirements. This collaboration not only drives operational efficiency but also fosters professional relationships and cultural understanding within the organization.

What does a Global Process Manager do?

A Global Process Manager oversees and optimizes business processes across different countries or regions within an organization. Their main responsibilities include standardizing procedures, ensuring compliance with global standards, and improving efficiency across all branches. They collaborate with cross-functional teams to identify process gaps, implement best practices, and monitor performance metrics. This role often requires strong project management skills and a deep understanding of both local and international business operations.

What is the difference between Global Process Manager vs Business Process Analyst?

AspectGlobal Process ManagerBusiness Process Analyst
CredentialsTypically requires a bachelor's degree in business, operations, or related field; certifications like Six Sigma or PMP are commonUsually holds a bachelor's degree in business, management, or similar; certifications like Lean or Six Sigma are beneficial
Work EnvironmentWorks across multiple regions or globally, managing large-scale processesFocuses on analyzing and improving specific processes within a department or project
Employer & Industry UsageCommon in multinational corporations, manufacturing, and supply chain industriesFound in consulting firms, finance, and corporate operations teams

The Global Process Manager oversees and optimizes processes on a global scale, requiring strategic leadership and cross-regional coordination. In contrast, the Business Process Analyst concentrates on analyzing and improving specific processes within a particular area, often supporting continuous improvement initiatives. Both roles require process improvement certifications but differ mainly in scope and scale.

What job categories do people searching Global Process Manager jobs in Silver Spring, MD look for? The top searched job categories for Global Process Manager jobs in Silver Spring, MD are:
Global Process Manager jobs near you
Infographic showing various Global Process Manager job openings in Silver Spring, MD as of May 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 87% In-person, 5% Hybrid, and 8% Remote job distribution, with an average salary of $105,169 per year, or $50.6 per hour.
Manager, Process Manager- Global Payment Network

Manager, Process Manager- Global Payment Network

Capital One

Mclean, VA

$147.60K/yr

Full-time

Posted 24 days ago

Capital One rating

7.7

Company rating: 7.7 out of 10

Based on 134 frontline employees who took The Breakroom Quiz

74th of 141 rated banks

Job description

Manager, Process Manager- Global Payment Network
The GPN Portfolio Team is responsible for bridging the gap between Product strategic visions and operational execution. Partnering with the Product Areas / Families, we help to translate their product roadmaps into realistic, forecasted portfolios that align with business priorities. We provide management, oversight and support to all Product Area members; collaborating across varying levels and roles to enable leadership to see progress, remove blockers and make decisions needed to deliver the most value to the organization.

Responsibilities:

  • Collaborate with the business owner to build roadmaps through forecasting grounded in capacity planning, high-level estimates of work and target dates

  • Harmonize competing priorities into a single, unified and actionable path forward by working with multiple stakeholders.

  • Facilitate the intake process for new work entering the portfolio, ensuring the work is aligned to goals and has clearly defined scope and value.

  • Adhere to Enterprise & GPN governance during intake, ensuring strong risk management, operational excellence, and transparent decision-making

  • Provide portfolio metrics, providing actionable insights to drive strategic decision making.

  • Facilitate the prioritization of the Product Area / Family backlog in adherence to the GPN Portfolio Management standards.

  • Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

Basic Qualifications:

  • Bachelor's Degree or Military experience

  • At least 2 years of experience in Process management

  • At least 2 years of Jira experience

Preferred Qualifications:

  • 4+ years of Product, Business or Technical experience

  • 2+ years of experience in Process management

At this time, Capital One will not sponsor a new applicant for employment authorization, for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $122,100 - $139,400 for Manager, Process Management


McLean, VA: $134,400 - $153,300 for Manager, Process Management


Richmond, VA: $122,100 - $139,400 for Manager, Process Management


Riverwoods, IL: $122,100 - $139,400 for Manager, Process Management








Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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