Glassbox Administrator
Concord, CA · On-site
Session Replay/Glassbox Administrator Duration: 12 months Location: Concord, CA 3x a week In this role, you will: * Administer and maintain the session replay platform - including software ...
Glassbox Administrator
Concord, CA · On-site
Session Replay/Glassbox Administrator Duration: 12 months Location: Concord, CA 3x a week In this role, you will: * Administer and maintain the session replay platform - including software ...
Integrate insights from social media, call centers, complaints, operational data, and tools like Glassbox * Establish proactive monitoring and predictive analytics to detect emerging CX risks
Integrate insights from social media, call centers, complaints, operational data, and tools like Glassbox * Establish proactive monitoring and predictive analytics to detect emerging CX risks
Integrate insights from social media, call centers, complaints, operational data, and tools like Glassbox * Establish proactive monitoring and predictive analytics to detect emerging CX risks
Integrate insights from social media, call centers, complaints, operational data, and tools like Glassbox * Establish proactive monitoring and predictive analytics to detect emerging CX risks
Sr. Manager, Customer Performance & Insights
Irvine, CA · On-site
$144K - $223K/yr
Integrate insights from social media, call centers, complaints, operational data, and tools like Glassbox * Establish proactive monitoring and predictive analytics to detect emerging CX risks
Sr. Manager, Customer Performance & Insights
Irvine, CA · On-site
$144K - $223K/yr
Integrate insights from social media, call centers, complaints, operational data, and tools like Glassbox * Establish proactive monitoring and predictive analytics to detect emerging CX risks
Lead Software Engineer
Concord, CA · On-site
... Glassbox, Dynatrace, Splunk Observability Cloud etc,.. * 5+ years of demonstrated ability to work in inclusive, geographically distributed onshore/offshore teams. * 2+ years of experiences in ...
Lead Software Engineer
Concord, CA · On-site
... Glassbox, Dynatrace, Splunk Observability Cloud etc,.. * 5+ years of demonstrated ability to work in inclusive, geographically distributed onshore/offshore teams. * 2+ years of experiences in ...
Working experience with ServiceNow, Splunk, AppDynamics, APM tools, Glassbox, DownDetector, telemetry dashboards, incident notification tools, or comparable monitoring and service-management ...
Working experience with ServiceNow, Splunk, AppDynamics, APM tools, Glassbox, DownDetector, telemetry dashboards, incident notification tools, or comparable monitoring and service-management ...
Working experience with ServiceNow, Splunk, AppDynamics, APM tools, Glassbox, DownDetector, telemetry dashboards, incident notification tools, or comparable monitoring and service-management ...
Working experience with ServiceNow, Splunk, AppDynamics, APM tools, Glassbox, DownDetector, telemetry dashboards, incident notification tools, or comparable monitoring and service-management ...
Glassbox information
See California salary details
$8.71 - $13.42
16% of jobs
$14.86 is the 25th percentile. Wages below this are outliers.
$13.42 - $18.13
29% of jobs
The median wage is $19.30 / hr.
$18.13 - $22.83
19% of jobs
$27.01 is the 75th percentile. Wages above this are outliers.
$22.83 - $27.54
12% of jobs
$27.54 - $32.25
8% of jobs
$32.25 - $36.96
5% of jobs
$36.96 - $41.66
4% of jobs
$41.66 - $46.37
2% of jobs
$46.37 - $51.08
2% of jobs
$51.08 - $55.79
1% of jobs
$55.79 - $60.50
1% of jobs
$8
$25
$60
How much do glassbox jobs pay per hour?
As of Aug 12, 2026, the average hourly pay for glassbox in California is $25.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.83 and $30.13 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Glassbox position, and why are they important?
To thrive at Glassbox, you need strong analytical skills, a background in data analytics or digital experience, and relevant qualifications in fields such as computer science or business analytics. Familiarity with Glassbox’s digital experience analytics platform, web analytics tools (like Google Analytics), and certifications in data analysis are highly valued. Excellent communication, problem-solving abilities, and a user-focused mindset help you collaborate with both technical and non-technical teams. These skills are essential for translating complex data into actionable insights that improve digital customer experiences and support business objectives.
What are the typical responsibilities for someone working at Glassbox in a digital analytics role?
In a digital analytics role at Glassbox, your primary responsibilities include implementing and maintaining analytics solutions, monitoring web and mobile user journeys, and generating insights to optimize customer experiences. You may also collaborate closely with product managers, UX designers, and developers to identify opportunities for improvement based on behavioral data. Routine tasks can involve reporting on KPIs, setting up data dashboards, and supporting teams with actionable recommendations. This collaborative environment fosters ongoing learning and plays a crucial role in helping organizations better understand and serve their digital customers.
What is a Glassbox?
A Glassbox job typically refers to roles related to Glassbox, a digital experience analytics platform. These jobs focus on analyzing user interactions on websites and applications to enhance customer experience and optimize business performance. Professionals in this field work with data analytics, session replay, and behavioral insights to identify pain points and improve digital journeys. Common roles include data analysts, product managers, and UX specialists using the Glassbox platform.
What are the most commonly searched types of Glassbox jobs in California? The most popular types of Glassbox jobs in California are:
What are popular job titles related to Glassbox jobs in California? For Glassbox jobs in California, the most frequently searched job titles are:
What job categories do people searching Glassbox jobs in California look for? The top searched job categories for Glassbox jobs in California are:
Job description
NAVA Software solutions is looking for a Glassbox Administrator
Details:
Session Replay/Glassbox Administrator
Duration: 12 months
Location: Concord, CA 3x a week
In this role, you will:
Required Qualifications:
Desired Qualifications:
Details:
Session Replay/Glassbox Administrator
Duration: 12 months
Location: Concord, CA 3x a week
In this role, you will:
- Administer and maintain the session replay platform - including software installation, configuration, upgrades, and ongoing patch management.
- Manage user access, entitlements and permissions - ensuring proper role-based access control (RBAC) for diverse teams.
- Serve as the primary liaison with session replay platform vendors, handling escalations, contractual obligations, and service-level agreements (SLAs).
- Track and coordinate vendor releases/patches, ensuring compatibility and timely deployment in the organization's environment.
- On-board and perform validation of new applications, URLs and native app features.
- Collaborate with development teams to integrate or update session replay SDK and JavaScript tags across our iOS, Android, and web applications.
- Configure and review data capture rules (e.g masking, event tracking) while adhering to privacy and compliance requirements.
- Monitor system performance and data quality, proactively identifying and addressing bottlenecks or anomalies.
- Manage incident and enhancement tickets related to the session replay platform, ensuring timely resolution and communication to stakeholders.
- Build and maintain dashboards, reports, and visualizations to provide actionable insights into customer journeys and user behaviors.
- Perform deep-dive analyses to uncover patterns and identify opportunities for improving digital user experiences.
- Present findings and recommendations to stakeholders, translating complex data into clear, actionable strategies.
- Work cross-functionally with product owners, developers, QA, analytics, and UX teams to align on data capture requirements and ensure tool compatibility.
- Troubleshoot, analyze, and resolve technical issues in collaboration with development, QA, and support teams.
- Provide training and support to internal teams on session replay capabilities, including how to best leverage analytics to optimize digital assets.
- Maintain internal documentation and training materials
- Advocate for session replay insights throughout the enterprise, evangelizing data-driven decision-making.
Required Qualifications:
- 8+ years of Software Engineering experience, experience integrating and implementing session replay tools, such as Glassbox, across web and mobile applications
- 7+ years of experience in capturing and analyzing user interactions to identify pain points and optimize the customer journey.
- 7+ years of experience in creating custom reports, funnels and leveraging data to provide actionable insights for business decisions.
- 5+ years of experience in debugging and performing root cause analysis to address production issues.
- 3+ years of experience using traditional digital analytics tools (e.g., Adobe Analytics, Google Analytics, Medallia etc) with the ability to integrate and cross-reference insights
- Familiarity with agile methodologies and ticketing systems (e.g., Jira) for tracking issues and enhancements.
Desired Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or a related field
- 5+ years of experience in collaborating with vendors to address tool-specific issues and implement necessary changes.
- 5+ years of experience managing vendor relationships, contracts, and ongoing platform support.
- Experience in creating Grafana dashboards and alerts for real-time monitoring and reporting.
- Strong understanding of web server architecture, JavaScript, and front-end technologies; ability to work with mobile SDKs (iOS/Android).
- Excellent written and verbal communication skills, with the ability to translate technical details into business insights for stakeholders.
- Technical understanding of working with tag management tools like Tealium for session replay and analytics tool integration.
About NAVA Software Solutions
Sourced by ZipRecruiter
NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Rocky Hill, CT, US