Job Summary
Serves the customers of the Gift Shop by training staff, purchasing, processing sales, displaying products, and responding to customer feedback.
Job Responsibilities
- Responsible for opening and/or closing the gift shop.
- Designs and produces fresh floral arrangements.
- Maintains floral inventory and supplies according to demand.
- Schedules and assists with floral and gift deliveries.
- Answers telephone and completes sales from phone orders.
- Designs and implements displays, operating related equipment, and keeping the gift shop neat and clean.
- Greets customers and promotes sales by demonstrating merchandise and products to customers.
- Seeks innovative approaches to dealing with customers.
- Receives payment by cash, check, credit or debit card.
- Issues receipts, change, credits, or refunds.
- Balances cash register and prepares money bag for the following business day.
- Monitors and maintains stock levels. Identifies, removes, and disposes of defective or expired items.
- Monitors store activities and secures gift shop assets including cash, checks, and merchandise.
- Monitors, stocks labels, and transports merchandise and supplies within the organization.
- Receives, resolves, and/or refers complaints to appropriate persons.
- Trains and works with volunteers working in the gift shop.
- Develops and publishes evacuation route and determines and documents locations of potentially dangerous materials and chemicals.
- Keeps records of spending and income for monthly reports.
- Understands process of payroll deduction, badge swipe, and credit card machine.
Qualifications
- High school diploma, General Equivalency Diploma (GED) or higher required upon hire
- No experience required
- No licensure/certification/registration required
Skills and Attributes
- Requires critical thinking skills and decisive judgment.
- Works under minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Physical Demands
- Standing: Occasionally
- Walking: Occasionally
- Sitting: Frequently
- Lifting 0-25 lbs: Rarely
- Lifting 25-75 lbs: Never
- Lifting over 75 lbs: Never
- Carrying 0-25 lbs: Rarely
- Carrying 25-75 lbs: Never
- Carrying over 75 lbs: Never
- Pushing/Pulling 0-25 lbs: Rarely
- Pushing/Pulling 25-75 lbs: Never
- Pushing/Pulling over 75 lbs: Never
- Climbing: Rarely
- Bending/Stooping: Rarely
- Kneeling: Rarely
- Crouching/Crawling: Rarely
- Reaching: Occasionally
- Talking: Frequently
- Hearing: Occasionally
- Repetitive Foot/Leg Movements: Never
- Repetitive Hand/Arm Movements: Frequently
- Keyboard Data Entry: Frequently
- Running: Never
- Vision: Depth Perception: Frequently
- Vision: Distinguish Color: Frequently
- Vision: Seeing Far: Frequently
- Vision: Seeing Near: Frequently
Owensboro Health Core Commitments
INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.
INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.
EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.