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Geospatial Customer Success Manager Jobs (NOW HIRING)

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

Pillar Corporation

Customer Success Manager

Customer Success Manager Pillar is actively looking for someone who loves to help others succeed while providing scalable support (via content) to users looking for support in launching their ...

E-Solutions

Customer Success Manager

Encino, CA · On-site

Customer Success Manager - UiPath Experience: 5-12 Years Role Overview The Customer Success Manager (CSM) - UiPath is responsible for ensuring customers achieve maximum value and business outcomes ...

Autodesk

Customer Success Manager

Regional Customer Success Manager The Regional Customer Success Manager plays a pivotal role in driving the success of a portfolio of Autodesk's largest regional customers, primarily within the ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

$120 - $190/hr

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Aria Systems

Customer Success Manager

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

Lever Demo 2

Customer Success Manager

Arlington, TX

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

SWBC

Customer Success Manager

Customer Success Manager SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired ...

Zipher

Customer Success Manager

Manhattan, NY · On-site

$80 - $120/hr

Customer Success Manager Location: New York We're looking for an exceptional Customer Success Manager to help Zipher's customers get measurable value from our platform. In this role, you'll work ...

Windward

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team. In this role, you will manage strategic ...

IDT Inc

Customer Success Manager

San Jose, CA · On-site

Customer Success Manager The Customer Success Manager (CSM) is a pivotal role, demanding an individual with truly exceptional interpersonal and relational skills. The ideal candidate must possess a ...

Justworks

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

Customer Success Manager, State ImplementationsAre you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits : Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is ...

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All JobsGeospatial Customer Success JobsGeospatial Customer Success Manager Jobs

Geospatial Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do geospatial customer success manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for geospatial customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a geospatial customer success manager?

A Geospatial Customer Success Manager is a professional who helps clients successfully implement and maximize the value of geospatial products or services. They act as the main point of contact between the client and the company, providing support, training, and guidance on how to use geospatial tools and data effectively. Their goal is to ensure customer satisfaction, drive product adoption, and help clients achieve their business objectives using geospatial solutions.

What are the key skills and qualifications needed to thrive as a geospatial customer success manager?

To thrive as a Geospatial Customer Success Manager, you need a solid understanding of GIS concepts, geospatial data analysis, and experience in customer relationship management, often supported by a relevant degree. Familiarity with GIS software platforms like Esri ArcGIS, QGIS, and customer success tools such as Salesforce is typically required. Outstanding communication, problem-solving, and project management skills set top performers apart in this role. These competencies enable effective client engagement, successful solution adoption, and long-term customer retention in a technical and rapidly evolving field.

How does a geospatial customer success manager typically collaborate with technical and sales teams to support clients?

A Geospatial Customer Success Manager acts as a bridge between clients and internal teams, frequently collaborating with technical experts to resolve product issues and ensure successful onboarding. They also work closely with sales teams to identify upselling opportunities and communicate client feedback for future product improvements. This role often involves coordinating meetings, translating technical solutions for non-technical stakeholders, and tracking customer satisfaction to foster long-term partnerships. Strong communication and organizational skills are essential to navigate these cross-functional collaborations efficiently.

What is the difference between Geospatial Customer Success Manager vs Geospatial Account Manager?

AspectGeospatial Customer Success ManagerGeospatial Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and revenue growth
Work EnvironmentCollaborative, customer-facing roles within tech or GIS companiesClient relationship management, sales, and account growth in geospatial firms
CredentialsTypically requires GIS certifications, customer success experienceOften requires GIS knowledge, sales experience, and certifications

The Geospatial Customer Success Manager focuses on supporting clients post-sale, ensuring they derive value from geospatial products. In contrast, the Geospatial Account Manager emphasizes managing client accounts to grow revenue. Both roles require GIS knowledge and customer interaction skills but differ in their primary objectives and responsibilities.

Infographic showing various Geospatial Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Citian

Washington, DC • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Customer Success Manager

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate.

Our tech solutions:

  • Reduce traffic fatalities
  • Enhance pedestrian accessibility
  • Empower system operators to save time & money

You'll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.

Who You Are:

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.

Required Qualifications:
  • 3+ years of Customer Success experience ideally within SaaS
  • Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
  • Strong track record of consistently exceeding customer success metrics and targets
  • Excellent verbal and written communication skills
  • Ability to travel to various local and national events as needed. Travel will be regional and national
Preferred Qualifications:
  • Venture-backed, start-up experience
  • Prior Customer Success experience with public sector clients
Your Citian Advantage:
  • Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
  • 401(k) company match and monthly commuter transportation benefit
  • On-site gym and free snacks in the office
  • High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!

Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

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