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Genetec Product Support Jobs (NOW HIRING)

Genetec

Technical Account Manager

Columbus, OH · On-site +1

We are a group of objective-driven technically-skilled professionals, who design, customize, implement, and support tailored solutions servicing the Genetec ecosystem of products and offerings. Your ...

Genetec

Partner Account Specialist

Los Angeles, CA · On-site +1

$20.50 - $28/hr

... Genetec * Educate partners on SC SaaS product offerings, value propositions, and ideal use cases * Guide partners on how and when to position SC SaaS to end users for maximum impact * Support ...

Genetec

Partner Account Specialist

Los Angeles, CA · Remote

$19.50 - $26.50/hr

... Genetec * Educate partners on SC SaaS product offerings, value propositions, and ideal use cases * Guide partners on how and when to position SC SaaS to end users for maximum impact * Support ...

Genetec

Technical Account Manager

Columbus, OH · On-site

We are a group of objective-driven technically-skilled professionals, who design, customize, implement, and support tailored solutions servicing the Genetec ecosystem of products and offerings. Your ...

Genetec

Technical Account Manager

Columbus, OH · Remote

We are a group of objective-driven technically-skilled professionals, who design, customize, implement, and support tailored solutions servicing the Genetec ecosystem of products and offerings. Your ...

Genetec

Partner Account Specialist

Anaheim, CA · Remote

$20 - $27.25/hr

... Genetec * Educate partners on SC SaaS product offerings, value propositions, and ideal use cases * Guide partners on how and when to position SC SaaS to end users for maximum impact * Support ...

Genetec

Partner Account Specialist

Los Angeles, CA · Remote

$20.50 - $28/hr

... Genetec * Educate partners on SC SaaS product offerings, value propositions, and ideal use cases * Guide partners on how and when to position SC SaaS to end users for maximum impact * Support ...

Genetec

Partner Account Specialist

San Diego, CA · Remote

$20.25 - $27.50/hr

... Genetec * Educate partners on SC SaaS product offerings, value propositions, and ideal use cases * Guide partners on how and when to position SC SaaS to end users for maximum impact * Support ...

Genetec

Partner Account Specialist

San Diego, CA · Remote

$19.50 - $26.50/hr

... Genetec * Educate partners on SC SaaS product offerings, value propositions, and ideal use cases * Guide partners on how and when to position SC SaaS to end users for maximum impact * Support ...

Genetec

Partner Account Specialist

Riverside, CA · Remote

$19.50 - $26.50/hr

... Genetec * Educate partners on SC SaaS product offerings, value propositions, and ideal use cases * Guide partners on how and when to position SC SaaS to end users for maximum impact * Support ...

Genetec

Partner Account Specialist

Riverside, CA · Remote

$19.75 - $27/hr

... Genetec * Educate partners on SC SaaS product offerings, value propositions, and ideal use cases * Guide partners on how and when to position SC SaaS to end users for maximum impact * Support ...

Genetec

Partner Account Specialist

Santa Ana, CA · Remote

$19.75 - $27/hr

... Genetec * Educate partners on SC SaaS product offerings, value propositions, and ideal use cases * Guide partners on how and when to position SC SaaS to end users for maximum impact * Support ...

Genetec

Partner Account Specialist

Santa Ana, CA · Remote

$19.50 - $26.50/hr

... Genetec * Educate partners on SC SaaS product offerings, value propositions, and ideal use cases * Guide partners on how and when to position SC SaaS to end users for maximum impact * Support ...

Genetec

Partner Account Specialist

Anaheim, CA · Remote

$19.50 - $26.50/hr

... Genetec * Educate partners on SC SaaS product offerings, value propositions, and ideal use cases * Guide partners on how and when to position SC SaaS to end users for maximum impact * Support ...

Genetec Inc.

Technical Account Manager

Columbus, OH · On-site

We are a group of objective-driven technically-skilled professionals, who design, customize, implement, and support tailored solutions servicing the Genetec ecosystem of products and offerings. Your ...

Genetec Inc.

Partner Account Specialist

Los Angeles, CA · On-site

$20.50 - $28/hr

... Genetec * Educate partners on SC SaaS product offerings, value propositions, and ideal use cases * Guide partners on how and when to position SC SaaS to end users for maximum impact * Support ...

Genetec Inc.

$14 - $19.25/hr

... Genetec * Educate partners on SC SaaS product offerings, value propositions, and ideal use cases * Guide partners on how and when to position SC SaaS to end users for maximum impact * Support ...

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Genetec Product Support information

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How much do genetec product support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for genetec product support in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What cities are hiring for Genetec Product Support jobs?

Cities with the most Genetec Product Support job openings:

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For Genetec Product Support jobs, the most frequently searched job titles are:

Infographic showing various Genetec Product Support job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, 2% Temporary, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,236 per year, or $20.3 per hour.

Technical Account Manager

Columbus, OH • On-site, Remote

Genetec
See more jobs at Genetecexternal

Full-time

Retirement

Re-posted 19 days ago

Job description

Job overview:
As Technical Account Manager, you will be the main point of contact and technical account owner for one account. The Professional Services team is a client-focused team, expert in everything Genetec develops, with the mission to complement our partners and ecosystems to enable them deliver the full value potential of our technology for our most sophisticated customers to achieve their business objectives. We are a group of objective-driven technically-skilled professionals, who design, customize, implement, and support tailored solutions servicing the Genetec ecosystem of products and offerings.
Your role will be to ensure the efficient and smooth operations of the Genetec ecosystem within the customer environment while ensuring the system's long-term success.
You will be responsible for assisting the customer in managing the entire lifecycle of their Genetec system(s), including day-to-day operations and maintenance. You will monitor support requests to identify any recurring issues and may recommend changes to products or their usage. You will also hold regular review meetings (QBR) with stakeholders to discuss any issues or problems and review priorities. Finally, you will identify opportunities to upgrade, modify, or add products to meet customer needs more effectively. You will provide reports on product performance to the development team and advise customers on upgrades or new products that may suit their business.
Your day at a glance:
  • Assist customer with lifecycle management, including Deployment, Migration, and Upgrade
  • Offer technical support when needed
  • Work with internal support teams to escalate issues
  • Provide business, technical, and product knowledge support to the customer
  • Understand the existing system architecture and become Genetec's Subject Matter Expert (SME) in the customer's environment
  • Address product-related questions and technical challenges
  • Identify areas where operational processes can be improved to enhance the implementation of the Genetec solutions further
  • Educate and advise clients on how existing and new product features and functionality work and how they can contribute to their business and operational objectives
  • Streamline product feature requests
  • Assist with new product updates and Demos
  • Provide guidance and recommendations on how to optimize system(s)
  • Conduct and coordinate Quarterly Business Reviews (QBR) with the customers' teams to assess current usage and define upcoming priorities
  • Documenting Statement of Work (SOW) based on the review's outcomes
  • Involve and coordinate with additional Genetec teams (product, sales, executive leadership, etc.) when deemed necessary for the customer's long-term success
  • Maintain current functional and technical knowledge of the Genetec product line

What makes you a great fit:
  • Bachelor's Degree in Computer Science, Engineering, Economics, Business Administration is preferred or equivalent experience
  • Minimum of 3 years of experience in an Account Management, Project Management, or Field Engineering capacity
  • Ability to match client's business requirements with product capabilities
  • Excellent interpersonal skills that build positive relationships with other team members
  • Possesses strong analytical and troubleshooting skills (detail-oriented)
  • Comfortable interfacing with key individuals at major accounts in sensitive situations
  • Must possess valid driver's license and passport
  • Ability to travel between Canada and the US up to 25% of the time
  • Fluent in English, both verbal and written. Proficiency in French is considered an important asset for this position.

Your technical expertise:
  • Knowledge of the ecosystem of Genetec products
  • Deployment and troubleshooting of security systems such as: Video Surveillance and Access control systems
  • Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
  • Excellent knowledge of networking principles and IP protocols
  • Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
  • Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
  • Database query and management skills
  • Understanding of server virtualization concepts
  • Experience with encryption and certificates
  • MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications considered a plus

Let's talk perks!
  • Attractive compensation package with 401K match
  • Training Tuition Reimbursement Program
  • Work-life balance with a flexible working schedule

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!
Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

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