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Genesys Works Jobs in Silver Spring, MD (NOW HIRING)

Wingrity Infotech Inc

Salesforce Developer

Mclean, VA · On-site

$57 - $75.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... g., Genesys C Cloud, MuleSoft, Hogan) Configure Experience Cloud Analytics to capture member ... This role works closely with cross-functional teams to deliver secure, scalable, and member ...

All JobsGenesys Works JobsGenesys Works Jobs in Silver Spring, MD

Genesys Works information

See Silver Spring, MD salary details

$30K

$104K

$163.3K

How much do genesys works jobs pay per year?

As of Aug 17, 2026, the average yearly pay for genesys works in Silver Spring, MD is $104,020.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,900.00 and $142,700.00 per year, depending on experience, location, and employer.

What is Genesys Works?

Genesys Works is a nonprofit organization that connects high school students from underserved communities with professional internships, skills training, and mentorship opportunities. The goal is to help students gain valuable work experience, technical skills, and a pathway to college and career success. Through its programs, Genesys Works partners with local businesses and schools to provide students with real-world work experiences during their senior year of high school. Participants receive training in areas such as information technology, business operations, and professional skills before being placed in paid internships. This helps bridge the gap between education and meaningful employment for young people.

What types of projects do interns typically work on at Genesys Works, and how does this experience benefit their future careers?

At Genesys Works, interns are often assigned to real-world projects in IT, business operations, or technical support, depending on the company partner’s needs. These projects can include tasks such as troubleshooting hardware, assisting with software rollouts, or supporting data entry and analysis. This hands-on experience exposes interns to professional workplace environments, helping them develop both technical and soft skills like communication, teamwork, and problem-solving. The exposure and references gained through these assignments often give participants a strong advantage when applying for college or future jobs.

What are the key skills and qualifications needed to thrive as a Genesys Works program associate, and why are they important?

To thrive as a Genesys Works Program Associate, you need strong organizational skills, experience in youth development or education, and at least a bachelor's degree. Familiarity with CRM systems, Microsoft Office Suite, and program management tools is typically expected. Excellent communication, mentorship abilities, and cultural competency help you connect with students and corporate partners. These skills ensure effective student support and successful program operations in a dynamic nonprofit environment.

What is the difference between Genesys Works vs IT Support Specialist?

AspectGenesys WorksIT Support Specialist
Required CredentialsHigh school diploma or equivalent; some technical training or certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentInternship programs in corporate settings, focusing on professional developmentHelp desks, corporate offices, or remote support environments
Employer & Industry UsageNonprofit organizations partnering with companies to provide youth tech trainingPrivate companies, IT service providers, or internal corporate IT teams
Common Search & Comparison IntentUnderstanding youth internship programs vs technical support rolesCareer pathways in IT support and technical assistance

Genesys Works offers youth internship programs in corporate settings aimed at developing professional skills, while an IT Support Specialist provides technical assistance within organizations. Both roles involve technology and customer service, but Genesys Works focuses on training and mentorship, whereas IT Support Specialists are employed to maintain IT systems.

Is Genesys Works worth it?

Genesys Works is a nonprofit organization that provides high school students with professional work experience and skills development, often leading to internships and job opportunities. Participation can enhance resumes and build valuable skills such as communication, teamwork, and technical proficiency, making it beneficial for students seeking career readiness. However, the value depends on individual goals and commitment to the program.

What does Genesys Works do?

Genesys Works is a nonprofit organization that provides high school students with professional work experience, technical training, and mentorship to prepare them for careers in technology and business. The program often includes internships, skill development in areas like IT and software, and opportunities to earn industry certifications. It aims to increase college and career readiness for underserved youth.

What job categories do people searching Genesys Works jobs in Silver Spring, MD look for?

The top searched job categories for Genesys Works jobs in Silver Spring, MD are:

Genesys Works jobs near you
Infographic showing various Genesys Works job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 75% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $104,020 per year, or $50 per hour.

Technical Lead -Salesforce

Tata Consultancy Service Limited

Mclean, VA • On-site

$180K - $220K/yr

Full-time

Re-posted 28 days ago

Job description

Salesforce Technical Lead - Experience Cloud
Must Have Technical/Functional Skills
Must Have:
o 10+ Years of experience in Salesforce Development with strongs hands on experience in Salesforce Experience Cloud, Apex, LWC, Sales Cloud, Service Cloud.
o Minimum 4+ years of hands-on Salesforce development experience in Experience Cloud (Communities)
o Proficiency in Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flows
o Experience with Lightning Web Runtime (LWR) Experience Cloud sites
o Strong understanding of Salesforce security model (profiles, permission sets, roles, sharing rules)
o Salesforce Platform Developer I certification (required)
o Experience in Banking Domain
o Worked on Customer-facing platforms
o Understanding and Knowledge of banking products and services
Good to Have:
o Experience with Salesforce Data Cloud and/or Marketing Cloud integration
o Salesforce Experience Cloud Consultant certification
o Experience with OmniStudio (FlexCards, Omniscripts)
o Experience with Salesforce AgentForce / Einstein Al features
o Knowledge of financial services industry regulations and compliance requirements
o Salesforce Platform Developer II or additional Salesforce certification
Roles & Responsibilities
o Design, build, and maintain Salesforce Experience Cloud sites (LWR, LWC) for online banking
o Develop custom Lightning Web Components (LWC), Apex classes, triggers, and flows to support Experience Cloud functionality
o Integrate Experience Cloud with Salesforce Data Cloud, Marketing Cloud, and other internal systems (e.g., Genesys C Cloud, MuleSoft, Hogan)
o Configure Experience Cloud Analytics to capture member behavior and engagement data
o Implement and manage security controls including profiles, permission sets, roles, sharing rules, and OWD settings per clients security standards
o Collaborate with the Technical Review Board (TRB) on application design reviews and obtain permit-to-build approvals
o Follow Clients Salesforce Design and Code Review Standards for all development work
o Support AgentForce agent integration within Experience Cloud sites
o Troubleshoot Platform Event triggers, governor limit issues, and data integrity concerns in high-volume scenarios
o Write and maintain unit tests with adequate code coverage
o Participate in sprint planning, code reviews, and deployments using CI/CD pipelines
Generic Managerial Skills, If any
Position Summary
o The Salesforce Experience Cloud Developer is responsible for designing, developing, and maintaining Experience Cloud (Community) sites, including the clients Online Experience portal. This role works closely with cross-functional teams to deliver secure, scalable, and member-centric digital experiences on the Salesforce platform. The candidate must be prepared to showcase their work on customer-facing platforms.
Education
Bachelors or Masters degree in one of the following:
• Computer Science
• Information Technology
Engineering (Computer / Electronics / Related field)
Salary Range: $180000 - $220000 a year
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