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Genesys Works Jobs in Silver Spring, MD (NOW HIRING)

SolveIT Services Inc

Salesforce

Mclean, VA · On-site

$57 - $75.50/hr

... g., Genesys C Cloud, MuleSoft, Hogan) Configure Experience Cloud Analytics to capture member ... This role works closely with cross-functional teams to deliver secure, scalable, and member ...

NCR

Technical Implementation Specialist I

Germantown, MD

$65K - $97K/yr

Position works in high call volume Service Desk environment supporting NCR's small and medium sized ... Calls are made and received via Genesys Cloud contact center system. Incidents are managed via the ...

All JobsGenesys Works JobsGenesys Works Jobs in Silver Spring, MD

Genesys Works information

See Silver Spring, MD salary details

$30K

$104K

$163.3K

How much do genesys works jobs pay per year?

As of Jul 27, 2026, the average yearly pay for genesys works in Silver Spring, MD is $104,020.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,900.00 and $142,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Genesys Works Program Associate, and why are they important?

To thrive as a Genesys Works Program Associate, you need strong organizational skills, experience in youth development or education, and at least a bachelor's degree. Familiarity with CRM systems, Microsoft Office Suite, and program management tools is typically expected. Excellent communication, mentorship abilities, and cultural competency help you connect with students and corporate partners. These skills ensure effective student support and successful program operations in a dynamic nonprofit environment.

Is Genesys Works worth it?

Genesys Works is a nonprofit organization that provides high school students with professional work experience and skills development, often leading to internships and job opportunities. Participants gain exposure to real-world environments, develop technical skills, and build their resumes, which can improve future employment prospects.

What is Genesys Works?

Genesys Works is a nonprofit organization that connects high school students from underserved communities with professional internships, skills training, and mentorship opportunities. The goal is to help students gain valuable work experience, technical skills, and a pathway to college and career success. Through its programs, Genesys Works partners with local businesses and schools to provide students with real-world work experiences during their senior year of high school. Participants receive training in areas such as information technology, business operations, and professional skills before being placed in paid internships. This helps bridge the gap between education and meaningful employment for young people.

What does Genesys Works do?

Genesys Works is a nonprofit organization that prepares high school students for careers in technology through internships, training, and mentorship. The program focuses on developing technical skills, such as coding and IT support, to help students gain professional experience and improve their employment prospects.

Who is the CEO of Genesys Works?

Genesys Works is a nonprofit organization, and as of October 2023, the CEO is Dr. Jennifer S. Jones. Leadership roles in nonprofits can change, so it is advisable to verify the current CEO through official sources or the organization's website.

What is the difference between Genesys Works vs IT Support Specialist?

AspectGenesys WorksIT Support Specialist
Required CredentialsHigh school diploma or equivalent; some technical training or certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentInternship programs in corporate settings, focusing on professional developmentHelp desks, corporate offices, or remote support environments
Employer & Industry UsageNonprofit organizations partnering with companies to provide youth tech trainingPrivate companies, IT service providers, or internal corporate IT teams
Common Search & Comparison IntentUnderstanding youth internship programs vs technical support rolesCareer pathways in IT support and technical assistance

Genesys Works offers youth internship programs in corporate settings aimed at developing professional skills, while an IT Support Specialist provides technical assistance within organizations. Both roles involve technology and customer service, but Genesys Works focuses on training and mentorship, whereas IT Support Specialists are employed to maintain IT systems.

What types of projects do interns typically work on at Genesys Works, and how does this experience benefit their future careers?

At Genesys Works, interns are often assigned to real-world projects in IT, business operations, or technical support, depending on the company partner’s needs. These projects can include tasks such as troubleshooting hardware, assisting with software rollouts, or supporting data entry and analysis. This hands-on experience exposes interns to professional workplace environments, helping them develop both technical and soft skills like communication, teamwork, and problem-solving. The exposure and references gained through these assignments often give participants a strong advantage when applying for college or future jobs.

How many employees does Genesys Works have?

Genesys Works is a nonprofit organization that employs a team of staff members and program participants. The organization typically has a small to medium-sized staff, with several dozen employees and many youth participants involved in its programs. Exact numbers can vary annually based on program size and funding.
What job categories do people searching Genesys Works jobs in Silver Spring, MD look for? The top searched job categories for Genesys Works jobs in Silver Spring, MD are:
Genesys Works jobs near you
Infographic showing various Genesys Works job openings in Silver Spring, MD as of July 2026, with employment types broken down into 9% Locum Tenens, 10% Internship, 70% Full Time, 6% Part Time, 3% Contract, and 2% Summer. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $104,020 per year, or $50 per hour.

Salesforce

SolveIT Services Inc

Mclean, VA • On-site

$57 - $75.50/hr

Other

Posted 6 days ago

Job description

Must Have Technical/Functional Skills
7 Years of experience in Salesforce Development with strong hands on experience in Salesforce Experience Cloud, Apex, LWC, Sales Cloud, Service Cloud.
Minimum 4+ years of hands-on Salesforce development experience in Experience Cloud (Communities)
Proficiency in Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flows
Experience with Lightning Web Runtime (LWR) Experience Cloud sites
Strong understanding of Salesforce security model (profiles, permission sets, roles, sharing rules)
Salesforce Platform Developer I certification (required)
Experience in Banking Domain
Worked on Customer-facing platforms o Understanding and Knowledge of banking products and services
Good To Have
Experience with Salesforce Data Cloud and/or Marketing Cloud integration
Salesforce Experience Cloud Consultant certification
Experience with Omni Studio (Flex Cards, Omni scripts)
Experience with Salesforce Agent Force / Einstein Al features
Knowledge of financial services industry regulations and compliance requirements
Salesforce Platform Developer II or additional Salesforce certification
Roles & Responsibilities
Design, build, and maintain Salesforce Experience Cloud sites (LWR, LWC) for online banking
Develop custom Lightning Web Components (LWC), Apex classes, triggers, and flows to support Experience Cloud functionality
Integrate Experience Cloud with Salesforce Data Cloud, Marketing Cloud, and other internal systems (e.g., Genesys C Cloud, MuleSoft, Hogan)
Configure Experience Cloud Analytics to capture member behavior and engagement data
Implement and manage security controls including profiles, permission sets, roles, sharing rules, and OWD settings per client's security standards
Collaborate with the Technical Review Board (TRB) on application design reviews and obtain permit-to-build approvals
Follow Clients Salesforce Design and Code Review Standards for all development work
Support Agent Force agent integration within Experience Cloud sites
Troubleshoot Platform Event triggers, governor limit issues, and data integrity concerns in high-volume scenarios
Write and maintain unit tests with adequate code coverage
Participate in sprint planning, code reviews, and deployments using CI/CD pipelines
Generic Managerial Skills, If any
Position Summary
The Salesforce Experience Cloud Developer is responsible for designing, developing, and maintaining Experience Cloud (Community) sites, including the clients Online Experience portal.
This role works closely with cross-functional teams to deliver secure, scalable, and member- centric digital experiences on the Salesforce platform. The candidate must be prepared to showcase their work on customer-facing platforms.
Qualifications: BACHELOR OF COMPUTER SCIENCE

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