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Genesys Works Jobs in Oregon (NOW HIRING)

NICE

OR · On-site

The PSE works closely with customers, system engineers, and internal teams to ensure seamless ... Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage.

SharkNinja

OR · On-site

... with Genesys, Amazon Connect is also relevant) . This role plays a key part in ensuring our CX ... Works effectively with developers, operations teams, and business stakeholders. * Growth Mindset:

All JobsGenesys Works JobsGenesys Works Jobs in Oregon

Genesys Works information

See Oregon salary details

$30.7K

$106.4K

$167.1K

How much do genesys works jobs pay per year?

As of Aug 9, 2026, the average yearly pay for genesys works in Oregon is $106,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,600.00 and $145,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Genesys Works program associate, and why are they important?

To thrive as a Genesys Works Program Associate, you need strong organizational skills, experience in youth development or education, and at least a bachelor's degree. Familiarity with CRM systems, Microsoft Office Suite, and program management tools is typically expected. Excellent communication, mentorship abilities, and cultural competency help you connect with students and corporate partners. These skills ensure effective student support and successful program operations in a dynamic nonprofit environment.

Is Genesys Works worth it?

Genesys Works is a nonprofit organization that provides high school students with professional work experience and skills development, often leading to internships and job opportunities. Participation can enhance resumes and build valuable skills such as communication, teamwork, and technical proficiency, making it beneficial for students seeking career readiness. However, the value depends on individual goals and commitment to the program.

What is Genesys Works?

Genesys Works is a nonprofit organization that connects high school students from underserved communities with professional internships, skills training, and mentorship opportunities. The goal is to help students gain valuable work experience, technical skills, and a pathway to college and career success. Through its programs, Genesys Works partners with local businesses and schools to provide students with real-world work experiences during their senior year of high school. Participants receive training in areas such as information technology, business operations, and professional skills before being placed in paid internships. This helps bridge the gap between education and meaningful employment for young people.

What does Genesys Works do?

Genesys Works is a nonprofit organization that provides high school students with professional work experience, technical training, and mentorship to prepare them for careers in technology and business. The program often includes internships, skill development in areas like IT and software, and opportunities to earn industry certifications. It aims to increase college and career readiness for underserved youth.

What is the difference between Genesys Works vs IT Support Specialist?

AspectGenesys WorksIT Support Specialist
Required CredentialsHigh school diploma or equivalent; some technical training or certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentInternship programs in corporate settings, focusing on professional developmentHelp desks, corporate offices, or remote support environments
Employer & Industry UsageNonprofit organizations partnering with companies to provide youth tech trainingPrivate companies, IT service providers, or internal corporate IT teams
Common Search & Comparison IntentUnderstanding youth internship programs vs technical support rolesCareer pathways in IT support and technical assistance

Genesys Works offers youth internship programs in corporate settings aimed at developing professional skills, while an IT Support Specialist provides technical assistance within organizations. Both roles involve technology and customer service, but Genesys Works focuses on training and mentorship, whereas IT Support Specialists are employed to maintain IT systems.

What types of projects do interns typically work on at Genesys Works, and how does this experience benefit their future careers?

At Genesys Works, interns are often assigned to real-world projects in IT, business operations, or technical support, depending on the company partner’s needs. These projects can include tasks such as troubleshooting hardware, assisting with software rollouts, or supporting data entry and analysis. This hands-on experience exposes interns to professional workplace environments, helping them develop both technical and soft skills like communication, teamwork, and problem-solving. The exposure and references gained through these assignments often give participants a strong advantage when applying for college or future jobs.
What are popular job titles related to Genesys Works jobs in Oregon? For Genesys Works jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Genesys Works jobs in Oregon look for? The top searched job categories for Genesys Works jobs in Oregon are:
Genesys Works jobs near you
Infographic showing various Genesys Works job openings in Oregon as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 66% Full Time, 29% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $106,386 per year, or $51.1 per hour.

Professional Services Engineer

NICE

OR • On-site

Full-time

Re-posted 26 days ago

Job description

The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in commissioning, testing, and certification, as well as troubleshooting and resolving issues encountered during or after installation. The PSE works closely with customers, system engineers, and internal teams to ensure seamless integration, high system availability, and optimal performance.

Roles and Responsibilities

  • Install, configure, upgrade, and deploy NICE products and platforms at customer sites.
  • Apply hotfixes, service packs, and other product updates in alignment with NICE best practices.
  • Participate in commissioning, testing, and certification activities during project delivery.
  • Troubleshoot and resolve technical issues related to installation, configuration, or upgrade activities.
  • Draft implementation and upgrade plans, outline pre-check and post-check steps, and clearly explain them to customers and stakeholders.
  • Collaborate directly with the client's System Engineers to support NICE infrastructure across global sites.
  • Maintain detailed site documentation, system specifications, and configuration records.
  • Perform MAC (Move/Add/Change) activities and system maintenance as needed.
  • Assist with NICE-related projects and change management activities.
  • Create, track, and remediate cases according to severity and SLA requirements.
  • Coordinate with suppliers and third-party representatives for integrated solutions.
  • Provide technical guidance to customer administrators on configuration, administration, and user management.
  • Manage customer relationships and expectations with clear, proactive communication.
  • Participate in training programs, knowledge sharing, and special projects.
  • Perform other related duties as assigned.

 

Requirements

  • Minimum 2-3 years of hands-on experience in:
    • Installation, configuration, and upgrades of enterprise applications (NICE product experience preferred).
    • Microsoft Windows Server administration.
    • Networking concepts (LAN/WAN, firewalls, load balancers, DNS, routing, etc.).
    • SQL database administration and scripting (queries, stored procedures, and troubleshooting).
  • Strong troubleshooting skills, including log analysis and root cause identification.
  • Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage.
  • Familiarity with PBX, ACD, and CTI integrations is preferred.
  • Relevant certifications (MCSE, MCP, networking, database, or telephony) are a plus.
  • Ability to work effectively in medium to large teams and collaborate with cross-functional stakeholders.

Customer Communication Skills

  • High customer service orientation with strong verbal and written communication skills.
  • Ability to handle conflicts professionally and drive resolution.
  • Represents NICE professionally in all customer interactions.

Work Style

  • Self-motivated, accountable, and capable of working independently.
  • Flexible to work in shifts and outside standard business hours as required.
  • Adapts well to changing environments and priorities.
  • Shares knowledge proactively and collaborates effectively with team members.

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