AI Architect
New York, NY · On-site
$69 - $90.75/hr
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
AI Architect
New York, NY · On-site
$69 - $90.75/hr
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
AI Architect
$60.25 - $79.50/hr
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
AI Architect
$60.25 - $79.50/hr
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
AI Architect
Florida, NY · On-site
$64.75 - $85.50/hr
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
AI Architect
Florida, NY · On-site
$64.75 - $85.50/hr
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
AI Architect
$69 - $90.75/hr
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
AI Architect
$69 - $90.75/hr
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
$60.25 - $79.50/hr
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
$60.25 - $79.50/hr
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Senior Partner AI Architect
Virginia, IL · On-site
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Senior Partner AI Architect
Virginia, IL · On-site
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered ...
Genesys Ai information
See salary details
$19.71 - $25.22
6% of jobs
$25.22 - $30.73
3% of jobs
$30.73 - $36.23
6% of jobs
$40.36 is the 25th percentile. Wages below this are outliers.
$36.23 - $41.74
13% of jobs
$41.74 - $47.25
9% of jobs
The median wage is $51.38 / hr.
$47.25 - $52.75
17% of jobs
$52.75 - $58.26
15% of jobs
$60.80 is the 75th percentile. Wages above this are outliers.
$58.26 - $63.77
14% of jobs
$63.77 - $69.27
9% of jobs
$69.27 - $74.78
3% of jobs
$74.78 - $80.29
5% of jobs
$19
$52
$80
How much do genesys ai jobs pay per hour?
As of Jun 15, 2026, the average hourly pay for genesys ai in the United States is $52.51, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $62.74 per hour, depending on experience, location, and employer.
Which 5 jobs will survive AI?
Jobs that require complex human interaction, creativity, critical thinking, and emotional intelligence, such as Genesys AI customer service roles, healthcare professionals, educators, skilled tradespeople, and managers, are more likely to persist despite AI advancements. These roles often involve nuanced decision-making, empathy, and adaptability that AI cannot easily replicate. Continuous learning and developing soft skills can help job seekers remain relevant in an evolving job market.
Is Genesys a good company to work for?
Genesys is a technology company specializing in customer experience and contact center solutions. Employees often cite a collaborative environment and opportunities to work with cloud-based AI and contact center tools, though experiences can vary by role and location.
What does Genesys AI do?
Genesys AI refers to the use of artificial intelligence within the Genesys platform to enhance customer experience through automated interactions, chatbots, and intelligent routing. Jobs related to Genesys AI often involve developing, implementing, or managing AI-driven solutions, requiring skills in AI, machine learning, and customer service technology. These roles may also involve working with cloud-based systems and data analysis tools.
What is the difference between Genesys Ai vs Customer Service Representative?
| Aspect | Genesys Ai | Customer Service Representative |
|---|---|---|
| Required Credentials | None or technical certifications in AI/CRM tools | High school diploma or equivalent; customer service training |
| Work Environment | Call centers, online platforms, AI-driven customer support systems | Call centers, retail stores, office settings |
| Industry Usage | Customer experience, tech, telecommunications | Retail, banking, telecom, hospitality |
| Primary Role | Design, implement, and manage AI-driven customer support solutions | Assist customers directly via calls, chats, or in person |
Genesys Ai focuses on developing and managing AI-powered customer support systems, requiring technical skills and familiarity with AI tools. Customer Service Representatives handle direct customer interactions, emphasizing communication skills and product knowledge. While both roles serve customer support functions, Genesys Ai professionals work behind the scenes to optimize AI solutions, whereas Customer Service Representatives engage directly with customers.
What is the salary in Genesys?
Genesys AI-related roles typically offer salaries that vary based on experience, location, and job level, with average salaries ranging from $70,000 to over $130,000 annually. Positions may require skills in AI, machine learning, and cloud platforms, and often include benefits such as health insurance and flexible schedules.
$69 - $90.75/hr
Full-time
Medical, Dental, Vision, Retirement
Posted 6 days ago
Job description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Genesys AI Architect is a presales AI specialist who supports customer-facing AI opportunities across three core motions:
This role requires a strong foundation in AI, customer experience technology, sales
communication, and solution design. The AI Architect helps translate complex AI capabilities into clear business value, supports technical discovery and demonstrations, and partners with internal teams to help customers validate and adopt Genesys AI solutions.
Key Responsibilities
Requirements
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$111,700.00 - $196,300.00
Benefits:
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Genesys AI Architect is a presales AI specialist who supports customer-facing AI opportunities across three core motions:
- Supporting strategic AI opportunities with customers and sales teams
- Helping scale the field through reusable assets, technical enablement, and coaching
- Sharing product and go-to-market feedback based on customer and field experience
This role requires a strong foundation in AI, customer experience technology, sales
communication, and solution design. The AI Architect helps translate complex AI capabilities into clear business value, supports technical discovery and demonstrations, and partners with internal teams to help customers validate and adopt Genesys AI solutions.
Key Responsibilities
- Design AI solutions for customer experience use cases, including self-service, agent assistance, journey management, and back-office automation. Support solution designs that combine LLMs, deterministic workflows, tools, orchestration layers, fallback strategies, and human handoff patterns.
- Support retrieval-augmented generation, knowledge, and content strategies that help ground AI responses in trusted enterprise data. Assist with approaches for content structure, chunking, retrieval, relevance, and freshness while balancing performance, latency, and governance considerations.
- Help define AI evaluation approaches and quality measurement strategies for customer-facing AI experiences. Support the creation of test sets, feedback loops, and success metrics tied to accuracy, containment, customer satisfaction, business impact, and adoption.
- Assist in designing contextual AI experiences that use real-time data, conversation state, customer information, interaction history, and external signals to create more relevant and personalized customer and employee experiences.
- Support solution design decisions related to scalability, latency, reliability, and cost efficiency in enterprise environments. Help evaluate trade-offs across model selection, caching, orchestration, architecture patterns, and production-readiness considerations.
- Leverage strong working knowledge of Genesys AI capabilities to articulate and demonstrate product value to customers and prospects.
- Support presales activities including technical discovery, solution design, product demonstrations, sandbox and trial engagements, AI integration guidance, and value assessments.
- Design and deploy AI prototypes in sandbox and/or customer development environments to validate use cases, integrations, latency, success criteria, and differentiated Genesys AI value.
- Partner with account teams and Professional Services to help transition successful prototypes into production pilots, including technical handoff, solution hardening, KPI alignment, and business outcome validation.
- Build and support integrations to third-party systems via RESTful APIs and emerging interoperability patterns, showcasing what is possible with Genesys Cloud AI solutions.
- Develop reusable technical assets and help enable Solution Consultants, partners, and account teams through workshops, coaching, and scalable technical content.
- Provide field feedback and customer insights to Product Management and Engineering related to AI product design, implementation considerations, and customer-driven enhancements.
- Engage with technical and business stakeholders to position Genesys AI as part of a customer's broader customer experience, IT, and transformation strategy.
Requirements
- AI Architecture & Technical Judgment: Hands-on experience supporting or designing AI solutions for customer experience, contact center, automation, or enterprise workflow use cases. Familiarity with classic ML, NLU/NLP, retrieval-based systems, LLMs, orchestration patterns, tool use, and agentic approaches. Ability to evaluate architecture trade-offs across latency, cost, explainability, governance, multilingual needs, and business risk.
- Agentic Coding & Automation Experience: Practical experience using AI-assisted or agentic coding tools to build, test, debug, and iterate on solution prototypes, integrations, and automation workflows. Comfortable working with common programming languages such as Python, JavaScript, or similar, and able to apply coding skills to accelerate technical validation, API integrations, and proof-of-value development.
- Prompt Design & AI Workflow Optimization: Practical experience designing prompts, context strategies, and AI workflow patterns as part of broader solution design.
- Integration & Real-Time Design: Practical experience integrating AI or cloud solutions with enterprise platforms, knowledge sources, RESTful APIs, identity systems, event-driven architectures, or broader cloud ecosystems. Understanding of real-world constraints such as voice latency, fallback paths, throughput, reliability, and secure data access.
- Evaluation, Governance & Observability: Ability to support AI evaluation strategies, success metrics, and monitoring approaches across testing, retrieval quality, tool-call accuracy, safety, drift, auditability, and cost control.
- Communication & Field Enablement: Strong ability to explain technical concepts in clear business terms for both technical and non-technical stakeholders. Comfortable creating reusable assets, workshops, and enablement content that help scale field capability.
- Technical Demonstration Skills: Ability to create, deliver, and adapt compelling technical demonstrations and presentations that explain AI capabilities, integration points, and business impact.
- Sales Acumen: Experience partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning that supports opportunity progression.
- Business Value Orientation: Ability to identify opportunities for process improvement and recommend AI-driven solutions that improve customer experience, operational efficiency, and measurable business outcomes.
- Stakeholder Presence: Ability to engage confidently with customer stakeholders, including technical leaders, business leaders, and executive audiences.
- Strong understanding of Genesys Cloud and Genesys AI preferred.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$111,700.00 - $196,300.00
Benefits:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
About Genesys
Sourced by ZipRecruiter
Industry
Software development
Company size
5,001 - 10,000 Employees
Headquarters location
Menlo Park, CA, US
Year founded
1990