Generator Service Jobs in Minnesota (NOW HIRING)

Position Overview:The Generator Service Technician – Level III has a critical role in all activities related to the Generator Service Department. In this role, you will act as an in-field technical expert under the direct supervision of the Regional Service Manager. This service team member provides leadership and support to all HM Cragg Service Technicians in the region and is a consistent advocate for the technicians' daily operations, training, and mentoring.Reporting Relationship: The Generator Service Technician – Level III reports to the Regional Service ManagerResponsibilities:Generator Service:Perform repairs and preventive maintenance on power generation systemsConduct onsite troubleshooting and diagnostics of intricate mechanical and electrical systemsMaintain knowledge of evolving technologies in the industryProgress through the Generac technician certification program, complete continuing education requirements and participate in other training as requiredPerform other duties as assignedCustomer Service:Provide comprehensive assessments of customers' needs and recommend appropriate repairs while ensuring exceptional customer care and satisfactionCultivate and sustain positive relationships with customersTechnical Support:Provide real-time technical support to field technicians via calls, emails, and on-site visits.Engage in advanced troubleshooting and repair procedures.Safety Champion:Promote a culture of safety to office and field staff while driving the compliance of safety policies and procedures.Ensure that safety protocols are always strictly adhered to.Stay up to date on company-sponsored safety training, compliance, and knowledge of HAZ MAT and DOT requirements.Process Improvement:Stay up to date with industry trends and advancementsRecommend changes to company policies and procedures as necessarySupport process improvement initiatives and development of new procedures to streamline workflows, customer satisfaction and quality assuranceRequirements: Skills/Knowledge:High level of electrical and mechanical aptitude revolving around power generation systemsExtensive working knowledge of electrical systems ranging from 5 VDC to 480 VACBroad range of expertise in prime movers ranging in size from 990CC to 65L enginesAbility to work with a range of tools, from wrenches to multimetersPossess advanced troubleshooting skills and be able to effectively operate basic shop equipmentAbility to fluently read and interpret wiring diagrams and schematicsMust be computer proficient, specifically with Microsoft 360 and various OEM proprietary controller software packages Personal Attributes:Interpersonal – Maintains confidentiality, keeps emotions under control, approaches others tactfully, and works with honesty, integrity, and ethicsTeamwork – Balances team and individual goals, exhibits objectivity and openness to others' ideas and viewpoints, gives and welcomes feedbackCommunication – Demonstrated proficiency in verbal, written and listening skills; ability to complete maintenance reports and business correspondence, effectively present information and respond to questions from groups of managers, clients, applicants, etcClient Service – Conducts self professionally, skillfully, and efficiently manage client needs, responds promptly to others at all times, and treats others with respectLeadership – Continually develops skills and encourages growth, strong ability to work Independently, inspires and motivates others to perform successfully, and has a willingness to bring new ideas to the tableEffective and polished interaction with customers to gather information quickly; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidenceHigh attention to detail, able to problem solve logically and think criticallyAdherence to company policies and procedures, meet company goals and objectivesDependable and able to work independentlyAbility to work flexible hours, days, travel, and stay overnightMust be able to work overtime and after hours, as neededWilling to work in a rotating on-call schedulePossesses strong work ethic and takes ownership of both company and client goals/objectivesFocused on understanding, meeting, and exceeding customer expectationsEnsure mutual success of the company and its employees through strong collaboration and teamworkQualifications:High school diploma or equivalent3 plus years of power generation experience is required2 plus years of technical troubleshooting experience requiredGenerac Master Certified Technician or the ability to acquire itEGSA Journeyman Certification or the ability to acquire itMust have and be able to maintain a current driver's license and acceptable driving record per HM Cragg insurance carrier standardMust maintain compliance with DOT random drug and alcohol screening requirementsMust be able to lift 100 pounds and able to bend and twist several times a dayMust be able to work with arms extended above head for extended periods of time Travel and hours expectations: Up to 50% based on HMC projects and time of yearWork hours as required to serve all internal and external stakeholders effectively At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities, including the potential for advancement within the company. As a Generator Technician, you will receive a uniform allowance, monthly cell phone reimbursement, and a company vehicle which can be used for reasonable personal use. As an employee-owner, you'll receive shares of stock in our company each year that you meet eligibility requirements. You'll enjoy additional benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.