Contact Center Automation GECX / Generative AI * Google GenCX / GECX Playbooks * Gemini Models * Vertex AI * Prompt Engineering * Prompt Evaluation * LLM Integrations * AI Agent Design Development
Contact Center Automation GECX / Generative AI * Google GenCX / GECX Playbooks * Gemini Models * Vertex AI * Prompt Engineering * Prompt Evaluation * LLM Integrations * AI Agent Design Development
Effective written and verbal communication skills * Meticulous attention to detail and quality of ... Work you'll do As an Oracle Generative AI Architect Associate Vice President on the Oracle team ...
Effective written and verbal communication skills * Meticulous attention to detail and quality of ... Work you'll do As an Oracle Generative AI Architect Associate Vice President on the Oracle team ...
Remote_QA tester-AI Agentic
Denver, CO · On-site
Required Skills • 3-8 years of QA/Test Engineering experience. • Experience testing Generative AI, LLM, or AI-based applications. • Knowledge of AI Agents, Agentic AI, RAG, and prompt ...
Remote_QA tester-AI Agentic
Denver, CO · On-site
Required Skills • 3-8 years of QA/Test Engineering experience. • Experience testing Generative AI, LLM, or AI-based applications. • Knowledge of AI Agents, Agentic AI, RAG, and prompt ...
Familiarity with generative AI concepts, including prompt engineering, retrieval-augmented generation, AI agents, workflow orchestration, model evaluation, responsible AI, and human-in-the-loop ...
Familiarity with generative AI concepts, including prompt engineering, retrieval-augmented generation, AI agents, workflow orchestration, model evaluation, responsible AI, and human-in-the-loop ...
Familiarity with generative AI concepts, including prompt engineering, retrieval-augmented generation, AI agents, workflow orchestration, model evaluation, responsible AI, and human-in-the-loop ...
Familiarity with generative AI concepts, including prompt engineering, retrieval-augmented generation, AI agents, workflow orchestration, model evaluation, responsible AI, and human-in-the-loop ...
Familiarity with generative AI concepts, including prompt engineering, retrieval-augmented generation, AI agents, workflow orchestration, model evaluation, responsible AI, and human-in-the-loop ...
Familiarity with generative AI concepts, including prompt engineering, retrieval-augmented generation, AI agents, workflow orchestration, model evaluation, responsible AI, and human-in-the-loop ...
Senior AI Software Engineer-TS/SCI clearances (CI poly preferred)
Denver, CO · On-site
$126K - $166K/yr
... generative AI, large language models, retrieval patterns, prompt/context engineering, and secure ... Technical Rigor & Documentation Write clean, well-documented code following industry and federal ...
Senior AI Software Engineer-TS/SCI clearances (CI poly preferred)
Denver, CO · On-site
$126K - $166K/yr
... generative AI, large language models, retrieval patterns, prompt/context engineering, and secure ... Technical Rigor & Documentation Write clean, well-documented code following industry and federal ...
Senior AI Software Engineer-TS/SCI clearances (CI poly preferred)
Denver, CO · On-site
$126K - $166K/yr
... generative AI, large language models, retrieval patterns, prompt/context engineering, and secure ... Technical Rigor & Documentation Write clean, well-documented code following industry and federal ...
Quick apply
Senior AI Software Engineer-TS/SCI clearances (CI poly preferred)
Denver, CO · On-site
$126K - $166K/yr
... generative AI, large language models, retrieval patterns, prompt/context engineering, and secure ... Technical Rigor & Documentation Write clean, well-documented code following industry and federal ...
Senior AI Software Engineer-TS/SCI clearances (CI poly preferred)
Saint Louis, MO · On-site
$119K - $157K/yr
... generative AI, large language models, retrieval patterns, prompt/context engineering, and secure ... Technical Rigor & Documentation Write clean, well-documented code following industry and federal ...
Senior AI Software Engineer-TS/SCI clearances (CI poly preferred)
Saint Louis, MO · On-site
$119K - $157K/yr
... generative AI, large language models, retrieval patterns, prompt/context engineering, and secure ... Technical Rigor & Documentation Write clean, well-documented code following industry and federal ...
Agentic AI Engineer, Lead - Anthropic/Claude
Denver, CO · On-site
$105K - $139K/yr
Own the design and architecture of Claude-based Generative AI and agentic solutions, including RAG ... Effective written and verbal communication skills * Meticulous attention to detail and quality of ...
Agentic AI Engineer, Lead - Anthropic/Claude
Denver, CO · On-site
$105K - $139K/yr
Own the design and architecture of Claude-based Generative AI and agentic solutions, including RAG ... Effective written and verbal communication skills * Meticulous attention to detail and quality of ...
AI Engineer
Denver, CO · On-site
Design and implement prompt flows, plugins, and orchestrations using Copilot Studio and Azure ... Experience with Generative AI Large Language Models (LLMs), including solution development and fine ...
AI Engineer
Denver, CO · On-site
Design and implement prompt flows, plugins, and orchestrations using Copilot Studio and Azure ... Experience with Generative AI Large Language Models (LLMs), including solution development and fine ...
AI Engineer
Denver, CO · On-site
$110K - $150K/yr
Design and implement prompt flows, plugins, and orchestrations using Copilot Studio and Azure ... Experience with Generative AI Large Language Models (LLMs), including solution development and fine ...
AI Engineer
Denver, CO · On-site
$110K - $150K/yr
Design and implement prompt flows, plugins, and orchestrations using Copilot Studio and Azure ... Experience with Generative AI Large Language Models (LLMs), including solution development and fine ...
... scalable Generative AI solutions leveraging LLMs, RAG architecture, agentic workflows, and cloud-native platforms to address complex business challenges. o Demonstrate deep expertise in prompt ...
... scalable Generative AI solutions leveraging LLMs, RAG architecture, agentic workflows, and cloud-native platforms to address complex business challenges. o Demonstrate deep expertise in prompt ...
REMOTE_Senior Gen AI Engineer
Denver, CO · On-site
$126K - $166K/yr
Generative AI and enterprise agent-based solutions| focusing on the design| development| and ... Developing and maintaining LLM-powered solutions| including prompt engineering| agent orchestration ...
REMOTE_Senior Gen AI Engineer
Denver, CO · On-site
$126K - $166K/yr
Generative AI and enterprise agent-based solutions| focusing on the design| development| and ... Developing and maintaining LLM-powered solutions| including prompt engineering| agent orchestration ...
Deloitte Oracle Generative AI Architect Managers help clients delineate strategy and vision, design ... Effective written and verbal communication skills * Meticulous attention to detail and quality of ...
Deloitte Oracle Generative AI Architect Managers help clients delineate strategy and vision, design ... Effective written and verbal communication skills * Meticulous attention to detail and quality of ...
Oracle Gen AI Manager
Denver, CO · On-site
Deloitte Oracle Generative AI Architect Managers help clients delineate strategy and vision, design ... Effective written and verbal communication skills * Meticulous attention to detail and quality of ...
Oracle Gen AI Manager
Denver, CO · On-site
Deloitte Oracle Generative AI Architect Managers help clients delineate strategy and vision, design ... Effective written and verbal communication skills * Meticulous attention to detail and quality of ...
... other generative AI tools. The ideal candidate will be able to design, develop, and deploy AI ... Knowledge of ML pipelines, APIs, and prompt engineering. Excellent problem-solving, communication ...
... other generative AI tools. The ideal candidate will be able to design, develop, and deploy AI ... Knowledge of ML pipelines, APIs, and prompt engineering. Excellent problem-solving, communication ...
Lead Data Scientist
Denver, CO · On-site
... AI, Generative AI, Large Language Models (LLMs), and Google Cloud AI services with a strong ... writing production-grade code. Key Responsibilities • Define and execute the architecture ...
Lead Data Scientist
Denver, CO · On-site
... AI, Generative AI, Large Language Models (LLMs), and Google Cloud AI services with a strong ... writing production-grade code. Key Responsibilities • Define and execute the architecture ...
Data Scientist
Denver, CO · On-site
$111K - $131K/yr
Experience with Generative AI, Prompt Engineering, and LLM optimization. * Knowledge of Retrieval-Augmented Generation (RAG) frameworks. * Experience with Azure AI, Azure OpenAI, AWS AI Services, or ...
Data Scientist
Denver, CO · On-site
$111K - $131K/yr
Experience with Generative AI, Prompt Engineering, and LLM optimization. * Knowledge of Retrieval-Augmented Generation (RAG) frameworks. * Experience with Azure AI, Azure OpenAI, AWS AI Services, or ...
Experience with generative AI safety and evaluation practices, including prompt injection testing ... Effective written and verbal communication skills * Meticulous attention to detail and quality of ...
Experience with generative AI safety and evaluation practices, including prompt injection testing ... Effective written and verbal communication skills * Meticulous attention to detail and quality of ...
Generative Ai Prompt Writing information
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Google CCAI (Contact Center AI) & GECX Developer at Denver, CO (Onsite)
Denver, CO • On-site
Other
This job post has expired 2 days ago. Applications are no longer accepted.
Job description
Job Title: Google CCAI (Contact Center AI) & GECX Developer
Location: Denver, CO (Onsite)
Long Term Contract
Job Summary
We are seeking a highly skilled Google CCAI and GECX Developer with hands-on experience in designing, developing, and implementing enterprise-grade Conversational AI solutions using the Google Cloud ecosystem. The ideal candidate will have expertise in Dialogflow CX, GECX Playbooks, Conversational AI, Python-based integrations, API orchestration, and cloud-native application development. Experience in contact center transformation, virtual agent modernization, and migration projects from legacy IVR/chatbot platforms to Google CCAI/GECX is highly preferred.
Key Responsibilities
Conversational AI Development
- Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).
- Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.
- Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
- Develop reusable conversation components and enterprise chatbot frameworks.
GECX / Generative AI Implementation
- Design and develop Google GECX (GenCX) Playbooks utilizing Large Language Models (LLMs).
- Implement generative AI-powered customer journeys leveraging Gemini and Vertex AI services.
- Build and optimize prompts, grounding strategies, response generation logic, and conversational guardrails.
- Perform prompt engineering, prompt evaluation, and conversation tuning activities.
Integration & Backend Development
- Develop Python-based webhooks and fulfillment services.
- Integrate conversational solutions with enterprise applications using REST APIs, gRPC services, middleware platforms, and cloud services.
- Implement secure authentication mechanisms including OAuth, JWT, and API key-based integrations.
- Build orchestration layers for customer profile retrieval, account validation, transaction processing, and backend workflows.
Migration & Modernization Projects
- Participate in migration initiatives involving:
- Legacy IVR to Google CCAI migration
- Dialogflow ES to Dialogflow CX migration
- Chatbot platform migration to Google Conversational AI
- Legacy rule-based bots to Generative AI-based virtual agents
- Analyze existing conversation flows, intents, call-routing logic, and backend integrations.
- Execute migration assessments, solution mapping, conversation redesign, and deployment activities.
- Support data migration, knowledge migration, and conversational experience modernization efforts.
DevOps & Production Support
- Manage source code repositories using Git-based version control systems.
- Support CI/CD deployment pipelines across development, testing, staging, and production environments.
- Troubleshoot production issues and implement root-cause analysis.
- Conduct regression testing, performance validation, and release management activities.
Required Technical Skills
Google CCAI Technologies
- Google Contact Center AI (CCAI)
- Dialogflow CX
- Conversational AI
- Virtual Agent Development
- Contact Center Automation
GECX / Generative AI
- Google GenCX / GECX Playbooks
- Gemini Models
- Vertex AI
- Prompt Engineering
- Prompt Evaluation
- LLM Integrations
- AI Agent Design
Development
- Python
- REST APIs
- gRPC
- Webhook Development
- Microservices Architecture
Cloud Technologies
- Google Cloud Platform (Google Cloud Platform)
- Cloud Functions
- Cloud Run
- BigQuery
- Vertex AI
- Pub/Sub
- Cloud Storage
Database & Tools
- SQL
- Postman
- GitHub
- GitLab
- JIRA
Preferred Skills
- Experience with telecom, banking, healthcare, retail, or customer service contact centers.
- Knowledge of speech analytics and conversational analytics.
- Hands-on experience with RAG (Retrieval Augmented Generation) architectures.
- Experience with LangChain, LangGraph, AI agents, and Agentic AI frameworks.
- Exposure to omnichannel customer engagement platforms.
- Understanding of IVR call flows, contact center operations, and customer experience transformation programs.
Preferred Migration Experience
Candidates with experience in any of the following will be strongly preferred:
- Genesys to Google CCAI migration
- NICE CXone to Google CCAI migration
- Amazon Connect to Google CCAI migration
- Legacy IVR modernization programs
- Dialogflow ES to CX migration
- Traditional chatbot to Generative AI bot transformation
- Knowledge base migration and conversational redesign initiatives
- Contact center cloud migration programs
Certifications (Preferred)
- Google Professional Cloud Architect
- Google Professional Cloud Developer
- Google Cloud Digital Leader
- Google Generative AI Certifications
- Google Contact Center AI Certifications
About Wiselink – USA
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Germantown, MD, US