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General Service Associate Jobs in Michigan (NOW HIRING)

University Bank

Customer Service Associate

Hancock, MI · On-site

$12.25 - $17/hr

Description General Job Summary The Customer Service Associate (CSA) is responsible for taking incoming calls on a multiple phone line system (queue) in addition to making outbound calls. The CSA ...

Raymondjames

Client Service Associate

Belmont, MI · On-site

$12.75 - $17.50/hr

... Service Associate to provide exceptional support to two independent financial advisors and ... General office practices, procedures, and methods * Basic investment concepts, practices and ...

Stifel

Client Service Associate - NR

Holland, MI · On-site

$13.50 - $18.75/hr

The Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s)) with the ... Industry Knowledge - General understanding of the investment brokerage industry and securities ...

Stifel

Client Service Associate - NR

Holland, MI · On-site

$13.50 - $18.75/hr

What You'll Be Doing The Client Services Associate (NR) assists one or more Financial Advisor(s ... Industry Knowledge - General understanding of the investment brokerage industry and securities ...

Stifel

Client Service Associate - NR

Holland, MI · On-site

$13.50 - $18.75/hr

What You'll Be Doing The Client Services Associate (NR) assists one or more Financial Advisor(s ... Industry Knowledge - General understanding of the investment brokerage industry and securities ...

Raymond James Financial, Inc.

Client Service Associate

Novi, MI · On-site

$13.50 - $18.75/hr

... Service Associate who is a motivated, detail oriented and creative problem solver to join our ... General office practices, procedures, and methods. * Investment concepts, practices and procedures ...

Raymondjames

Client Service Associate

Novi, MI · On-site

$13.50 - $18.75/hr

... Service Associate who is a motivated, detail oriented and creative problem solver to join our ... General office practices, procedures, and methods. * Investment concepts, practices and procedures ...

Wesco

Food Service Support Minor #39

Belding, MI · On-site

$12 - $15.50/hr

A Service Associate is the face of Wesco to our customers. They work with their teams to provide an ... general housekeeping, all while putting customers first.

Hertz

Customer Service Associate

Detroit, MI · On-site

$17/hr

The Customer Experience Associate provides customer service that is above and beyond for customer ... The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies ...

Wesco

Food Service Support Minor #43

Fremont, MI · On-site

$13 - $16.75/hr

A Service Associate is the face of Wesco to our customers. They work with their teams to provide an ... general housekeeping, all while putting customers first.

Raymondjames

Client Service Associate

Clarkston, MI · On-site

$14.75 - $20.50/hr

... Service Associate who is a motivated, detail oriented and creative problem solver to join our ... General office practices, procedures, and methods. Investment concepts, practices and procedures ...

Wesco

Food Service Support Minor #24

Benzonia, MI

$13.50 - $17.50/hr

A Service Associate is the face of Wesco to our customers. They work with their teams to provide an ... general housekeeping, all while putting customers first.

Wesco

Food Service Support Minor #08

Ravenna, MI · On-site

$12.75 - $16.50/hr

A Service Associate is the face of Wesco to our customers. They work with their teams to provide an ... general housekeeping, all while putting customers first.

Hertz

Customer Service Associate

Detroit, MI · On-site

$17/hr

The Customer Experience Associate provides customer service that is above and beyond for customer ... The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies ...

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Showing results 21-40

All JobsGeneral Service Associate JobsGeneral Service Associate Jobs in Michigan

General Service Associate information

What is the job of a general service associate?

A general service associate performs routine tasks to support daily operations, such as customer service, maintenance, inventory management, and assisting staff. The role often requires good communication skills, attention to detail, and the ability to work in a team environment.

What are the most commonly searched types of General Service jobs in Michigan?

The most popular types of General Service jobs in Michigan are:

What cities in Michigan are hiring for General Service Associate jobs?

Cities in Michigan with the most General Service Associate job openings:

General Service Associate jobs near you

Customer Service Associate

Hancock, MI • On-site

University Bank
Commercial Banking • 201 - 500 employees
Learn more about University Bankexternal

$12.25 - $17/hr

Full-time

Posted 22 days ago

Job description

Description

General Job Summary

The Customer Service Associate (CSA) is responsible for taking incoming calls on a multiple phone line system (queue) in addition to making outbound calls. The CSA will assist borrowers with inquiries about loan balances, escrow accounts, payment history and payment processing. CSA will also need to be aware of and explain consumer regulatory rights and coverage.

Summary of Essential Job Functions

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Identify customers' needs, clarify information, research issues, and provide solutions.
  • Maintain ownership of calls throughout the lifecycle of a customer's request, including follow-ups. 
  • Keep records of conversations in our call center database.
  • Meet team qualitative and quantitative targets.
  • Process ACH payments, following the ACH process. 
  • Utilize Black Knight platform to review borrower accounts for the following information:
  • Payment history.
  • Payoff statements.
  • PMI status.
  • Escrow Analysis.
  • Update contact information
  • Make outgoing Welcome calls to new MLS customers:
  • Answer any initial questions the customer has in regard to the servicing of the loan.
  • Verify mailing address, social security numbers, and phone numbers.
  • Assist customers with website registration and explain payment options.
  • Make other outbound calls as assigned.

Other Job Functions

  • Recommend improvements for processes to boost organizational efficiency.
  • All other duties as assigned by management.

Requirements

Education, Training and Work Experience

  • High school diploma (or equivalent) required.
  • Previous experience in mortgage loan servicing desired.
  • Minimum of 1-year previous customer service experience required.

Knowledge, Skills, and Abilities

  • Maintain & foster positive relationships with customers and business partners.
  • Complete all assigned tasks and training in a timely manner.
  • Provide professional communication in both oral & written expression.
  • Excellent organizational & analytical skills.
  • Excellent attention to detail.
  • Ability to handle highly sensitive confidential information.
  • Ability to multitask, set priorities and manage time effectively.
  • Experience with email, MS Word, MSP.
  • High degree of dependability.

Working Environment

Primary working environment is within an indoor climate-controlled office space and/or a private home office or some combination which will be at managements sole discretion. Employee may be subject to florescent lighting, dust, and other normal indoor allergens. Employee may work in close proximity of coworkers and occasionally independently.

Physical Requirements

  • Able to lift up to 20 pounds.
  • Extended periods of sitting (at computer desk).
  • Complete repetitive tasks (including operation of computer mouse/keyboard).

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

**University Bank is an Equal Opportunity / Affirmative Action Employer**

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