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General Merchandise Associate Jobs in Washington, DC

FirstCash, Inc.

Retail Sales Associate - 0089

Wheaton, MD · On-site

$17.65 - $20.75/hr

The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more. The Full-Time Pawnbroker / Retail Sales ...

First Cash Pawn

Retail Sales Associate - 0124

Fairfax, VA · On-site

$17 - $18.50/hr

The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more. The Full-Time Pawnbroker / Retail Sales ...

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All JobsGeneral Merchandise Associate JobsGeneral Merchandise Associate Jobs in Washington, DC

General Merchandise Associate information

What are the key skills and qualifications needed to thrive as a general merchandise associate?

To thrive as a General Merchandise Associate, you need strong organizational skills, attention to detail, and the physical ability to stock and arrange merchandise, typically requiring a high school diploma or equivalent. Familiarity with inventory management systems, handheld scanners, and basic point-of-sale (POS) technology is commonly expected. Excellent customer service, teamwork, and time management skills help associates engage with customers and efficiently complete tasks. These skills are crucial for maintaining store organization, ensuring product availability, and delivering a positive shopping experience.

How does a general merchandise associate typically collaborate with other store departments to ensure smooth operations?

General Merchandise Associates work closely with various store departments, such as inventory control, receiving, and customer service, to maintain well-stocked and organized shelves. They often coordinate with team leads or managers to prioritize restocking needs, handle product displays, and manage promotional setups. Effective communication and teamwork are essential, as associates may assist in cross-departmental tasks during busy periods or special events. This collaboration helps ensure customers have a seamless shopping experience and that store operations run efficiently.

What is the difference between General Merchandise Associate vs Stock Clerk?

AspectGeneral Merchandise AssociateStock Clerk
CredentialsHigh school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentRetail stores, handling customer service and salesWarehouse or stockroom, focusing on inventory management
Employer & IndustryRetail chains, department storesWarehousing, distribution centers
Common Search IntentCustomer service, sales, stockingInventory, stocking, shipping

While both roles involve stocking and inventory tasks, the General Merchandise Associate primarily interacts with customers and assists in sales on the retail floor. In contrast, the Stock Clerk focuses more on managing stock in warehouses or stockrooms, with less direct customer interaction. Understanding these differences helps job seekers find the right position based on their skills and career goals.

What does a general merchandise associate do?

A general merchandise associate is responsible for stocking shelves, organizing products, assisting customers, and maintaining store cleanliness. They often operate cash registers and use inventory management systems to ensure products are available and properly displayed.
General Merchandise Associate jobs near you
Infographic showing various General Merchandise Associate job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Omnichannel Associate - Forest Village Park

JCPenney

Forestville, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

JCPenney rating

5.6

Company rating: 5.6 out of 10

Based on 677 frontline employees who took The Breakroom Quiz

14th of 21 rated department stores

Job description

As the Omni Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations
Primary Responsibilities:
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  • Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.
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  • Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner
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  • jcp.com Operations - Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register
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  • General Operations - Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process
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  • Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:
To achieve success at JCPenney, associates in this role will possess the following:
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  • Work experience- Minimum 1-2 years
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  • Education- Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required
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  • Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude
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  • Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes
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  • Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency

At this time, JCPenney does not anticipate closing this job opportunity.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

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