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General Car Rental Jobs (NOW HIRING)

Hertz

On-Site Return Agent (Rental Car)

Kailua Kona, HI

$16.75/hr

The On-Site Return Agent (Rental Car) is an essential member of the airport location team and is ... The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies ...

Hertz

On-Site Return Agent (Rental Car)

Lihue, HI

$17.25/hr

The Dollar/Thrifty On-Site Return Agent (Rental Car) is an essential member of the airport location ... The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies ...

Hertz

On-Site Return Agent (Rental Car)

Kahului, HI · On-site

$16.75/hr

The On-Site Return Agent (Rental Car) is an essential member of the airport location team and is ... The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies ...

Hertz

On-Site Return Agent (Rental Car)

Lihue, HI · On-site

$16.75/hr

The On-Site Return Agent (Rental Car) is an essential member of the airport location team and is ... The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies ...

Hertz

On-Site Return Agent (Rental Car)

Kahului, HI · On-site

$16.75/hr

The On-Site Return Agent (Rental Car) is an essential member of the airport location team and is ... The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies ...

Hertz

On-Site Return Agent (Rental Car)

Kailua Kona, HI

$17.25/hr

The On-Site Return Agent (Rental Car) is an essential member of the airport location team and is ... The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies ...

Hertz

On-Site Return Agent (Rental Car)

Lihue, HI · On-site

$16.75/hr

The On-Site Return Agent (Rental Car) is an essential member of the airport location team and is ... The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies ...

Hertz

On-Site Return Agent (Rental Car)

Kailua Kona, HI · On-site

$17.25/hr

The On-Site Return Agent (Rental Car) is an essential member of the airport location team and is ... The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies ...

Hertz

On-Site Return Agent (Rental Car)

Kailua Kona, HI · On-site

$16.75/hr

The On-Site Return Agent (Rental Car) is an essential member of the airport location team and is ... The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies ...

Hertz

On-Site Return Agent (Rental Car)

Lihue, HI · On-site

$17.25/hr

The Dollar/Thrifty On-Site Return Agent (Rental Car) is an essential member of the airport location ... The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies ...

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General Car Rental information

What is a general car rental?

A general car rental refers to the service of renting a vehicle for a short period, typically ranging from a few hours to several weeks. Car rental companies offer a variety of vehicles, from economy cars to luxury models, which can be reserved in advance or rented on the spot. This service is commonly used by travelers, people whose own cars are temporarily unavailable, or anyone needing a vehicle for a specific occasion. Rental agreements usually include insurance options, mileage limits, and specific terms and conditions.

What are some common challenges faced by employees in a general car rental role, and how can they be managed effectively?

Employees in general car rental positions often encounter challenges such as managing high customer volume during peak travel times, handling unexpected vehicle issues, and addressing customer complaints or last-minute changes. Successfully managing these situations requires strong communication skills, adaptability, and a customer-focused approach. Teamwork is crucial, as staff members often collaborate to ensure efficient vehicle turnaround, accurate documentation, and prompt issue resolution. Training and clear company protocols also help staff handle these challenges smoothly and maintain a positive customer experience.

What are the key skills and qualifications needed to thrive as a General Car Rental Agent, and why are they important?

To thrive as a General Car Rental Agent, you need strong customer service skills, basic sales abilities, and a high school diploma or equivalent. Familiarity with reservation management systems, point-of-sale software, and sometimes a valid driver's license are typically required. Excellent communication, problem-solving, and multitasking skills help agents handle customer inquiries and resolve issues efficiently. These skills ensure customer satisfaction, efficient operations, and contribute to the overall success of the rental business.
General Car Rental jobs near you
On-Site Return Agent (Rental Car)

On-Site Return Agent (Rental Car)

Hertz

Kailua Kona, HI

$16.75/hr

Full-time

Medical, Dental, Vision

Posted 24 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 192 frontline employees who took The Breakroom Quiz

119th of 142 rated vehicle equipment hire

Job description

The On-Site Return Agent (Rental Car) is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

On-Site Location Address: 73-104 Aulepe St, Kailua-Kona, HI 96740
What You'll Get:

  • Hourly Rate is $16.75 + Commission. 
  • Sign-on Bonus: $1,000 ($500 paid at 60 and 90 days of employment)
  • Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
    • Weekly Pay 
    • Holiday Pay 
    • Career growth opportunities 
    • Paid Training to expand your skills and knowledge 
    • Comprehensive Medical, Dental, & Vision benefit options after 30 days 
    • Up to 40% off the base rate of any standard Hertz Rental


The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Hertz's policies and procedures
  • Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
  • Provide the customer with an invoice and a full explanation of their charges
  • Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
  • Check fuel level and mileage and clearly explain final charges to the customer
  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • To carry out any other duties requested by the managers/Team Leaders.
  • Keep work area organized and free of clutter

Basic Qualifications:

  • Passion for customer service and attention to detail - Goes the extra mile
  • A minimum of one year of sales or customer experience in a high volume or service-oriented environment
  • Proven strong sales and closing skills and the ability to friendly, engaging manner
  • Basic computer proficiency
     

Must be able to:

  • Good communication skills both written and oral.  Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
  • Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills
  • Demonstrate professionalism and interpersonal skills
  • Proven experience of working well within a team.
  • 100% customer focus, with proven experience within a customer facing environment
  • Work flexible shifts including weekends and holidays; and work overtime as required
  • Work outdoors during all weather conditions
  • Stand for long periods of time
  • Lift up to 45 pounds
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
 
US EEO STATEMENT 
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. 
Individuals are encouraged to apply for positions because of the characteristics that make them unique. 
EOE, including disability/veteran

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