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HK Express is Hong Kong's first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world's most diverse and dynamic region; and at HK Express, we're opening up new travel experiences that inspire and invigorate millions of people across the region we're proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

Work location: Korea - Seoul

Responsibilities

1. Sales & Business development

• Develop new business opportunities across all sales channels.
• Stakeholder engagement with trade partners and tourism boards.
• Engage in negotiation with clients.
• Accountable on achieving sales target in local market.
• Develop and expand sales channels, including travel agents, OTAs, and corporate accounts
• Monitor market trends, competitor activities, and pricing to optimize sales strategies
• Collaborate closely with Head Office commercial team to develop and execute sales plan.

2. Trade & Partner Management

• Build and maintain strong relationships with travel agents, wholesalers, and key trade partners
• Work closely with GSA to execute sales plans and maximize market coverage
• Conduct regular sales visits, product training, and joint promotions with trade partners
• Support trade marketing activities to stimulate demand in the local market

3. Sales Operations & Customer Handling

• Manage distribution channels including PSS, GDA and API
• Manage ticketing-related issues including schedule changes, cancellations, and refund processing
• Handle escalated customer inquiries and coordinate with relevant teams for resolution
• Ensure timely and accurate communication with trade partners and customers
• Support disruption management and minimize customer impact during irregular operations
• Support trade marketing activities to stimulate demand in the local market

4. Regulatory & Government Liaison

• Liaise with Ministry of Land, Infrastructure and Transport and relevant authorities on regulatory matters
• Support the process of obtaining and maintaining AOC and other operational approvals
• Ensure compliance with local aviation regulations and policies

The Ideal Candidate

• Education: Bachelor's degree in business, Aviation, or a related field.
• Experience: Minimum of 3 years of experience in travel industry, B2B Sales, preferably in airlines, travel agency, OTA or tourism boards.
• Language Skills: Fluency in English and Korean, both written and spoken.
• Skills: Strong negotiation, communication, and interpersonal skills. Proven ability to build and maintain relationships with clients and partners.
• Good understanding of airline distribution systems.
• Analytical Ability: Proficiency in market analysis, sales forecasting, and data-driven decision making.
• Proactive Attitude: Self-motivated, goal-oriented, and capable of working independently and as part of a team.

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