Gateway Operations Agent Jobs in California (NOW HIRING)

Job Summary:

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE ROLE

Live Nation Entertainment is seeking a hands‑on, execution-focused technical leader to serve as Lead Engineer – Agentic AI Engineering. This role reports directly to the Sr Director – Data & AI Engineering and owns the engineering, reliability, and lifecycle management of the enterprise agentic AI platform.

WHAT THIS ROLE WILL DO

• Agentic AI Platform Engineering Provide end-to-end technical ownership of the enterprise agentic AI stack: Amazon Bedrock AgentCore (Runtime, Gateway, Memory, Identity, Observability, Evaluations and Policy), Amazon Bedrock, and the associated control plane, governance & cybersecurity platforms.


• Design, develop, and maintain: Production AI agents and multi-agent orchestration patterns.


• Agent lifecycle management — versioning, evaluation, promotion, monitoring, and retirement, including offline eval sets, regression gates in CI and online quality monitoring of production traffic.


• Model Context Protocol (MCP) servers, tool integrations, and secure API gateways.


• Retrieval-Augmented Generation (RAG) pipelines and context engineering frameworks.


• Establish reusable agent templates, reference architectures, and enterprise AI services.


• Embed security, compliance, and privacy controls into agent pipelines in alignment with enterprise governance standards.


• Own agent-level security controls: least‑privilege agent identity, tool scoping and policy enforcement, guardrails, and defences against prompt injection and tool abuse — in partnership with Cybersecurity Operations, Support & FinOps.


• Ensure production‑grade reliability, observability, and monitoring of agentic workloads.


• Own FinOps for the AI platform: cost visibility, token and compute optimization, capacity planning, and chargeback/showback reporting.


• Define and operate support models (runbooks, escalation paths, SLAs) for agents in production.


• Participate in the on‑call rotation for agentic workloads and in incident response alongside Cybersecurity and Global Technology Operations.

Engineering Standards & Team Leadership

• Champion "everything as code": Terraform for infrastructure, GitHub and GitHub Actions for CI/CD, Python as the primary language.


• Hire, onboard, and mentor a small team of engineers as headcount is approved, building the foundation of the Agentic AI Engineering practice.


• Partner with Data Engineering, Cybersecurity, Architecture, and Operations teams on platform integration, including the Databricks lakehouse environment.

WHAT THIS PERSON WILL BRING

• Minimum 10 years of experience in software or platform engineering, with a track record of shipping and operating production systems at scale.


• Minimum 2 years of hands‑on experience building LLM‑based applications including at least one agentic system operating in production — ideally on Amazon Bedrock / Bedrock AgentCore or a comparable platform.


• Deep proficiency in Python, Terraform, and modern CI/CD practices (GitHub Actions preferred).


• Experience across a multi-model foundation-model estate, including model selection on cost/quality trade-offs preferred Live entertainment, ticketing, or large‑scale.


• Demonstrated experience with cloud cost management / FinOps for AI or data workloads.


• Experience hiring, mentoring, and leading small engineering teams.


• Excellent communication skills with the ability to explain complex agentic architectures to technical and non‑technical audiences.


• Eval‑driven development — offline eval sets, rubric and LLM‑as‑judge scoring, regression gates in CI, and online quality monitoring of production agents.


• Practical experience securing LLM and agent systems: identity and least‑privilege tool access, guardrails, and prompt‑injection and tool‑abuse mitigation.


• Experience operating on the Databricks lakehouse platform preferred consumer e‑commerce domain exposure preferred.


• Contributions to open‑source agent frameworks or the MCP ecosystem preferred.


• Ability to travel 10‑20% annually.

MEASURE OF SUCCESS - FIRST 12 MONTHS

Published engineering standards, reference architecture and reusable agent templates in production use. A working promotion gate — documented eval, security and cost criteria every agent must clear before release. Unit cost per agent invocation baselined, with chargeback/showback reporting operating monthly. Defined SLOs, runbooks and escalation paths for all production agents. 2 engineers hired and onboarded.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)


• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days


• WEALTH: 401(k) program with company match, stock reimbursement program


• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support


• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment


• OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by‑case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Compensation

The expected compensation for this position is: $176,000.00 USD - $220,000.00 USD ** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world‑class teams specialize in all aspects of the live entertainment industry, from ground‑breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.