Games Operation Manager Jobs (NOW HIRING)

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Position is open until filled

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets  
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20%discount for Starbucks, Ara Spa, and all food outlets 
• 100%Colorado Gaming License reimbursement after90days of employment 
• Hotel discounts available at all43 PENNproperties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program 
• Career development opportunities 

Responsibilities include: 

• Ensures enforcement of games procedures and policies as outlined in company and departmental manuals, and in accordance with internal Controls, monitors for compliance.
• Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Responsible for the overall integrity of daily Pit operations on assigned shift.
• Opens, closes, and yields games to provide optimal labor efficiency and customer service.
• Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Casino Operations Manager.
• Ensure compliance with Title 31 requirements and processes.
• Report daily gaming activity to Casino Operations Managers.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Effectively handles customer concerns and requests. Makes final decisions regarding service recovery.
• Grants complimentary services to high limit players according to established guidelines and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers.
• Conduct individual or group pre-shift meetings with team members and provide daily feedback.
• Drive improved results through staff development and training programs.
• Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members.
• Ensures team members have the tools needed to do their jobs to maximize efficiency.
• Effectively use, administer, and manage rewards and recognition for front line team members.
• Review the performance, productivity, and efficiency of team members including but not limited to periodic evaluations.
• Maintain the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support.
• Maintains strict confidentiality in all departmental and company matters.
• Provide visible leadership in gaming operation areas.
• Works closely with Casino Operations Manager to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management to maximize profitability.
• Responsible for directing special projects as assigned by Casino Operations Manager, including development, implementation, effectiveness, and evaluation.

• Associate degree (A. A.) or equivalent; or two to four years related customer service experience and/or training; or equivalent combination of education and experience.
• Previous experience in racing and sports book preferred.
• Previous experience in a similar resort environment preferred.
• Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
• Must have excellent verbal and written communication skills.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, team members, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Knowledge of all office machines and tools.
• Must be able to obatin and maintain a Colorado Gaming License.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer