Games Assistant Jobs in Virginia (NOW HIRING)

 HOW YOU WILL CREATE THE EXTRAORDINARY 

• Performs the duties of a DRASM by supervising the Supervisors.   

• In the absence of a Table Games Shift Manager, performs the duties of the Table Games Shift Manager   

• Assists in implementing policies and procedures and in directing personnel in accordance with management policies and objectives and the efficient operation of all table games and poker on a particular shift.   

• Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees, staffing requirements, and recommended instructions.  

• Recommends policy changes according to procedure.   

• Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interests of the customer, employee, and company.  

• Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and    regularly engaging with customers while they play.   

• Provides an outstanding gaming experience/environment.   

• Ensures that all table games and poker employees adhere to company policies, procedures, and         internal controls, as well as VA Lottery rules and regulations.   

• Communicate clearly and regularly the department goals and expectations to table games and poker employees.   

• Aligns department to provide differentiated service to Seven Stars and Diamond customers.   

• Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment  in resolving the same.   

• Attends guest events; builds rapport with premium players and handles any customer concern that  cannot be resolved by subordinate employees.   

• Investigate reports of variances and take appropriate action in accordance with company and departmental policies and procedures, as necessary.   

• Ensures regulatory compliance with all policies and procedures and monitors the internal control      environment of the department.   

• Maintains a working knowledge of all local jurisdictional gaming laws, liquor laws table games, and   poker regulations, as well as company policies, procedures, and internal controls.   

• Facilitates the flow of information throughout the department and property by attending regularly       scheduled department meetings.   

• Ensures integrity and security of company funds and assets within the department on assigned shifts.   

• Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning, and promotions.   

• Familiarization with all Caesars Brand programs and systems.  

• Complimentary privileges within prescribed limits in accordance with the approved comp matrix.   

• College degree preferred with 3-5 years progressively more challenging leadership role, casino operations.   

• Ability to understand and analyze Budget & P&L statements. Proven time management and critical thinking skills required.   

• Must possess excellent employee relations skills. Must possess strong PC and Microsoft Office knowledge; especially Microsoft Excel.   

• Thorough and complete knowledge of all internal controls, Virginia Lottery rules, company regulations, and policies including Currency Transaction Reporting laws. (MTL/CTR/W2G), , Virginia Lottery rules and regulations.   

• Is able to work in a smoke-filled environment and able to sit and stand for prolonged periods of time.   

• Must be able to obtain and maintain the appropriate license through the Virginia Lottery.  

ADDITIONAL REQUIREMENTS  

• Physically mobile with reasonable accommodations including the ability to lift up to 40 lbs., and the ability to push, pull, reach, bend, twist, stoop, and stack.   

• Excellent oral and written communication skills.   

• Must be fluent and literate in English.   

• Must be able to respond calmly and make rational decisions when required.   

• Must be able to listen and respond to visual and aural cues.   

• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.  

• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.  

• Must be at least 21 years of age 

Salary Range - $70,000 - $85,000

Salary range depends on experience, education, and/or specialized skills.