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Game Store Manager Jobs in Massachusetts (NOW HIRING)

GameStop

Full Time Assistant Store Manager (Store 3485)

MA · On-site

$17.75 - $21.75/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all ...

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Game Store Manager information

See Massachusetts salary details

$28.4K

$59.1K

$97.2K

How much do game store manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for game store manager in Massachusetts is $59,083.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $70,400.00 per year, depending on experience, location, and employer.

What does a game store manager do?

A Game Store Manager oversees the daily operations of a retail store that specializes in selling video games, board games, and related merchandise. Their responsibilities include managing staff, providing excellent customer service, handling inventory and stock levels, organizing promotional events, and ensuring the store meets sales targets. They also stay updated on the latest trends in gaming to offer knowledgeable recommendations to customers and maintain a welcoming store environment.

How does a game store manager balance customer service with inventory and staff management responsibilities?

Game Store Managers often juggle multiple priorities, including providing excellent customer service, overseeing inventory, and managing staff schedules. This requires strong organizational skills and the ability to delegate tasks effectively. Many managers set aside specific times for inventory checks and staff meetings to ensure these tasks don't interfere with peak customer service hours. Regular communication with team members helps identify issues early and maintain a smooth workflow, ensuring both customers and the business receive the attention they need.

What skills and qualifications are needed to thrive as a game store manager?

To thrive as a Game Store Manager, you need strong retail management experience, inventory control skills, and a passion for gaming, often supported by a high school diploma or relevant retail certifications. Familiarity with point-of-sale (POS) systems, inventory management software, and basic financial reporting tools is typically required. Outstanding customer service, team leadership, and problem-solving abilities help set top managers apart. These skills and qualities ensure efficient store operations, a positive customer experience, and the achievement of sales goals in a competitive retail environment.

Is a game store manager a stressful job?

A game store manager's job can be stressful due to responsibilities such as managing staff, inventory, and customer service, especially during busy periods or sales events. The role often requires multitasking, problem-solving, and handling customer complaints, which can contribute to workplace stress.

How much does a game store manager make?

A game store manager typically earns between $30,000 and $50,000 annually, depending on experience, location, and store size. They often oversee staff, inventory, and sales, requiring strong leadership and customer service skills.

What is the difference between Game Store Manager vs Game Retail Associate?

AspectGame Store ManagerGame Retail Associate
ResponsibilitiesOversees store operations, manages staff, handles inventory, and ensures sales targets are met.Assists customers, stocks shelves, processes transactions, and maintains store cleanliness.
Required SkillsLeadership, inventory management, customer service, sales skills.Customer service, product knowledge, teamwork.
Work EnvironmentSupervisory role in a retail store, often with managerial duties.Frontline retail environment, direct customer interaction.
Common CertificationsNone required but retail management experience preferred.None required.

The Game Store Manager and Game Retail Associate roles both operate within the retail gaming industry. The manager oversees store operations and staff, requiring leadership skills, while the associate focuses on customer service and sales. Both roles are essential for a successful gaming retail store, but they differ significantly in responsibilities and scope.

What are the most commonly searched types of Game Store jobs in Massachusetts?

The most popular types of Game Store jobs in Massachusetts are:

What cities in Massachusetts are hiring for Game Store Manager jobs?

Cities in Massachusetts with the most Game Store Manager job openings:

Game Store Manager jobs near you
Infographic showing various Game Store Manager job openings in Massachusetts as of August 2026, with employment types broken down into 63% Full Time, and 37% Part Time. Highlights an 100% In-person job distribution, with an average salary of $59,083 per year, or $28.4 per hour.

Full Time Assistant Store Manager (Store 3485)

GameStop

MA • On-site

$17.75 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 hours ago

GameStop rating

4.6

Company rating: 4.6 out of 10

Based on 428 frontline employees who took The Breakroom Quiz

671st of 733 rated retailers

Job description

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
  • Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
  • Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
  • Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
  • Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner.
  • Promote GameStop's unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
  • Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
  • Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
  • Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
  • In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities.
  • Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best-in-class guest service is consistently provided.
  • Approve payroll, enter paid time off e.g. wellness, make time edits, and verify that store associates are paid for all time worked.
  • Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
  • Ensure Omni-Channel orders are fulfilled and shipped daily.
  • Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Communicate any concerns or issues to the Store Manager.
  • Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
  • Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor.
  • Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines.
  • Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager.
  • Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
  • Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines.
  • Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date.
  • Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager.
  • Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
  • Adhere to all opening and closing procedures.

QUALIFICATIONS*
  • Must provide proof of identity and eligibility to legally work in the United States.
  • Must be at least 18 years old.
  • High school diploma or equivalent required; associate's or accredited bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred.
  • At least 6 months of retail management experience preferred.
  • At least 2 years of retail sales, guest service, and/or management experience preferred.
  • Video game knowledge preferred.

KEY JOB SKILLS AND ABILITIES
  • Possess an outgoing and welcoming personality with strong people skills.
  • Provide genuine and individualized assistance to every guest during every visit.
  • Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
  • Achieve objectives in a fast-paced, rapidly changing environment.
  • Work independently and within a team to perform all tasks as assigned and in a timely manner.
  • Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.
  • Operate Point-of-Sale (POS) computer system.
  • Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
  • Complete required paperwork properly.
  • Carry out instructions furnished in written, oral or diagram form.
  • Execute financial tasks in strict accordance with company policy.
  • Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability.
  • Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.
  • Be reliable and trustworthy; always use good judgment.
  • Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
  • Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.
  • Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).

Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position's purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
*Certain state-specific exceptions may apply.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Disclaimer: GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose.
Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives.
Pay Range: $17.75-$21.75
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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