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Game Operations Manager Jobs in Raleigh, NC (NOW HIRING)

Activate Games

Regional Sales Manager

Raleigh, NC

$65K - $75K/yr

Regional Sales Manager Activate Games America Reports to: Director of Sales Location: In Region ... Partner with General Managers and Operations teams to ensure successful event execution. * Support ...

Epic Games

Director, Product Management (Discovery)

Cary, NC · On-site

$215K - $226K/yr

Whether it's building award-winning games or crafting engine technology that enables others to make ... Drive live operations execution for Discover initiatives, ensuring consistent quality and ...

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Game Operations Manager information

See Raleigh, NC salary details

$27.7K

$56.7K

$105.9K

How much do game operations manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for game operations manager in Raleigh, NC is $56,720.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $69,300.00 per year, depending on experience, location, and employer.

What is the difference between Game Operations Manager vs Game Producer?

AspectGame Operations ManagerGame Producer
Primary FocusOversees daily game operations, player experience, and event managementManages game development projects, timelines, and team coordination
Required SkillsCustomer service, event planning, operational managementProject management, creative oversight, team leadership
Work EnvironmentGaming venues, online platforms, live eventsGame studios, development teams, project planning
Common CertificationsEvent management, customer service certificationsProject management certifications (PMP), industry-specific training

The Game Operations Manager primarily focuses on managing the day-to-day operations and ensuring a smooth player experience in gaming venues or online platforms. In contrast, the Game Producer oversees the development process of games, coordinating teams and managing project timelines. Both roles require strong organizational skills but differ in their core responsibilities and work environments.

What are some common challenges faced by a Game Operations Manager, and how can they be addressed?

Game Operations Managers often encounter challenges such as balancing player satisfaction with business objectives, managing live events or updates without disrupting gameplay, and coordinating with cross-functional teams like development, marketing, and customer support. Addressing these challenges requires strong communication skills, effective project management, and a proactive approach to problem-solving. Staying adaptable and regularly gathering player feedback also help ensure smooth operations and a positive player experience.

What are the key skills and qualifications needed to thrive as a Game Operations Manager, and why are they important?

To thrive as a Game Operations Manager, you need strong project management abilities, analytical skills, and a background in business, computer science, or a related field. Familiarity with live operations tools, data analytics platforms, CRM systems, and experience with game engines or backend services is typically required. Exceptional communication, leadership, and problem-solving skills help manage cross-functional teams and ensure smooth game performance. These capabilities are crucial for maintaining player engagement, optimizing in-game events, and driving the overall success of live game services.

What does a Game Operations Manager do?

A Game Operations Manager oversees the planning and execution of live events and daily operations for sports teams, esports tournaments, or gaming venues. Their responsibilities include coordinating logistics, managing staff, ensuring compliance with regulations, and enhancing the fan or player experience. They work closely with other departments to ensure smooth event operations, address any issues that arise during games, and contribute to the overall success of the organization. Strong organizational and communication skills are essential in this role.
Game Operations Manager jobs near you
Quality Operations Director, Trust, Safety & Support

Quality Operations Director, Trust, Safety & Support

Epic Games

Cary, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

WHAT MAKES US EPIC?
At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We're constantly innovating to raise the bar of engine and game development.
TRUST AND SAFETY
What We Do
The Epic Trust and Safety team provides a safer experience for Epic users. We work across multiple products and services to improve technology and craft transparent policies so our players and users can have positive experiences on our platforms.
What You'll Do
As the Quality Operation Director on the Trust, Safety, and Support (TSS) team, you will lead a quality assurance function responsible for auditing moderation enforcement decisions, player support workflows and machine learning model performance. You'll oversee a small, highly specialized team focused on identifying quality gaps, driving systemic improvements, and ensuring that the trust and safety and player support functions meet Epic's quality standards. This role bridges technical, operational, and strategic domains to ensure exceptional player experiences.
In this role, you will
  • Lead the end-to-end development and execution of scalable QA frameworks, methodologies, and processes, including measurable quality KPIs across human and automated systems to ensure accuracy, fairness, and efficiency of moderation decisions and player support performance
  • Identify gaps and opportunities in moderation and player support workflows, recommending improvements through automation, training enhancements, and new processes. Analyze QA data to generate actionable insights that improve player support and moderation outcomes, agent performance, and overall operational efficiency
  • Partner cross-functionally with knowledge management, operations, data science, policy, and product to create robust calibration processes, ensuring alignment between human moderators, player support agents, machine learning models, and Epic's policies. Partner with vendor management to ensure external vendors adhere to Epic's quality standards and to drive continuous improvement
  • Audit outputs of human moderators, player support agents and ML classifiers for fairness, accuracy, and unintended bias. Provide actionable feedback to knowledge and training, operations, policy and ML teams
  • Investigate quality issues, conduct root cause analysis, and implement corrective actions to mitigate risks and prevent recurrence. Work closely with the legal and compliance teams to ensure the Trust, Safety and Support teams are meeting regulatory requirements
  • Report on quality KPIs and trends to senior leadership; flag emerging risks and propose mitigation strategies
  • Lead and develop a small high-performing team, fostering a culture of operational excellence, accountability, and innovation in support of Risk and Response initiatives
What we're looking for
  • 7+ years in trust & safety or support quality assurance, risk operations or a related field within a technology or gaming company
  • 5+ years in a leadership role with experience managing quality, audit, or oversight teams, and building high performing quality programs
  • Experience auditing machine learning models, human moderation decision and support agent performance
  • Strong background working with classifier evaluation concepts (e.g., precision, recall, confusion matrix) and content moderation tooling
  • Proven experience working with and evaluating vendor performance in global content moderation or support operations
  • Ability to distill complex data into clear narratives for cross-functional stakeholders
  • Experience with data visualization tools such as Tableau, and comfort working with large datasets
  • Strong verbal and written communication skills, and comfort working on sensitive content types (e.g., hate speech, violence, CSAM)
  • Familiarity with regulatory frameworks (e.g., DSA, OSA, AADC) and legal considerations tied to regulatory enforcement
  • Demonstrated ability to work cross-functionally and drive alignment across global teams
EPIC JOB + EPIC BENEFITS = EPIC LIFE
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
ABOUT US
Epic Games is a leading interactive entertainment company. For over 30 years we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic!
Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

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