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Game Assistant Jobs in Massachusetts (NOW HIRING)

The Escape Game

Game Guide

Dedham, MA · On-site

$15.50/hr

... assist guests ● Using HMI (Human-Machine Interface) to operate our games ● Giving a recap of the experience in the outro ● Ensuring operational excellence on shift by: ○ Ensuring game ...

AEG

Game Night Ice Crew

Springfield, MA · On-site

Assisting with snow removal during stoppages in play * Assist with live promotional giveaways * Assist with pre-game fan tunnel, flag program, and mini-game * Engage with fans during the game ...

Babson College

Video Production Coordinator

Wellesley, MA · On-site

$18 - $20/hr

WHAT YOU WILL DO * Assist with production of single-camera and multi-camera game broadcasts for FloSports at home games. * Assist with setup and teardown of equipment; learn how to create on-screen ...

Babson College

Video Production Coordinator

Wellesley, MA · On-site

$18 - $20/hr

WHAT YOU WILL DO * Assist with production of single-camera and multi-camera game broadcasts for FloSports at home games. * Assist with setup and teardown of equipment; learn how to create on-screen ...

AEG

Game Presentation Specialist

Worcester, MA · On-site

Essential Duties & Responsibilities Game Day Operations & Execution • Assist in the execution of game presentation elements and entertainment flow during all Worcester Railers home games • Co ...

AEG

Game Day Operations Internship (Full Season)

Canton, MA · On-site

$16 - $21.25/hr

Interns will primarily assist during Northeast Generals home games, with additional opportunities to help at community events, theme nights, and other team activities throughout the season.

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Game Assistant information

What is a game assistant?

Game Assistants are professionals who support players and game operations within the video game industry. They may help with in-game issues, provide customer service, guide new players, and ensure a positive gaming experience. Game Assistants often work for game companies or online gaming platforms, assisting with troubleshooting, moderating communities, and relaying feedback to developers. Their role is crucial in maintaining player satisfaction and smooth gameplay.

What are the key skills and qualifications needed to thrive as a game assistant, and why are they important?

To thrive as a Game Assistant, you need a solid understanding of game rules, procedures, and customer service, often supported by experience in hospitality or event coordination. Familiarity with point-of-sale systems, reservation software, or event management tools is typically required. Strong interpersonal skills, problem-solving abilities, and attention to detail help you create enjoyable and seamless experiences for players. These skills ensure efficient game operations, satisfied guests, and a positive atmosphere in gaming or entertainment venues.

How does a game assistant typically collaborate with game designers and developers during a project?

Game Assistants often work closely with both game designers and developers to ensure smooth gameplay experiences and assist in implementing new features. They may help coordinate playtesting sessions, gather and relay player feedback, and troubleshoot minor technical issues. Frequent communication and adaptability are important, as priorities may shift quickly during development cycles. Game Assistants are also expected to document processes or bugs clearly, enabling efficient collaboration across the team.

What is the difference between Game Assistant vs Game Tester?

AspectGame AssistantGame Tester
Required CredentialsHigh school diploma or equivalent; some roles may require gaming certificationsHigh school diploma; often a background in gaming or related fields
Work EnvironmentGaming centers, arcades, online platforms, or eventsGame development studios, testing labs, or remote testing setups
Employer & Industry UsageGaming companies, arcades, entertainment venuesVideo game development companies, QA departments
Common Search & Comparison IntentUnderstanding roles assisting players or managing gaming sessionsEvaluating roles involved in testing and quality assurance of games

While both roles are involved in the gaming industry, a Game Assistant primarily supports players during gameplay, managing sessions and providing assistance. In contrast, a Game Tester focuses on identifying bugs and providing feedback during game development. The roles differ in responsibilities, work environment, and career focus, but both require a passion for gaming and relevant experience.

What are the most commonly searched types of Game jobs in Massachusetts?

The most popular types of Game jobs in Massachusetts are:

What cities in Massachusetts are hiring for Game Assistant jobs?

Cities in Massachusetts with the most Game Assistant job openings:

Game Assistant jobs near you
Infographic showing various Game Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Game Guide

Dedham, MA • On-site

The Escape Game
Arts, Entertainment, and Recreation • 1 - 5K employees

5.5

Company rating: 5.5 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

4th of 5 rated escape rooms

People enjoy working here

Recommended by students

Respectful managers

Learn more about The Escape Gameexternal

$15.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

Job description

We are located in Legacy Place! Copy & paste the link below to learn more about our company and the open position! 

https://drive.google.com/file/d/1Y6M935SR83Ae1YFQhTw8kzmjWCqonXZn/view?usp=sharing


THE ROLE:

Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Game Guides at The Escape Game will lead guests through our escape rooms – thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles. 

Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG’s software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.


HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM

● Embodying our mission, vision, and values during every shift

● Leading groups of 2-12 in fun, friendly conversation

● Collecting information and making meaningful connections with guests

● Enthusiastically explaining TEG games and products

● Using Game Guide software to monitor games and assist guests

● Using HMI (Human-Machine Interface) to operate our games

● Giving a recap of the experience in the outro

● Ensuring operational excellence on shift by:

       ○ Ensuring game components function properly

       ○ Using setup sheets to accurately reset games

       ○ Cleaning games and TEG’s facility

       ○ Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned

       ○ Restocking inventory

       ○ Completing necessary reports

● Immediately and graciously resolving service failures

● Ensuring each guest has a five-star experience and leaves happy


REQUIREMENTS

● Flexible availability. This role works nights, weekends, and/or holidays.

● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling,

bending, lifting 30-40 lbs, and minor game repairs.

● Must be able to use small tools and strong magnets when resetting our games.

● Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.

● Excellent communication skills when speaking with our guests.

● Align with TEG’s Uniform Standards.


BENEFITS FOR FULL TIME TEAM MEMBERS
  • 401(k)
  • 401(k) matching
  • Health Insurance 
  • Employee discount
  • Vision insurance
  • Dental insurance
  • Flexible spending account
  • Life insurance
  • Flexible schedule

 



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