Fulltime Host Jobs in Rhode Island (NOW HIRING)

Gracie’s is seeking a Host who is creative, organized, hospitality-driven, and passionate about coffee, tea, education, and guest experience.

The Host position at Gracie’s plays a critical role in the overall hospitality and service experience. The host team plays a crucial role in setting the tone for Gracie’s dining experience, providing warmth and hospitality, and supporting the FOH Operations Leader in executing Gracie's vision and mission. The ideal candidate is motivated to deliver exceptional hospitality and excels in a team-oriented environment. This person must demonstrate outstanding organizational and communication skills, as well as attention to detail.

Above all, the Host is expected to foster a positive working environment, create genuine interactions with guests, and provide a memorable experience for both work and dining.

The Host helps foster a positive team culture, creates genuine guest interactions, and contributes to memorable dining experiences that reflect Ellie’s HEARTS values: Hospitality, Empathy, Aim to Educate, Reach Results, Teamwork, and Share Compassion. Learn more about the inclusive team atmosphere that we curate: Gracie's Team Culture Video 

Gracie’s Ventures Will Provide:

• Hands-on involvement with the leadership team and front- and back-of-house operations.
• A warm, inclusive working environment within a people-first organizational culture.
• Opportunities to build relationships with guests, purveyors, makers, and hospitality professionals throughout Providence and Rhode Island.
• Support for continued wine education, certification growth, and professional development when aligned with performance and business needs.

Hiring Requirements:

• OpenTable experience required (at least one year)
• Familiar with customer service as it pertains to guest interactions, professionalism on the floor
• Excellent communication skills 

Key Responsibilities:

• Promptly checking voicemails and responding to guest inquiries regarding reservations.
• Answering phones, taking reservations, accommodating guest requests, taking messages, and directing guests to the appropriate department.
• Suggesting enhancements such as flowers, cakes, or macarons to enhance our guests' experience.
• Confirming reservations two days before arrival.
• Maintaining OpenTable, including updating floor plans, credit card policies, and guest notes.
• Preparing floor plans and sections with advice from the FOH Operations Leader
• Assisting FOH Operations Leader with a weekly inventory of stationery, candles & FOH items.
• Training any host to understand OpenTable, if they are unfamiliar with the appropriate steps of service.
• Assisting the FOH Operations Leader with printing tasting menus & personalized menus for guests.
• Oversee the printing, cleaning, and preparation of à la Carte Menus each shift (if necessary).
• Sending out the “Week at a Glance” and posting it on the group communication board as a reservation outlook; redesign format whenever necessary.
• Respond to all online reviews and coordinate with the FOH Operations Leader whenever there is a 4-star review or below.

Metrics of Success:

• Strong ownership and initiative without the need for constant direction
• Clear, proactive communication and dependable follow-through
• Positive guest engagement and memorable hospitality experiences
• A collaborative, solutions-oriented mindset

HEARTS Alignment:

Hospitality

Empathy

Aim to Educate

Reach Results

Teamwork

Share Compassion

Compensation, Reviews & Benefits:

• Position Type: Full-Time, Non-Exempt, over 30 hours per week.
• Pay: $4 per hour + gratuity, based on experience and performance.
• Training Period: Determined by direct leader based on role readiness and service needs.
• Performance Schedule: 90-day informal check-in, annual formal review.
• Benefits include: 401(k) after 90 days, paid sick time after 90 days, wellness program, discounted dining, professional development, continued education, and paid shift breaks where applicable.

Living Document Statement

This position description is intended to reflect the current needs of Gracie’s Ventures and may evolve as the organization grows. Additional responsibilities or modifications may be assigned at management’s discretion. Job descriptions are reviewed annually.