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Full Time Ttec Customer Service Chat Jobs in Utah

Beddy's

Customer Service Specialist

South Jordan, UT · On-site

$17/hr

Hours Full-Time: * 40 hours per week * Standard schedule is 8 hours per day in-office * Some ... Proficient in customer service platforms (Gorgias or similar) with a focus on email and chat

Beddy's

Customer Service Specialist

South Jordan, UT · On-site +1

$17/hr

Hours Full-Time: * 40 hours per week * Standard schedule is 8 hours per day in-office * Some ... Proficient in customer service platforms (Gorgias or similar) with a focus on email and chat

Bamboo Insurance

Customer Service Advocate

Midvale, UT · Hybrid

Customer Service Advocates are responsible for assisting business partners and policyholders primarily through inbound phone calls, with limited chat and email interactions as well. This is a fast ...

Rocky Mountain ATV/MC

Customer Service - Full Time

Payson, UT · On-site

$14.50 - $19.75/hr

Job Type Full-time Description Rocky Mountain is hiring new Team Members to join our Call Center Department as a CSR - training class is on August 31st. For over 35 years, Rocky Mountain ATV/MC has ...

Rocky Mountain ATV

Customer Service - Full Time

Payson, UT

$14.50 - $19.75/hr

Description Rocky Mountain is hiring new Team Members to join our Call Center Department as a CSR - training class is on August 31st. For over 35 years, Rocky Mountain ATV/MC has grown to become one ...

Rocky Mountain ATV

Customer Service - Full Time

Payson, UT · On-site

$14.50 - $19.75/hr

Rocky Mountain is hiring new Team Members to join our Call Center Department as a CSR - training class is on August 31st. For over 35 years, Rocky Mountain ATV/MC has grown to become one of the world ...

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All JobsTtec Customer Service Chat JobsFull Time Ttec Customer Service Chat JobsFull Time Ttec Customer Service Chat Jobs in Utah

Full Time Ttec Customer Service Chat information

What is the difference between Full Time Ttec Customer Service Chat vs Full Time Ttec Customer Service Phone?

AspectFull Time Ttec Customer Service ChatFull Time Ttec Customer Service Phone
Work EnvironmentOnline chat platform, text-based communicationPhone calls, verbal communication
Required CredentialsHigh school diploma or equivalent, good typing skillsHigh school diploma or equivalent, good verbal skills
Industry UsageCustomer support via online chat for various companiesCustomer support via phone for various companies
Common Search IntentComparison of chat vs phone customer service rolesComparison of phone vs chat customer service roles

Both roles involve providing customer support but differ mainly in communication method. Chat agents handle text-based interactions online, while phone agents communicate verbally via calls. Credentials are similar, but skills like typing speed are more important for chat roles, whereas verbal communication skills are key for phone roles. Understanding these differences helps job seekers choose the role that best fits their skills and preferences.

What are the most commonly searched types of Ttec Customer Service Chat jobs in Utah?

The most popular types of Ttec Customer Service Chat jobs in Utah are:

What cities in Utah are hiring for Full Time Ttec Customer Service Chat jobs?

Cities in Utah with the most Full Time Ttec Customer Service Chat job openings:

Full Time Ttec Customer Service Chat jobs near you

Customer Service Advocate

Bamboo Ide8 Insurance Services, LLC.

Midvale, UT • On-site

Full-time

Re-posted 26 days ago

Job description

This is a hybrid position. Applicants must be able to commute and work in our Midvale, UT office at least two days per week. Applicants who do not live within driving distance of Midvale, UT will not be considered.
Job Summary:
Customer Service Advocates are responsible for assisting business partners and policyholders primarily through inbound phone calls, with limited chat and email interactions as well. This is a fast-paced, high-volume call center environment where advocates are expected to consistently meet or exceed established call center metrics and attendance requirements. In addition, you will be working with new business applications and renewal policies in our state-of-the-art policy system to confirm risk eligibility and direct underwriting activities, as needed. You will be a critical part in taking Bamboo and its image to the next level in this position. This position will work a shift from 9:30am - 6:00pm.
Duties/Responsibilities:
• Regular, predictable, and punctual attendance is required.
• Handle a high volume of inbound phone calls from business partners and policyholders, providing prompt and professional customer service.
• Respond to chat and email inquiries as needed.
• Consistently meet or exceed individual and team performance metrics, including call handling time, quality assurance scores, and schedule adherence.
• Represent Bamboo Insurance to all clients by ensuring a top-notch customer experience.
• Navigate new business applications and renewals on policy system.
• Collaborate with team members to assist in complex customer requests, as needed.
• Perform other related duties as assigned.
Required Skills/Abilities:
• Strong verbal communication skills with the ability to handle phone interactions professionally and efficiently.
• Strong written communication skills for chat and email correspondence.
• Ability to apply business rules to make sound decisions on potential property risks.
• Ability to thrive in a fast-paced, high-volume environment while maintaining quality and accuracy.
• Excellent time management skills with the ability to manage competing priorities.
• Proactive problem-solving skills.
• Proven ability to work in a team environment.
• Professional and friendly demeanor.
Required Education and Experience:
• Prior customer service experience in a fast-paced call center environment.
Preferred Requirements:
• Property and Casualty License.
Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.

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