Full Time Treez Jobs (NOW HIRING)

Garden of Eden is hiring a full-time Shift Lead for our Hayward location. This is a floor-based leadership role responsible for coordinating Front of House (FOH) and Back of House (BOH) operations in a fast-paced, fully-licensed cannabis retail environment. The Shift Lead helps ensure smooth daily operations, strong customer service, and accurate cash handling while supporting management and guiding the FOH/BOH staff.

Compensation & Perks:

• $20-25/hr + tips (average $8-$10/hour additional)

• Medical, dental, vision plans (for eligible employees)

• 401(k) + FSA options

• Employee discount at all GOE retail locations

What You’ll Do:

• Open and close the facility, following all lockdown procedures

• Manage registers, including cash replenishment, till exchanges, cash drops, audits, and reconciliation support

• Open and close delivery equipment per checklist, close delivery drawers, and upload reports to the appropriate Google Drive folder

• Maintain daily Google Sheets and provide end-of-day reporting to management via Slack

• Coordinate breaks and lunches per the General Manager’s direction and California labor laws

• Oversee all FOH and BOH personnel

• Provide performance notes, report staff callouts and help resolve staffing coverage issues

• Escalate policy violations to the GM and assist with incident reports as needed

• Oversee facility cleanliness, communicate replenishment needs, and follow tasks through to resolution

• Coordinate and participate in onboarding, training, and employee development

• Set the service standard through personal interactions and sales transactions

• Oversee Club Eden redemptions and returns, and assist with transactions and online order fulfillment

• Lead de-escalation of customer issues and route concerns to the help desk and management

• Recommend customer experience improvements and coordinate all order types, including walk-in, delivery, and prepaid e-Commerce

• Perform software inventory movements, excluding quarantine, and product counts to keep sales-floor counts accurate

• Facilitate weekly inventory cycle counts and/or end-of-month reconciliation and process returns and exchanges with corresponding system movements

• Report product issues to the appropriate Slack channel(s) with the State Tracking ID

• Handle METRC/POS intake and assist with processing, sub-batching, adjustments, and quarantine movements

• Monitor the fulfillment dashboard from “Verification Pending” order status through “Packed & Ready” status

• Assign, dispatch, and track delivery orders in POS & Dispatch software platforms

• Pull, build, and bin orders accurately, manage driver flow, and report service or driver incidents

• Coordinate the nightly delivery close at the e-Commerce workstation and update the site

• Maintain driver equipment inventory

• Oversee relevant Slack channels and reassign staff between POS, intake or fulfillment/e-Commerce workstations as needed

• Perform other duties as assigned by management

Requirements:

• Must be at least 21 years of age and pass a Live Scan background check

• 1+ years of retail and cash-handling experience; leadership or supervisory experience a plus

• Excellent customer service with the ability to de-escalate issues professionally

• Strong communication, organizational, and problem-solving skills

• Comfortable learning retail and delivery software; experience with Treez, Stronghold, Cannveya, Zendesk, Spring Big, or Weedmaps Dispatch a plus

• Cannabis industry knowledge and familiarity with Club Eden or similar loyalty programs preferred

• Full-time availability with a flexible schedule, including evenings, weekends, and holidays as needed

• Demonstrated commitment to teamwork, reliability, and a positive, customer-focused attitude

Physical Requirements:

• Ability to stand and walk for extended periods throughout length of shift

• Ability to lift and carry up to 25–50 lbs, with or without reasonable accommodation

• Ability to perform repetitive motions for register operation, order building, and stocking