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Operations

Time Type:

Full time

Job Type:

Regular

FLSA Status:

Non-ExemptHybrid 01 (On Campus 3-4 Days/Week)SEIU Local 500 - Provost & Enrollment DivisionThis position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Summary:

Reporting to the Director of Operations, the Program Coordinator supports the advancement of the university's Global Pledge by strengthening the systems, data, and communications that enable increased student participation in global experiences. The position plays a central role in the management of AU Abroad's digital and operational infrastructure, with primary responsibility for Terra Dotta (CMS and website), data integrity, and reporting that informs recruitment, retention, and strategic planning efforts.

Through accessible, studentcentered communications; coordinated data and operational workflows; and timely analysis and reporting, the Program Coordinator plays an active role in shaping positive student experiences across the full lifecycle of global programs. The position supports recruitment for global opportunities, promotes student engagement and persistence, and contributes to retention by ensuring clear guidance, proactive outreach, and responsive operational support. Working collaboratively with campus partners, the role connects systems, communications, and daytoday operations to institutional priorities for global engagement and student success, while exercising independent judgment, professionalism, and strong project management skills.

Essential Functions:

1.) Data and Reporting

• Coordinate with campus partners-including the Career Center, SIS Abroad, and the Kogod Global Learning Office-to collect and consolidate comprehensive data on student participation in global experiences.

• Analyze, synthesize, and distribute data related to the university's Global Pledge, producing reports used by AU Abroad leadership and university administration to assess progress toward strategic goals.

• Identify and present trends, gaps, and opportunities in student participation data to inform recruitment, access, and retention strategies.

• Prepare and submit AU's global mobility data for external reporting, including the Institute of International Education's annual Open Doors report.

2.)Database and Website Management

• Serve as the primary liaison between AU Abroad and the Terra Dotta vendor, managing system requests and enhancements that support the needs of AU Abroad and the Abroad at AU teams.

• Maintain, update, and optimize AU Abroad websites and Terra Dotta content-including FAQs, application guidance, and instructional resources-to ensure accuracy, usability, accessibility, and alignment with recruitment goals.

• Support campus partners whose staff use Terra Dotta by providing guidance, troubleshooting assistance, and documentation.

• Coordinate with OIT and the vendor to support data synchronization between Terra Dotta and university record systems, including student account setup and maintenance.

• Continuously assess and improve system use, applying Terra Dotta to new functions and projects; provide training and support to staff to promote consistent and effective use.

3.) Program Operations

• Support daily operations for designated study abroad cycles or program areas, including updating application materials and pre and postdecision content in Terra Dotta.

• Manage processbased system tasks such as application material audits, form tracking, standard report generation, and data quality checks.

• Assist with visarelated administrative tasks, including preparing visa letters, coordinating batch submissions, and assembling standard materials in accordance with established guidelines.

• Support academic processes related to global programs, including course registration preparation, add/drop tracking, transcript intake, and document verification.

• Maintain internal tracking tools, shared documentation, and workflows to ensure timely, accurate information exchange across the office.

4.) Student Support and Engagement

• Provide frontline support to students exploring global opportunities by responding to inquiries related to program options, eligibility, timelines, and processes.

• Offer general advising via email, dropins, information sessions, and class visits; triage complex cases to Program Managers or Associate Directors as appropriate.

• Represent AU Abroad at recruitment and retention events, including admissions, orientation, and campus engagement activities.

• Proactively communicate with students to support application completion, predeparture readiness, and persistence in global programs.

• Draft, schedule, and distribute highimpact communications-such as promotional emails, reminder campaigns, event announcements, and onboarding materials-to encourage participation and timely engagement.

5.) Special Projects and Administrative Support

• Provide administrative and operational support for AU Abroad initiatives, including frontdesk coverage during peak periods or staffing gaps.

• Support student advising functions as needed.

• Contribute to departmental and universitywide projects that advance global engagement, student success, and strategic priorities.

Competencies:

• Acquiring and Analyzing Information.

• Prioritizing and Organizing.

• Serving Customers.

• Supporting Coworkers.

• Displaying Creativity.

Position Type/Expected Hours of Work:

• Full-time.

• 35 hours per week.

• May occasionally require work on evenings and weekends.

• Hybridworkingwill be offered. Current expectation is 3 days a week on campus, with 2 days per week working remotely. This may change depending on business needs.

• This position is union eligible.

Salary Range:

• $30.22 - $32.97 per hour.

Required Education and Experience:

• Bachelor's degree.

• 1 - 3 years of relevant experience.

Preferred Education and Experience:

• 2 - 4 years of relevant experience.

• Previous experience with Terra Dotta and website maintenance are strongly preferred.

• Previous experience with Excel Pivot charts or BI tools preferred.

Additional Eligibility Qualifications:

• Excellent planning, projectmanagementand facilitation skills with high-level attention to detail.

• Ability to multi-task, organize and prioritize whilemaintaininghigh standardsof accuracy and quality.

• Demonstrated organizational skills toestablishgoals; manage assignments and competing priorities; work under pressure of deadlines; and to follow through tosuccessful completion.

• Excellent interpersonal,verbaland written skills, including the ability to develop and sustain relationships with a variety of stakeholders.

• Must have the ability to function in a fast-paced, team-oriented environment.

• Ability to work independently.

• Solid communication and computer skills, along with excellent interpersonal and presentation skills.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

AU offers a competitive benefits package.Click here to learn about American University's unique benefit options.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.

• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• American University is an E-Verify employer.

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log intoWorkdayand select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, emailtheworkline@american.edu.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.