Specimen Technician - Hospital - Holyoke, MA, Monday to Friday, 8:00 AM to 4:30 PM
The Hospital Specimen Preparation Technician (HSPT) is responsible for daily preparation of patient specimens from hospital clients. The HSPT must demonstrate a mastery of all functions of specimen preparation for submission to multiple Quest Diagnostics facilities, as well as Rapid Response Laboratories (RRL). The HSPT works with minimal direction. Additionally, since many changes do occur from day to day, great flexibility on the part of the HSPT is required. The majority of HSPT work is on the day shift, but flexibility is required for weekends, holidays, on-call, and overtime based on client requirements.
Pay range: $21.09 - $23.09 / hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
Responsibilities
- Responsible for preparation of patient specimens for hospital clients and pick up by couriers.
- Responsible for positive daily client interactions representing Quest Diagnostics to the customer (face-to-face and/or telephone).
- Prepares and arranges all stat testing needs, researches pending results, alerts Hospital IT to communication failures, accepts and troubleshoots incoming calls to the Hospital Lab from Quest Diagnostics facilities.
- Demonstrates excellent proficiency in test ordering policies, procedures, specimen requirements for test ordering, sample preparation,Care 360 and compliance/legal requirements.
- Troubleshoots and problem solves client issues related to area of responsibility.
- Communicates and collaborates effectively with the Hospital Lab Manager, as well as the Quest Diagnostics sales team and other functions in the organization.
- Relays client concerns to Quest Diagnostics supervisor and sales. Participates in sales/operations review of account.
- Communicates information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff, such as phlebotomy, outpatient draw centers, laboratory managers, department supervisors, Hospital IT Analysts, physicians, nurses, and pathologists.
- Develops understanding of the company processes, as well as the client expectations.
- Develops understanding of the compliance policies related to test ordering.
- Researches test ordering information on translation tables, computer systems, and the directory of services.
- Understands the complex relationship between test(s) ordered and specimen received.
- Completes all required written documentation, legibly and within the assigned timeframe
- Performs other duties as assigned.
Qualifications
Preferred Work Experience:
- Medical background which includes medical terminology applicable to a clinical laboratory.
- Previous laboratory, customer service or hospital experience
Skills:
The position requires demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems.
Education
- High School Diploma or Equivalent (Required)
About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
