Position Overview
We are seeking a reliable, compassionate, and professional Unarmed Security Officer to support safety and security operations within an inpatient hospice and palliative care center. The ideal candidate is disciplined, highly observant, and committed to providing a secure yet welcoming environment for patients, clinical staff, and grieving families. This role involves performing duties that include strict access control operations, monitoring camera footage, responding effectively to emergencies, conducting facility patrols, and ensuring a peaceful atmosphere. Officers must maintain a courteous, empathetic, and professional demeanor at all times, recognizing the highly sensitive emotional nature of the facility.
Logistics and Compensation
Location: Palm Beach Gardens, FL
Job Type: Full-time
Pay Rate: $17.00 to $17.50 per hour
Availability & Schedule:
Hours: 32
Schedule: Tuesday, Thursday, Friday & Sunday 1600-0000
Ideal Candidate
Our ideal candidate is dependable, emotionally mature, and professional, with a strong commitment to maintaining a safe and peaceful environment. They demonstrate excellent judgment, remain calm under pressure, and take initiative when responding to security or medical situations. They communicate with exceptional empathy and respect, uphold high customer service standards, and represent the facility with a quiet, supportive presence in an emotionally sensitive healthcare setting.
Specific Duties and Essential Functions
Permit authorized persons to enter the property by verifying guest, vendor, and staff credentials, and strictly monitoring all entrances and exits to ensure a secure clinical environment.
Courteously but firmly deny entry to unauthorized individuals or those violating 24/7 visitation guidelines, carefully de-escalating potential conflicts with emotionally distressed visitors.
Actively monitor CCTV camera footage and alarm systems to maintain constant site awareness without disrupting the clinical environment.
Respond promptly to all incidents, medical emergencies, and disturbances on the property, assisting nurses and palliative care staff as needed.
Sound alarms or call police/fire/EMS departments immediately in the event of fire, severe medical emergencies, or the presence of unauthorized persons.
Conduct regular foot patrols (interior and exterior) to watch for irregular or unusual conditions, safety hazards, or unauthorized access.
Investigate and prepare detailed, chronological reports on accidents, incidents, and suspicious activities for facility management and HR records.
Maintain comprehensive daily activity logs to ensure all shift events are clearly and accurately documented.
Provide high-level customer service by aiding and guiding patients, family members, employees, and visitors in a compassionate and professional manner.
Act as a visual deterrent to crime while maintaining a low-profile, respectful presence that preserves the dignity and tranquility of the care center.
Licensing
Possess valid Florida Class D security license
Possess valid Driver's License
Minimum Requirements
High School Diploma or equivalent
21 years of age or older
Ability to pass background screening and drug test
Ability to pass a mental health assessment
Reliable transportation
Skills Required
Clear verbal and written communication skills
High level of emotional intelligence, empathy, and active listening skills
Ability to strictly maintain patient confidentiality (HIPAA compliance)
Ability to assess, evaluate, and safely de-escalate situations effectively
Strong customer service skills tailored to a healthcare and bereavement environment
Ability to remain calm and respectful under pressure
Professional appearance, demeanor, and attitude
Preferred Qualifications
1 year of experience in a healthcare, hospital, or hospice environment performing patrol, access control, and security dispatch duties
Experience with CCTV and electronic access control systems
Experience interacting with patients or families in high-stress or emotionally delicate situations
Other
Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
Must be able to successfully complete all training required for the position
Physical Requirements & Work Environment
Indoor and outdoor assignments: Primarily indoor facility monitoring with occasional exposure to various weather conditions during exterior patrols.
Major Activities: Extended standing, walking, and sitting. Listening, observing, and communicating.
Stationary & Mobile Positions: Ability to remain in a stationary position (sitting or standing) at the entrance desk, walk for extended periods, traverse the facility, or move between posts for the duration of an 8-hour shift.
Emergency Response: Must be able to react quickly to emergency situations, which may include running, navigating obstacles, or assisting clinical staff with facility evacuations.
Sensory Abilities: Must have the visual acuity to monitor CCTV and observe surroundings, and the auditory ability to respond to alarms and communicate clearly.
Effective Communication: Ability to clearly exchange information, provide sensitive instructions, and draft strictly factual written reports in English.
Cognitive Load: Must maintain mental alertness and attention to detail during long periods of observation, while managing the emotional weight of a palliative care environment.
Benefits (Full-Time Employees)
Major Medical
Dental & Vision Insurance
Paid Vacation
Free Uniforms
Holiday Premium Pay: Earn 1.5x your hourly rate for all hours worked on company-recognized holidays.
Industry-Leading Training
Work Perks Discount Program
Employment Type: FULL_TIME