Full Time Remote Customer Service Representative Jobs in Rochester, NY

Therapeutic Mind Counseling Services is proud to announce an opportunity for a dedicated Licensed Mental Health Counselor to join our dynamic team in a full-time remote capacity. This role is crucial in providing therapy services to clients facing a range of mental health challenges. The ideal candidate will be responsible for assessing clients' mental health needs, developing tailored therapeutic strategies, and guiding them through their recovery journey. We value your expertise in treating diverse conditions such as anxiety, depression, substance use disorders, and eating disorders, ensuring a holistic approach to mental health.

At Therapeutic Mind Counseling Services, we are committed to transforming lives through compassionate and evidence-based mental health care. Based in Rochester, New York, we operate an outpatient clinic that provides a welcoming and inclusive environment for our clients. Our practice is dedicated to fostering mental and emotional wellness within the community, and we pride ourselves on maintaining high standards of professional integrity and ethical conduct.

This position offers the advantage of working remotely, allowing for flexibility while maintaining a structured work environment. You will collaborate with a multidisciplinary team of professionals, including psychologists, social workers, and medical practitioners, to ensure comprehensive care and support for our clients. Regular virtual team meetings and case consultations will be part of your routine, fostering communication and providing a support network as you work with clients.

• Conduct initial client assessments via remote meetings to establish their mental health status and therapeutic needs.
• Design and implement individualized treatment plans that address specific client challenges and lead to measurable improvements in mental health.
• Provide ongoing psychotherapy sessions, utilizing evidence-based practices and therapeutic techniques tailored to each client's unique situation.
• Facilitate both individual and group therapy sessions, promoting a safe and inclusive atmosphere for all participants.
• Regularly monitor client progress, adapting treatment plans when necessary to ensure effective outcomes.
• Support clients in developing coping strategies and life skills necessary for overcoming their mental health concerns.
• Collaborate with external healthcare providers, such as psychiatrists and primary care professionals, to ensure coordinated care as needed.

Your primary role will involve working with a diverse clientele struggling with various mental health issues, including but not limited to depression, anxiety disorders, obsessive-compulsive disorders, post-traumatic stress disorder (PTSD), and substance abuse. We believe in an individualized approach that honors the uniqueness of each client’s background, culture, and experiences, ensuring that the care provided is culturally responsive and sensitive to their needs.

• A master’s or doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution.
• Current and valid state licensure as an LMFT, LMHC, LCSW, or LCSW-R.
• Minimum of four years of clinical experience working in mental health settings.
• In-depth knowledge of mental health disorders and evidence-based treatment modalities and methodologies.
• Ability to engage in culturally competent therapy practices and a strong commitment to ethical guidelines and patient confidentiality.
• Excellent interpersonal and communication skills, with the ability to effectively build rapport with diverse populations.
• Proficiency in utilizing electronic health record (EHR) systems and related software for documentation and case management.

• Experience in offering both individual and group psychotherapy, with evidence of successful client outcomes.
• Demonstrated ability in crisis intervention and management, and comfort in working with clients in high-stress situations.
• Background in collaborating with multidisciplinary teams to provide coordinated care.

The annual salary for this position ranges from $80,000 to $100,000, commensurate with experience and qualifications. In addition to competitive pay, we offer a comprehensive benefits package that includes:

• Comprehensive healthcare benefits, including medical, dental, and vision plans.
• A retirement savings plan featuring employer-matching contributions to support your future.
• Generous paid time off (PTO) policies along with holiday pay, to ensure a work-life balance.
• Continuing education opportunities to enhance your skills and support your professional growth.
• Career advancement paths within our organization, with leadership opportunities for those looking to grow in their role.
• A collaborative and inclusive work environment that values input and diversity.

At Therapeutic Mind Counseling Services, we are committed to nurturing our staff's professional development. We actively encourage our counselors to explore specialized trainings, certification programs, and leadership roles within our practice. We believe that investing in our employees directly contributes to improved client outcomes and a compassionate work culture.

Joining Therapeutic Mind Counseling Services means becoming part of a supportive team dedicated to making a positive impact in the lives of individuals struggling with mental health challenges. We value the unique contributions of each team member and foster a culture of learning, collaboration, and mutual respect. If you are passionate about mental health, eager for personal and professional growth, and want to be part of a progressive organization, we invite you to apply.

To seize this opportunity and embark on a fulfilling journey with us, please submit your resume highlighting your relevant experience and commitment to cultural competence. We look forward to reviewing your application and envisioning the positive impact you can bring to our clients and our team.