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Full Time Remote Call Center Jobs in Kitchener, ON

Desjardins Group

IT Support, Technician

Burlington, ON · Remote

  • Medical

  • Retirement

  • PTO

Primary role is situated in an IT call centre environment, guided by Experts, Coaches, IT Managemen ... Benefits apply based on eligibility criteria. #ON06 #LI-Remote What you bring to the table

Cogeco

Specialist, Retention

Burlington, ON · Remote

This is a province-wide (ON), remote / work-from-home (WFM) position. RESPONSIBILITIES ... Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer ...

Cogeco

Specialist, Retention

Hamilton, ON · Remote

This is a province-wide (ON), remote / work-from-home (WFM) position. RESPONSIBILITIES ... Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer ...

Miratech

Genesys Cloud CX Reporting SME

Hamilton, ON · Remote

  • Medical

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Strong understanding of contact centre operations, reporting needs, and KPI measurement. * Ability ...

Miratech

Genesys Cloud CX Reporting SME

Kitchener, ON · Remote

  • Medical

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Strong understanding of contact centre operations, reporting needs, and KPI measurement. * Ability ...

All JobsCall Center JobsFull Time Remote Call Center JobsFull Time Remote Call Center Jobs in Kitchener, ON

Full Time Remote Call Center information

What is a full time remote call center?

A Full Time Remote Call Center job involves handling customer service, sales, or support calls from home or another remote location, rather than working in a traditional office or call center environment. Employees typically use computers, headsets, and specialized software to communicate with customers, resolve issues, and document interactions. These roles require strong communication skills, reliability, and the ability to work independently while meeting performance metrics and schedules set by the employer.

What are the key skills and qualifications needed to thrive as a full time remote call center representative?

To thrive as a Full Time Remote Call Center Representative, you need strong communication skills, active listening abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing platforms is typically required. Exceptional patience, problem-solving skills, and self-motivation help individuals excel in remote, customer-facing environments. These skills ensure efficient customer service, high satisfaction rates, and effective performance in a remote work setting.

What are some common challenges faced by full time remote call center employees, and how can they be managed?

Full-time remote call center employees often face challenges such as maintaining focus in a home environment, managing high call volumes, and preventing feelings of isolation. To overcome these, it's important to create a dedicated, quiet workspace, establish a consistent daily routine, and make use of company-provided tools for communication and collaboration. Many companies also offer regular team meetings and virtual check-ins to ensure employees stay connected and supported.

What is the difference between Full Time Remote Call Center vs Customer Service Representative?

AspectFull Time Remote Call CenterCustomer Service Representative
Work EnvironmentRemote, call-basedRemote or on-site, varied
Required SkillsCommunication, problem-solving, computer literacyCommunication, patience, product knowledge
CertificationsNone typically required, some roles may prefer customer service certificationsNone typically required
Industry UsageCommon in telecommunication, retail, techCommon across many industries including retail, healthcare, finance

Full Time Remote Call Center roles focus on handling high-volume customer calls remotely, often requiring specific call handling skills. Customer Service Representatives may work remotely or on-site, providing support across various channels. While both roles emphasize communication skills, the call center role is more specialized in call management, whereas customer service reps may handle multiple communication methods. Both roles are vital in customer support and share similar credential requirements, making them closely related in the industry.

Full Time Remote Call Center jobs near you

IT Support, Technician

Desjardins Group

Burlington, ON • Remote

Full-time

Medical, Retirement, PTO

Posted 12 days ago

Job description

Temporary position for 12 months.


The role of IT support technician provides user support and assistance for IT system applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. Primary role is situated in an IT call centre environment, guided by Experts, Coaches, IT Management and Workforce Management (WFM) scheduling. You serve as technical team collaborator and provide discipline-specific support for your unit's activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures. More specifically, you will be required to:

  • Engage in a call centre team environment to provide front-line technical support for service requests and technology incidents reported by users

  • Support calls, chats and web ticket contact types from users

  • Resolve requests and incidents or process service requests according to established standards and escalate to specialized solution areas as required

  • Provide users and internal partners with a high level of customer service

  • Contribute to collaborative solutions and support our culture

  • Foster process improvement and our evolution of IT

What we offer*

  • Competitive salary and annual bonus

  • 4 weeks of flexible vacation starting in the first year

  • Defined benefit pension plan that provides predictable, stable income throughout retirement

  • Group insurance including telemedicine

  • Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

#ON06 #LI-Remote

What you bring to the table

  • College diploma in a related field

  • A minimum of two years of IT experience

  • Please note that other combinations of qualifications and relevant experience may be considered

  • Call centre/help desk experience

  • Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients

  • Available to work for position supports Call Centre Hours - Monday - Friday: 6:30 a.m. - 8:00 p.m. EST, and Saturday 8:00 a.m. - 5:00 p.m. EST (Rotational shifts). Coverage for some Statutory Holidays may be required to service business areas

Action oriented, Customer Focus, Decision quality, Situational adaptability, Tech savvy


Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Information technology (FG)

Unposting Date

2026-08-14

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