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Full Time Remote Call Center Supervisor Jobs in Kentucky

MDS Communications

Remote Call Center Agent

Paducah, KY · Remote

$15 - $16/hr

Kentucky Remote - KYEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ...

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

Kentucky Remote - KYEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ...

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

Kentucky Remote - KYEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ...

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All JobsCall Center Supervisor JobsFull Time Remote Call Center Supervisor JobsFull Time Remote Call Center Supervisor Jobs in Kentucky

Full Time Remote Call Center Supervisor information

What is the difference between Full Time Remote Call Center Supervisor vs Customer Service Manager?

AspectFull Time Remote Call Center SupervisorCustomer Service Manager
CredentialsHigh school diploma or equivalent; experience in call center operationsBachelor's degree often preferred; experience in customer service leadership
Work EnvironmentRemote call center setting, overseeing agents and operationsTypically office-based or hybrid, managing customer service teams
Industry UsageCommon in call centers, telecommunication, and support servicesUsed across various industries including retail, finance, and healthcare
Search & Comparison IntentFocuses on remote supervisory roles in call centersBroader managerial role in customer service

The Full Time Remote Call Center Supervisor primarily oversees remote call center agents, ensuring quality and performance. Customer Service Managers often have broader responsibilities, including strategic planning and team development, and may work onsite or hybrid. Both roles require customer service experience, but the supervisor role is more focused on daily operations within a remote environment.

What are the most commonly searched types of Remote Call Center Supervisor jobs in Kentucky?

The most popular types of Remote Call Center Supervisor jobs in Kentucky are:

What cities in Kentucky are hiring for Full Time Remote Call Center Supervisor jobs?

Cities in Kentucky with the most Full Time Remote Call Center Supervisor job openings:

Full Time Remote Call Center Supervisor jobs near you
Infographic showing various Full Time Remote Call Center Supervisor job openings in Kentucky as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Remote Call Center Representative

MCI Military Recruitment

Fort Campbell, KY • Remote

$14/hr

Full-time

Re-posted 12 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling 

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers