Full Time Rare Reminder Jobs (NOW HIRING)

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $16.00 - $23.00

Union Position:

No

Department Details

The Medical Genetics department plays a vital, system-wide role across Marshfield Clinic - Sanford Health, supporting a broad and diverse patient population throughout an expansive geographic footprint. This dynamic and fast-paced specialty offers a unique blend of responsibilities, ensuring each day brings meaningful variety and impact.
Team members thrive in a collaborative environment while also enjoying the autonomy to manage independent work. Flexible scheduling options help support a healthy work / life balance, with teams working together to ensure seamless coverage of patient care needs.
Staff gain exposure to complex, rare, and fascinating genetic conditions on a daily basis, fostering continuous learning and expertise development. Regular end-of-day case reviews with the team create a rich environment for shared knowledge, discussion, and deeper clinical insight.
For those seeking a role that combines collaboration, flexibility, and the chance to expand specialized knowledge in a continually evolving field, Medical Genetics offers a truly rewarding career path.

Summary

Two major functions of the Patient Access Representative (PAR) are patient registration and scheduling. Depending on setting, the PAR may only perform registration or scheduling duties, while in other settings, the PAR may perform both registration and scheduling duties. In all settings, the PAR performs additional duties, as assigned.
This specific position supports a fast-paced, rural, general medical genetics clinic (cancer, prenatal, pediatrics and adult) with 3 genetic counselors, a nurse practitioner and a medical geneticist.
Specific duties are as assigned by Medical Genetics Department.

Job Description

In a registration role, the Patient Access Representative greets patients, verifies patient demographics to accurately register and/or schedule patients, and takes care of related paperwork. Creates electronic files; provides, scans, and routes necessary forms and documents. Educates patients and captures their signatures on necessary paperwork. Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures. May also work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database.

In a scheduling role, the Patient Access Representative schedules patient appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients in/out, and offers enrollment to additional resources. Collaborates with care team and clinicians to coordinate appointments to meet patients' needs. May coordinate clinician schedule, resolve work queue issues and manage recall and waitlists. Answer incoming phone calls and determine appropriate person to assist needs of caller. Based on setting, additional duties may include preparation and coordination of charts; organizing supporting clinician documents; discussing pre-payment responsibilities; initiation and collaboration of patient financial assistance; prior authorization; track patient visits; health information management on patient accounts; work on weekly and monthly reports; compiling, distributing, administering and scoring of assessments; coordination of Telemedicine appointments; clinician and schedule maintenance; reminder calls for appointments; hospital admission; make copies, send faxes, prepare appointment specific letters/instructions and distribute to patient, and order supplies.

In all settings, the Patient Access Representative serves as a mentor for new Patient Access Representatives and other staff. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work as part of a team and also work independently. Frequently takes direction from nursing team. Must always maintain confidentiality of sensitive information. Requires excellent customer service and the ability to empathize with patients and their situations. Working knowledge of medical terminology and use of professional written communication when making notes.

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.
One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.
May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.