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INDUSTRIAL COMMISSION Are you ready to work for an exceptional state agency that works to protect the life, health, safety and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is a progressive agency committed to the highest standards of public service and agency employee development. A thriving workforce in Arizona is what we strive for and work towards each day.
INVESTIGATOR 3
Job Location:
Labor Division
800 W Washington St.
Phoenix, AZ 85007
Posting Details:
Salary: $24.4691 Grade: 19 Closing Date: June 12, 2026
Job Summary:
This position requires the investigator to evaluate each case for compliance with all Labor Department jurisdictional programs. This position conducts investigations mainly from the office; fieldwork is very limited, occurring only on an as needed basis.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
Job Duties:
Essential Duties and Responsibilities include but are not limited to:
• Receive and evaluate wage, earned paid sick times, minimum wage, retaliation, youth labor, and payment compliance claim forms to determine the issues involved. Contact the involved parties (employer & employee), both verbally ani in writing, to obtain information, documentation and to clarify vague, arbitrary, or unresolved concerns, Weigh evidence received to determine the outcome of the case. List
• Provide education and resources to ensure future compliance.
• Render a written determination with findings of fact, conclusions and a final order based on the investigative evidence obtained and documented.
• Providing a detailed accounting of their actions, conversations, and justifications to further support the written determinations.
Knowledge, Skills & Abilities (KSAs):
Knowledge in
• Investigative techniques and practices
• Analyze business policies, employment, and wage payment agreements.
Skills in
• Research and apply applicable statues and rules.
• Written and verbal communication.
• Interview and mediation.
• Logical and analytical.
• Organizational skills.
• Effectively manage multiple cases across various programs.
• Basic computer skills.
Ability to
• Apply applicable statues and rules across all of the programs.
• Effective written and verbal communication.
• Manage adverse situations or disgruntled claimants and employers.
• Solve complex problems and analyze issues.
• Work under pressure.
• Meet deadlines.
• Work with others.
• Listen.
• Decipher factual and relevant evidence.
• Work in a team and individual.
Selective Preference(s):
Investigation and caseload management experience
Pre-Employment Requirements:
If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The State of Arizona provides an excellent comprehensive benefits package including:
• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched 100% by the employer.
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here . For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
As a State of Arizona agency, the ICA offers an excellent benefits package, including top-ranked retirement and long-term disability plans. The mandatory employee contributions are matched 100% by the employer.
Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542.5559. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.