Job Summary:
Field AI is transforming how robots interact with the real world by building risk-aware, reliable, and field-ready AI systems. The Senior IT & Security Operations Engineer will manage IT infrastructure to ensure the robotics engineering organization is secure and productive, overseeing endpoint management, network operations, endpoint security, and compliance.
Responsibilities:
• Own the full lifecycle of our macOS and Linux endpoint fleet through JumpCloud MDM, enrollment, configuration, application deployment, patch management, and compliance enforcement. Define and maintain the golden configurations every new device is built from.
• Operate the office and lab network end to end, switches, firewalls, Wi-Fi, VLANs, and VPN. Design and configure network infrastructure, perform maintenance and upgrades, and provide deep-dive troubleshooting from layer 1 through layer 7.
• Operate CrowdStrike Falcon as our primary EDR — deploy sensors, define prevention and detection policies, tune detection logic to reduce false positives, and lead first response on endpoint security incidents.
• Partner with Security and Legal on SOC 2 and ISO 27001 — translate framework requirements into operational controls, automate evidence collection, and own the IT-side response to audits and quarterly access reviews.
• Serve as the senior technical resource on the IT team — resolve complex incidents, document resolutions as runbooks, and automate the underlying root cause wherever possible.
Qualifications:
Required:
• 5+ years of IT engineering experience, including time as a senior individual contributor on a small IT team in a fast-paced startup environment.
• Deep Linux internals knowledge — systemd, kernel and networking subsystems, package management, sso integration, and host-level diagnostics.
• Equivalent fluency administering macOS at scale.
• Production experience administering and scaling a modern MDM platform, ideally JumpCloud — policy authoring, configuration profiles, and rollout strategies across a heterogeneous fleet.
• Hands-on experience with professional-grade networking equipment such as Sophos, Ubiquiti, or Fortinet — switches, firewalls, Wi-Fi, and VPN — including packet-level troubleshooting.
• Hands-on administration of Google Workspace, GitHub, AWS, and Jira Cloud, with strong fundamentals in SSO/SAML/OIDC, SCIM provisioning, and IAM hygiene.
• Working experience with CrowdStrike Falcon or a comparable EDR/XDR platform — sensor deployment, policy configuration, detection tuning, and incident triage.
• Practical experience supporting SOC 2 and/or ISO 27001 — operationalizing controls, collecting evidence on a recurring cadence, and partnering with auditors.
Preferred:
• Scripting proficiency in Python, Bash, or similar for IT and identity automation
• Experience standing up or maturing a JumpCloud deployment from the ground up
• Background supporting robotics, hardware, or lab environments
• Prior on-call or incident response experience in a security-conscious environment
• Vendor management and procurement experience for IT and security tooling
Company:
FieldAI is building general robot intelligence for the physical world. Founded in 2023, the company is headquartered in Mission Viejo, USA, with a team of 201-500 employees. The company is currently Growth Stage.