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Full Time Great Escape Jobs (NOW HIRING)

The Escape Game

Guest Experience Specialist

Dedham, MA · On-site

$16.50/hr

A GES is the ambassador of The Escape Game experience. Just like a great party host, they take ... FOR FULL TIME TEAM MEMBERS * 401(k) * 401(k) matching * Health Insurance * Employee discount

The Escape Game

Guest Experience Specialist

Austin, TX · On-site

$13.50/hr

A GES is the ambassador of The Escape Game experience. Just like a great party host, they take ... FOR FULL TIME TEAM MEMBERS * 401(k) * 401(k) matching * Health Insurance * Employee discount

Hyatt

Spa Concierge (Full-Time)

Stowe, VT

$20/hr

The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes ... Besides great pay and benefits the work is interesting, challenging and you'll have opportunities ...

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As of Aug 9, 2026, the average yearly pay for full time great escape in the United States is $97,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $130,500.00 per year, depending on experience, location, and employer.
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Guest Experience Specialist

The Escape Game

Dedham, MA • On-site

$16.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

The Escape Game rating

5.5

Company rating: 5.5 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

4th of 5 rated escape rooms

Job description

We are located in Legacy Place! Copy & paste the link below to learn more about our company & the role:
https://drive.google.com/file/d/1C4NFrbRO6VKIzk63h-9unQdAjMw3tE2T/view?usp=sharing


THE ROLE:

Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

A GES is the ambassador of The Escape Game experience. Just like a great party host, they take responsibility for the energy in the room by making our lobby feel fun, upbeat, and inviting. An excellent GES is a master of emotional intelligence, which means having the ability to regulate and manage your own emotions and understand the emotions of those around you. To excel in this role, you must be able to read and sense each guest’s feelings and needs to make sure they have a great experience. You are the bookends of each guest’s experience – their first and last impression of The Escape Game.


HOW GUEST EXPERIENCE SPECIALISTS SERVE OUR GUESTS AND OUR TEAM

● Embodying our mission, vision, and values during every shift

● Using TEG’s Party Host Practices

○ Prepare the party venue

○ Connect with guests

○ Keep the energy high

○ Customize the experience

○ Make sure everyone leaves happy

● Using TEG’s Hospitality Habits

○ Courtesy

○ Cleanliness

○ Communication

● Enthusiastically explaining our games and efficiently guiding interactions in the lobby by:

○ Checking in guests

○ Coordinating game start times with Team Leader

○ Answering the phone

○ Accurately booking reservations

● Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests

● Making groups of 2-50 feel welcome, cared for, and excited for their game

● Using TEG’s Steps for Creating TEG Fans

○ Extend the invite

○ Keep the party going

○ Encourage party favors

● Immediately and graciously resolving service failures


REQUIREMENTS

● Flexible availability. This role often works nights, weekends, and/or holidays.

● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.

● Ability to stand for long periods of time (about 75-80% of your shift).

● Align with TEG’s Uniform Standards.


KNOWLEDGE, SKILLS, & ABILITIES

● Genuine love for serving others

● Flexible, humble, and teachable

● Ability to function both creatively and administratively

● Basic computer abilities

● Exceptional listening skills

● High capacity for creative problem solving

● Energetic, friendly, and patient

● Clear and articulate communicator


BENEFITS FOR FULL TIME TEAM MEMBERS
  • 401(k)
  • 401(k) matching
  • Health Insurance
  • Employee discount
  • Vision insurance
  • Dental insurance
  • Flexible spending account
  • Life insurance
  • Flexible schedule

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