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Senior Salesforce Technical Lead / Architect (Service Cloud, FSL)

Senior Salesforce Technical Lead / Architect (Service Cloud, FSL)

Auto Club Enterprises (ACE) is seeking a highly experienced Senior Salesforce Technical Lead to serve as the technical engine behind our Salesforce ecosystem, driving large-scale CRM transformation across Emergency Roadside Services and Backoffice Operations.

What You'll Do

• Lead end-to-end Salesforce solution architecture and technical design, defining data models, integrations, security, and performance strategies aligned with enterprise standards.

• Drive AI/Agentforce initiatives, embedding intelligent automation into service, contact center, and field operations workflows.

• Configure and enhance Service Cloud (case management, omni-channel, automation) and support contact center integrations (e.g., Genesys, Salesforce Voice).

• Lead Field Service Lightning (FSL) implementations including service territories, work orders, scheduling/dispatch, and mobile solutions for roadside operations.

• Architect and deliver enterprise integrations using APIs, Platform Events, and middleware (e.g., MuleSoft), including legacy system modernization.

• Collaborate with business and product teams in Agile (SAFe/Scrum) environments to translate requirements into technical solutions and drive DevOps practices (SFDX, CI/CD).

• Provide technical leadership and mentorship, enforce coding standards, conduct reviews, and drive continuous improvement and innovation

What You'll Need

• Extensive years of experience in Salesforce and enterprise CRM implementations.

• Deep expertise in:

  • LWC, Aura, Apex programming

  • Service Cloud and Field Service Lightning (FSL)

  • Salesforce data modeling, security, and sharing model

• Strong experience in enterprise integrations (APIs, Platform Events, middleware like MuleSoft).

• Proven experience delivering large-scale, multi-cloud Salesforce implementations.

• Experience working in insurance, roadside assistance, or field service domains.

• Hands-on experience with:

  • SOQL/SOSL, batch jobs, and data quality management

  • DevOps tools (SFDX, Git, CI/CD pipelines)

  • Strong understanding of Agile methodologies (SAFe, Scrum).

• Ability to lead cross-functional teams and communicate effectively with both technical and business stakeholders.

## Preferred Qualifications

• Salesforce certifications such as:

  • Application Architect / Data Architect

  • Platform Developer I & II

  • Service Cloud / Field Service Consultant

• Experience with Agentforce / Einstein AI / AI-driven automation frameworks.

• Experience integrating with contact center platforms (e.g., Genesys).

• Familiarity with Guidewire or other insurance core systems.

• Exposure to AWS or cloud-based AI/analytics platforms.

## Skills & Attributes

• Strong problem-solving skills with expertise in debugging, performance tuning, and optimization.

• Ability to manage complex, cross-functional initiatives with high ownership.

• Excellent communication skills-capable of translating technical concepts to business stakeholders.

• Hands-on, delivery-focused mindset with the ability to operate at both strategic and execution levels.

• Passion for continuous learning, especially in AI, automation, and emerging Salesforce capabilities.

#LI-SS-1

The starting pay range for this position is:

$132,600.00 - $176,900.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
Health coverage for medical, dental, vision

401(K) saving plans with company match AND Pension

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).